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2FA recovery codes not working.

Posted

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 9; Pixel 2 XL Build/PQ2A.190205.002) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Mobile Safari/537.36 OPR/49.2.2361.134358

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17526 solutions 158475 answers

Did you ever reset the password for that Firefox account?

You need a fresh login to the accounts.firefox.com website to be able to disable 2FA or generate new recovery codes via the settings page.

Did you ever reset the password for that Firefox account? You need a fresh login to the accounts.firefox.com website to be able to disable 2FA or generate new recovery codes via the settings page. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings *https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication