X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 65 stays in memory

Posted

I noticed that firefox stays in memory after I close it. In fact, If I open and close firefox 10 times, ten processes are shown in memory, each consuming around 100Mb.

I'm using Windows 7 in my corporate computer and I have been using Firefox 65.0.1 x64. I've tried to use it in safe mode (no add-ons) and problem persisted. I uninstalled it, deleted all Mozilla data in AppData and ProgramData and reinstalled it fresh. The problem persisted.

Then I installed the 32-bit version of Firefox and the problem is no more. Is it a bug that has to be fixed or some setting that shoudn't be enabled?

Thank you.

I noticed that firefox stays in memory after I close it. In fact, If I open and close firefox 10 times, ten processes are shown in memory, each consuming around 100Mb. I'm using Windows 7 in my corporate computer and I have been using Firefox 65.0.1 x64. I've tried to use it in safe mode (no add-ons) and problem persisted. I uninstalled it, deleted all Mozilla data in AppData and ProgramData and reinstalled it fresh. The problem persisted. Then I installed the 32-bit version of Firefox and the problem is no more. Is it a bug that has to be fixed or some setting that shoudn't be enabled? Thank you.

Modified by nelsonwcf

Chosen solution

Hi FredMcD,

Just for a closure in this case, I won't be able to test these steps because my laptop has been updated to Windows 10. So far, it is not showing this issue anymore.

Will open another question if this starts to happen again.

Thanks for your help.

Read this answer in context 0
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0 (not sure if this is installed)

uBlock Origin, WOT, Kee and Cookie Autodelete.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

Pj
  • Top 25 Contributor
24 solutions 655 answers

I would like a knowledgeable FF user please tell me the pros and cons of using FF 32-Bit vs 64-Bit on a Win-7 64-Bit system?

(I think I had the answer to this before, bookmarked/noted in the 'old' Description Field, but I just checked/searched and came up with nothing - since the Description Field is no longer viewable in FF.)


~Pj

I would like a knowledgeable FF user please tell me the pros and cons of using FF 32-Bit vs 64-Bit on a Win-7 64-Bit system? (I think I had the answer to this before, bookmarked/noted in the 'old' '''Description Field''', but I just checked/searched and came up with nothing - since the Description Field is no longer viewable in FF.) ~Pj
Was this helpful to you? 0
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56247 answers

Let's try an experiment.

1) Reboot the Computer.

2) Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).

3) Close the browser. Give it about 20 seconds to finnish closing. Then restart again in Safe Mode.

4) Do this several times. Is the problem still there?

Let's try an experiment. 1) Reboot the Computer. 2) [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). 3) Close the browser. Give it about 20 seconds to finnish closing. Then restart again in Safe Mode. 4) Do this several times. Is the problem still there?
Was this helpful to you? 0
Quote
cor-el
  • Top 10 Contributor
  • Moderator
16992 solutions 153425 answers

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Are you using "Clear history when Firefox closes" to clear personal data?

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. *"3-bar" menu button -> Exit (Power button) *Windows: File -> Exit *Mac: Firefox -> Quit Firefox *Linux: File -> Quit Are you using "Clear history when Firefox closes" to clear personal data?
Was this helpful to you?
Quote

Question owner

FredMcD said

Let's try an experiment. 1) Reboot the Computer. 2) Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). 3) Close the browser. Give it about 20 seconds to finnish closing. Then restart again in Safe Mode. 4) Do this several times. Is the problem still there?

Yes, the problem is still there. It doesn't matter if it is in safe mode or regular mode; firefox stays in memory even after closing. Check the picture.

''FredMcD [[#answer-1197403|said]]'' <blockquote> Let's try an experiment. 1) Reboot the Computer. 2) [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). 3) Close the browser. Give it about 20 seconds to finnish closing. Then restart again in Safe Mode. 4) Do this several times. Is the problem still there? </blockquote> Yes, the problem is still there. It doesn't matter if it is in safe mode or regular mode; firefox stays in memory even after closing. Check the picture.
Was this helpful to you?
Quote

Question owner

cor-el said

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
Are you using "Clear history when Firefox closes" to clear personal data?

