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After multiple times of removing and reinstalling 65.0.1 my mouse will only hover, my task bar disappeared and I cannot use the program. help?

Posted

I ran a full, deep scan using my Norton. I have removed and reinstalled the entire program twice. The program and my computer were working perfectly until I received this update. When I do a reinstall, everything works for a few hours, then once again, the mouse will only hover and the computer loads everything the mouse passes over..it also highlights everything and other problems have ensued...my Norton icons would not work...I had to do an emergency recover to enable me run the deep scan and Erasure program. I do not have a virus. As soon as I got this update, it crashed my computer. Now the program is useless to me. I love Mozilla and use it for everything. I have Windows 7 and all the requirements. I have used Mozilla for many years. Thank you.

I ran a full, deep scan using my Norton. I have removed and reinstalled the entire program twice. The program and my computer were working perfectly until I received this update. When I do a reinstall, everything works for a few hours, then once again, the mouse will only hover and the computer loads everything the mouse passes over..it also highlights everything and other problems have ensued...my Norton icons would not work...I had to do an emergency recover to enable me run the deep scan and Erasure program. I do not have a virus. As soon as I got this update, it crashed my computer. Now the program is useless to me. I love Mozilla and use it for everything. I have Windows 7 and all the requirements. I have used Mozilla for many years. Thank you.

Chosen solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/2; MAGW; InfoPath.2; .NET4.0C; .NET4.0E; GWX:DOWNLOADED; GWX:RESERVED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4185 solutions 58414 answers

Chosen Solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
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Question owner

I updated Windows and downloaded the full Mozilla program in safe mode...SO FAR, I believe it is fixed. Yesterday I thought it was fixed but it reverted to the same problems in a few hours but my computer and Mozilla is running a lot better, so I believe this is fixed. THANK YOU! THANK YOU! I have my favorite program back.

I am not sure when or how but, I discovered my Windows automatic update program was turned off. I had 21 Windows updates to take. I am sure this did not help my problems with Mozilla, either. THANKS AGAIN!

I updated Windows and downloaded the full Mozilla program in safe mode...SO FAR, I believe it is fixed. Yesterday I thought it was fixed but it reverted to the same problems in a few hours but my computer and Mozilla is running a lot better, so I believe this is fixed. THANK YOU! THANK YOU! I have my favorite program back. I am not sure when or how but, I discovered my Windows automatic update program was turned off. I had 21 Windows updates to take. I am sure this did not help my problems with Mozilla, either. THANKS AGAIN!
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FredMcD
  • Top 10 Contributor
4185 solutions 58414 answers

Helpful Reply

Glad to help. Safe Surfing.

Every few months, run the Windows Updater program manually. Just in case.

Glad to help. Safe Surfing. Every few months, run the Windows Updater program manually. Just in case.
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Question owner

Thank you so much, I will be sure to do a manual every so often on my Windows updater. Everything seems to be running smoothly!

Thank you so much, I will be sure to do a manual every so often on my Windows updater. Everything seems to be running smoothly!
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