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youtube crashes pc

Posted

Whenever I watch a YouTube video on Firefox (fullscreen or smallscreen) after either one minute or 45 minutes it causes my pc to crash. There seems to be nothing out of the ordinary according to Task Manager and I have tried updating my GPU drivers, Adobe Flash Player and Java. I've also scanned for virusses that could cause any of this. So far without any results.

Whenever I watch a YouTube video on Firefox (fullscreen or smallscreen) after either one minute or 45 minutes it causes my pc to crash. There seems to be nothing out of the ordinary according to Task Manager and I have tried updating my GPU drivers, Adobe Flash Player and Java. I've also scanned for virusses that could cause any of this. So far without any results.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Just to confirm, it's the computer crashing, not Firefox?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Just to confirm, it's the computer crashing, not Firefox? Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia ------------ Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Question owner

It is indeed my computer crashing, not Firefox.

1. Tried that now. It does not seem to solve this issue

2. I performed a system File Check and found a corrupted Amd64\CNBJ2530.DPB file and tried following this https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system as you suggested (on windows 8.1 btw) but I stumbled on the probleme where I cannot seem to find a known good Amd64\CNBJ2530.DPB file therefore I cannot complete said step. Any suggestions on how to obtain this. I think this might be the source of my problems.

Thanks in advance

It is indeed my computer crashing, not Firefox. 1. Tried that now. It does not seem to solve this issue 2. I performed a system File Check and found a corrupted Amd64\CNBJ2530.DPB file and tried following this https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system as you suggested (on windows 8.1 btw) but I stumbled on the probleme where I cannot seem to find a known good Amd64\CNBJ2530.DPB file therefore I cannot complete said step. Any suggestions on how to obtain this. I think this might be the source of my problems. Thanks in advance
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Helpful Reply

Post your question here https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10 With a link back to this page.

Question owner

Thanks so much. I think this might do the trick

Thanks so much. I think this might do the trick
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Keep us posted.

Keep us posted.