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freezes about every 3rd time on OS x 10.14.3 Firefox vers is 64-bit

Posted

Just recently since the last few updates Firefox freezes quite often. In the past it might freeze once in awhile but now it freezes much more often. I read someone's response for another question which gave direction on copying and pasting the crash reports that I had submitted but I did not understand what to do with the most recent 5 after I copied them. The direction said something about pasting them in the forum???

Just recently since the last few updates Firefox freezes quite often. In the past it might freeze once in awhile but now it freezes much more often. I read someone's response for another question which gave direction on copying and pasting the crash reports that I had submitted but I did not understand what to do with the most recent 5 after I copied them. The direction said something about pasting them in the forum???

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4225 solutions 58977 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19, 1:33 PM View bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19, 1:33 PM View bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217 2/17/19, 1:33 PM View bp-cfb715bb-0495-4f47-9356-0f61f0190217 2/17/19, 1:32 PM View bp-8282e619-01fd-4b47-8e44-821aa1180805 8/5/18, 9:26 AM View bp-ae8bdc36-69f0-421c-8f1c-22f861180507 5/6/18, 9:43 PM View bp-a48bf4ed-aa2e-4d79-8b74-d1e931180502

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19, 1:33 PM View bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19, 1:33 PM View bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217 2/17/19, 1:33 PM View bp-cfb715bb-0495-4f47-9356-0f61f0190217 2/17/19, 1:32 PM View bp-8282e619-01fd-4b47-8e44-821aa1180805 8/5/18, 9:26 AM View bp-ae8bdc36-69f0-421c-8f1c-22f861180507 5/6/18, 9:43 PM View bp-a48bf4ed-aa2e-4d79-8b74-d1e931180502

Question owner

I guess my problem is not a CRASH but rather a HANG. As I read about such things I now see the difference.

I guess my problem is not a CRASH but rather a HANG. As I read about such things I now see the difference.
FredMcD
  • Top 10 Contributor
4225 solutions 58977 answers

Basically, a 'hang' is when a program freezes, but comes back. (One thing to try is to close any other programs.)

A crash is when the program gets closed by the system.

Basically, a 'hang' is when a program freezes, but comes back. (One thing to try is to close any other programs.) A crash is when the program gets closed by the system.
FredMcD
  • Top 10 Contributor
4225 solutions 58977 answers

These reports are too old to be of much help

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19

   CrashTime  Thu, 20 Jul 2017 16:12:40 GMT

bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19

   CrashTime  Fri, 29 Sep 2017 03:01:10 GMT

bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217

   CrashTime  Wed, 28 Feb 2018 05:37:51 GMT

Crash Reason EXC_BREAKPOINT / EXC_I386_BPT


bp-cfb715bb-0495-4f47-9356-0f61f0190217 Signature: shutdownhang | __psynch_mutexwait

   CrashTime  Wed, 30 Jan 2019 16:52:12 GMT

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

These reports are too old to be of much help bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19 CrashTime Thu, 20 Jul 2017 16:12:40 GMT bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19 CrashTime Fri, 29 Sep 2017 03:01:10 GMT bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217 CrashTime Wed, 28 Feb 2018 05:37:51 GMT Crash Reason EXC_BREAKPOINT / EXC_I386_BPT --------------------- bp-cfb715bb-0495-4f47-9356-0f61f0190217 Signature: shutdownhang | __psynch_mutexwait CrashTime Wed, 30 Jan 2019 16:52:12 GMT Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
FredMcD
  • Top 10 Contributor
4225 solutions 58977 answers

When the browser is acting up, what were you doing at the time? Browsing the web, doing nothing, reading/watching something . . . . .

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

When the browser is acting up, what were you doing at the time? Browsing the web, doing nothing, reading/watching something . . . . . [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?