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Clicking on "about" does not work on my apple mac? Used to once. How do I check for updates now?

Posted

Apple Mac OS Sierra 10.13.6

Apple Mac OS Sierra 10.13.6

Chosen solution

Hello Answermesoon (I hope this is soon enough .... ),

Weird, that clicking on "About Firefox" doesn't work ....

Would you please try this :

Type in the address bar about:preferences and press Enter

Scroll down to "Firefox Updates" and click on 'Check for updates".

Does that work  ?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 64.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:64.0) Gecko/20100101 Firefox/64.0
  • Support URL: https://support.mozilla.org/1/firefox/64.0.2/Darwin/en-US/

Extensions

  • IBM Security Rapport 2.1.24 (rapportext@trusteer.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9488
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
  • webgl1Version: 3.3 ATI-10.4.14
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
McCoy
  • Top 10 Contributor
496 solutions 4558 answers

Chosen Solution

Hello Answermesoon (I hope this is soon enough .... ),

Weird, that clicking on "About Firefox" doesn't work ....

Would you please try this :

Type in the address bar about:preferences and press Enter

Scroll down to "Firefox Updates" and click on 'Check for updates".

Does that work  ?

Hello Answermesoon (I hope this is soon enough .... ), Weird, that clicking on "About Firefox" doesn't work .... Would you please try this : Type in the address bar '''about:preferences''' and press Enter Scroll down to "Firefox Updates" and click on 'Check for updates". Does that work ?

Question owner

That worked thank you and the original method now works as well. This is the second time that I have had this problem in last year?

That worked thank you and the original method now works as well. This is the second time that I have had this problem in last year?
McCoy
  • Top 10 Contributor
496 solutions 4558 answers

Answermesoon said

That worked thank you and the original method now works as well. This is the second time that I have had this problem in last year?

I'm glad it works now  ! I haven't a clue why clicking on "About Firefox" wouldn't work before ......

''Answermesoon [[#answer-1193222|said]]'' <blockquote> That worked thank you and the original method now works as well. This is the second time that I have had this problem in last year? </blockquote> I'm glad it works now ! I haven't a clue why clicking on "About Firefox" wouldn't work before ......