Nothing changed. No, I'm not using the clear history option.

''cor-el [[#answer-1197543|said]]'' <blockquote> Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. *"3-bar" menu button -> Exit (Power button) *Windows: File -> Exit *Mac: Firefox -> Quit Firefox *Linux: File -> Quit Are you using "Clear history when Firefox closes" to clear personal data? </blockquote> Nothing changed. No, I'm not using the clear history option.
Was this helpful to you?
Quote
philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23055 answers

do you get a crash report 1 minute after closing firefox? if yes, could you please enter about:crashes into the address bat and provide an id of the most recent submitted report starting with bp? thank you

do you get a crash report 1 minute after closing firefox? if yes, could you please enter about:crashes into the address bat and provide an id of the most recent submitted report starting with bp? thank you
Was this helpful to you?
Quote

Question owner

No, it doesn't crash. Just stays in memory.

No, it doesn't crash. Just stays in memory.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56247 answers

Okay, let's try going thru the back door.

Open your text editor and create a file called; Firefox_TaskKill.bat and place it on your hard drive and make a shortcut to place on your desktop.


Echo Off Echo. Echo TASKKILL /T /IM Firefox.exe Echo. TASKKILL /T /IM Firefox.exe Echo %errorlevel% If errorlevel 256 goto Continue If errorlevel 255 goto End

Continue

Echo. Echo Waiting Echo. C:\PROGRA~2\NirSoft\NirCmd\nircmd.exe wait 14000 Echo. Echo TASKKILL Forced Echo. TASKKILL /T /F /IM Firefox.exe Pause Call C:\Users\Fred\DOCUME~1\DELSES~1.BAT Pause

End

Exit

Okay, let's try going thru the back door. Open your text editor and create a file called; Firefox_TaskKill.bat and place it on your hard drive and make a shortcut to place on your desktop. ------------ Echo Off Echo. Echo TASKKILL /T /IM Firefox.exe Echo. TASKKILL /T /IM Firefox.exe Echo %errorlevel% If errorlevel 256 goto Continue If errorlevel 255 goto End :Continue Echo. Echo Waiting Echo. C:\PROGRA~2\NirSoft\NirCmd\nircmd.exe wait 14000 Echo. Echo TASKKILL Forced Echo. TASKKILL /T /F /IM Firefox.exe Pause Call C:\Users\Fred\DOCUME~1\DELSES~1.BAT Pause :End Exit
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56247 answers

It did not post as I wanted it to.

Continue

should be :Continue

and remove this from the bottom; Call C:\Users\Fred\DOCUME~1\DELSES~1.BAT

It did not post as I wanted it to. :Continue should be ''':Continue''' and remove this from the bottom; Call C:\Users\Fred\DOCUME~1\DELSES~1.BAT
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56247 answers

And C:\PROGRA~2\NirSoft\NirCmd\nircmd.exe wait 14000 is a program I use to pause the program for a few seconds.

And C:\PROGRA~2\NirSoft\NirCmd\nircmd.exe wait 14000 is a program I use to pause the program for a few seconds.
Was this helpful to you?
Quote

Chosen Solution

Hi FredMcD,

Just for a closure in this case, I won't be able to test these steps because my laptop has been updated to Windows 10. So far, it is not showing this issue anymore.

Will open another question if this starts to happen again.

Thanks for your help.

Hi FredMcD, Just for a closure in this case, I won't be able to test these steps because my laptop has been updated to Windows 10. So far, it is not showing this issue anymore. Will open another question if this starts to happen again. Thanks for your help.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4025 solutions 56247 answers

Let's hope it does not return. Please flag your last post as Solved Problem so others will know.

Let's hope it does not return. Please flag your last post as '''Solved Problem''' so others will know.
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.