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can't download gmail attachments in firefox

Posted

when i try to download attachments such as a jpeg in gmail messages, nothing happens. i click the download button and nothing, no download is started / nothing in the downloads menu.

i've tried starting firefox with addons disabled, no effect

works fine in chrome/ie, can save pictures from other sites no problem

when i try to download attachments such as a jpeg in gmail messages, nothing happens. i click the download button and nothing, no download is started / nothing in the downloads menu. i've tried starting firefox with addons disabled, no effect works fine in chrome/ie, can save pictures from other sites no problem

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

WestEnd 60 solutions 5387 answers

Have you tried in firefox safe mode?

Have you tried in firefox safe mode?

Question owner

yes, still doesn't do anything

yes, still doesn't do anything
WestEnd 60 solutions 5387 answers

That would mean a bad firefox install or update.

1. backup bookmarks 2. download latest firefox 3. uninstall all firefox install 4. delete mozilla folder 5. reinstall firefox 6. run firefox and see if the problem remains.

That would mean a bad firefox install or update. 1. backup bookmarks 2. download latest firefox 3. uninstall all firefox install 4. delete mozilla folder 5. reinstall firefox 6. run firefox and see if the problem remains.
Pj 42 solutions 869 answers

cactuschef said

When I try to download attachments such as a jpeg in gmail messages, nothing happens. I click the download button and nothing, no download is started / nothing in the downloads menu.

I've tried starting firefox with addons disabled, no effect.

Works fine in chrome/IE, can save pictures from other sites no problem.


Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

DxDiag /64bit

(Skip the /64bit part if it's Windows 32-Bit.)

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum, just these information parts, under these three Headers:

    System Information
Display Devices
Disk & DVD/CD-ROM Drives



~Pj

''cactuschef [[#question-1248574|said]]'' <blockquote> When I try to download attachments such as a jpeg in gmail messages, nothing happens. I click the download button and nothing, no download is started / nothing in the downloads menu.<Br><Br> I've tried starting firefox with addons disabled, no effect. <Br><Br> Works fine in chrome/IE, can save pictures from other sites no problem. </blockquote> Please do the following: <Br> Click on the Windows icon ''''Start'''' (bottom-left) and in the right column, bottom, click on '''Run'''. Enter in: <Center>'''DxDiag /64bit'''</Center><Br> <Center> (Skip the '''/64bit''' part if it's Windows 32-Bit.)</Center><Br> ...Wait until the green bar loads and disappears, then click "'''Save All Information'''". <Br> Post back here in the Forum, just these information parts, under these three Headers:<Br> '''System Information'''<Br> '''Display Devices'''<Br> '''Disk & DVD/CD-ROM Drives'''<Br> <Br><Br> ~Pj