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firefox dosen't sync. i enter my email and password and press sync but previous information(history, password and..) dont be synced. why?

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ali35000 said

this is after doing an perating system re installation. and i dont reset ff password before connecting to sync.

Sync wasn't intended to be used it that manner; i.e., as a backup medium prior to doing an OS re-installation. Sync was intended for synchronizing Firefox user data across multiple devices, where the users data would be present on multiple devices.

Perhaps a Sync error-log was generated when you connected (or tried to) to the Sync service. Type about:sync-log in the URL bar and hit Enter. Were any error logs generated at the date & time you logged into Sync?

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

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the-edmeister
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5387 solutions 39986 answers

Please provide some information about how you are using Sync.

Is this issue with a new Firefox installation? Such as with a new device or one that didn't Firefox installed previously. If so, are any other devices connected to that Sync / Firefox Account?

Is this after doing an Operating System re-installation with a fresh installation of Firefox? If so, did you reset the Firefox Account Password before re-connecting to Sync?

Please provide some information about how you are using Sync. Is this issue with a new Firefox installation? ''Such as with a new device or one that didn't Firefox installed previously.'' If so, are any other devices connected to that Sync / Firefox Account? Is this after doing an Operating System re-installation with a fresh installation of Firefox? If so, did you reset the Firefox Account Password before re-connecting to Sync?
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the-edmeister said

Please provide some information about how you are using Sync. Is this issue with a new Firefox installation? Such as with a new device or one that didn't Firefox installed previously. If so, are any other devices connected to that Sync / Firefox Account? Is this after doing an Operating System re-installation with a fresh installation of Firefox? If so, did you reset the Firefox Account Password before re-connecting to Sync?

this is after doing an perating system re installation. and i dont reset ff password before connecting to sync.

''the-edmeister [[#answer-1196851|said]]'' <blockquote> Please provide some information about how you are using Sync. Is this issue with a new Firefox installation? ''Such as with a new device or one that didn't Firefox installed previously.'' If so, are any other devices connected to that Sync / Firefox Account? Is this after doing an Operating System re-installation with a fresh installation of Firefox? If so, did you reset the Firefox Account Password before re-connecting to Sync? </blockquote> this is after doing an perating system re installation. and i dont reset ff password before connecting to sync.
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the-edmeister
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5387 solutions 39986 answers

Chosen Solution

ali35000 said

this is after doing an perating system re installation. and i dont reset ff password before connecting to sync.

Sync wasn't intended to be used it that manner; i.e., as a backup medium prior to doing an OS re-installation. Sync was intended for synchronizing Firefox user data across multiple devices, where the users data would be present on multiple devices.

Perhaps a Sync error-log was generated when you connected (or tried to) to the Sync service. Type about:sync-log in the URL bar and hit Enter. Were any error logs generated at the date & time you logged into Sync?

''ali35000 [[#answer-1196884|said]]'' <blockquote> this is after doing an perating system re installation. and i dont reset ff password before connecting to sync. </blockquote> Sync wasn't intended to be used it that manner; i.e., as a backup medium prior to doing an OS re-installation. Sync was intended for synchronizing Firefox user data across multiple devices, where the users data would be present on multiple devices. Perhaps a Sync error-log was generated when you connected (or tried to) to the Sync service. Type '''about:sync-log''' in the URL bar and hit Enter. Were any error logs generated at the date & time you logged into Sync?
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Question owner

YES....

YES....
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