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I cannot go to a file and left click hit send and get the email to open a new email with the file attached like before WHAT DO I DO

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When i go to explorer, right click on a file, scroll down to send to, and then email, my Thunderbird closes instead of opening an email with the attachment ready to send. This happens on all file since the update.

When i go to explorer, right click on a file, scroll down to send to, and then email, my Thunderbird closes instead of opening an email with the attachment ready to send. This happens on all file since the update.

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

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Matt
  • Top 10 Contributor
  • Moderator
3176 solutions 21661 answers

what versions of Thunderbird are you using?

This is supposed to be fixed in 60.5 that is currently rolling out.

what versions of Thunderbird are you using? This is supposed to be fixed in 60.5 that is currently rolling out.
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Question owner

Thanks Matt I am on 65.00 plus you know that already,. I love this email this is one of the first glitches that bug me.

Thanks Matt I am on 65.00 plus you know that already,. I love this email this is one of the first glitches that bug me.
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Matt
  • Top 10 Contributor
  • Moderator
3176 solutions 21661 answers

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.

Next, we'll need you to provide answers to the following question:

  • Does Thunderbird work in Thunderbird Safe mode?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?
Could you please do the following: # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL. # Open a reply to this post, and paste the link to your troubleshooting information. Next, we'll need you to provide answers to the following question: * Does Thunderbird work in [[Safe Mode Thunderbird|Thunderbird Safe mode]]? * Do you use anti-virus and firewall software? What is the version? * Who is the email provider? * Who is the internet provider? * What is the exact error message? * What steps did you take right before this happened?
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Question owner

https://pastebin.com/N5NupbGh
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anitvirus malware bytes avast defender I did nothing to m ake this happen It stared after the latest update to 6.0 inmotion is my email provider att is my internet provider I didn't do anything before hand and Please note the error is from a mail return when I try to forward an email with an attachment. When I try to go to explorer , files, right click on say any file, go down to send to and then choose email it closes thunderbird down~! It used to attach the file to a new email so it could be sent.

anitvirus malware bytes avast defender I did nothing to m ake this happen It stared after the latest update to 6.0 inmotion is my email provider att is my internet provider I didn't do anything before hand and Please note the error is from a mail return when I try to forward an email with an attachment. When I try to go to explorer , files, right click on say any file, go down to send to and then choose email it closes thunderbird down~! It used to attach the file to a new email so it could be sent.
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Matt
  • Top 10 Contributor
  • Moderator
3176 solutions 21661 answers

have you tried going to that link in pastebin? I am getting some sort of javascript that talks about respawning chat sessions, not Thunderbird's troubleshooting information.

You attached a photograph? of something. It is totally illegible. a load of text about the size of a postage stamp. No amount to zoom makes it legible so I have no idea what that says either.

I is a bit of a worry you list three anti virus products. Normally they fight with one another and don't work properly. But I will reserve comment until I see the troubleshooting information.

have you tried going to that link in pastebin? I am getting some sort of javascript that talks about respawning chat sessions, not Thunderbird's troubleshooting information. You attached a photograph? of something. It is totally illegible. a load of text about the size of a postage stamp. No amount to zoom makes it legible so I have no idea what that says either. I is a bit of a worry you list three anti virus products. Normally they fight with one another and don't work properly. But I will reserve comment until I see the troubleshooting information.
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1.

   account4:
     INCOMING: account4, , (imap) secure250.inmotionhosting.com:993, SSL, passwordCleartext
     OUTGOING: , secure250.inmotionhosting.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Lightning
     6.7
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus: Windows Defender Antivirus
     Antispyware: Windows Defender Antivirus
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: Direct3D 11 (Advanced Layers)
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)

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     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7)

EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0)
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1. account4: INCOMING: account4, , (imap) secure250.inmotionhosting.com:993, SSL, passwordCleartext OUTGOING: , secure250.inmotionhosting.com:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.7 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Windows Defender Antivirus Antispyware: Windows Defender Antivirus Firewall: Windows Firewall Graphics Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011dc7) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro M4000 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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2.

WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     DirectWrite: true (10.0.17763.168)
     GPU #1
     Active: Yes
     Description: NVIDIA Quadro M4000
     Vendor ID: 0x10de
     Device ID: 0x13f1
     Driver Version: 22.21.13.8569
     Driver Date: 9-16-2017
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll
     Subsys ID: 1153103c
     RAM: 8192
   GPU #2
     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo
     Uses Tiling (Content): true
     Decision Log
     DIRECT2D: disabled by default: Disabled by default
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureavailable by user: Qualified enabled by pref unavailable by runtime: GPU Process is disabled
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Speakers (RODE NT-USB)
       USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA HDMI Output (Port 3) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       U28E590 (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       NVIDIA HDMI Output (Port 2) (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Speakers / Headphones (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       U28E590-8 (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
2. WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 DirectWrite: true (10.0.17763.168) GPU #1 Active: Yes Description: NVIDIA Quadro M4000 Vendor ID: 0x10de Device ID: 0x13f1 Driver Version: 22.21.13.8569 Driver Date: 9-16-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvwu.inf_amd64_14e57dfbf8c5f03b\nvldumd.dll Subsys ID: 1153103c RAM: 8192 GPU #2 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Uses Tiling (Content): true Decision Log DIRECT2D: disabled by default: Disabled by default GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureavailable by user: Qualified enabled by pref unavailable by runtime: GPU Process is disabled Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (RODE NT-USB) USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA HDMI Output (Port 3) (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 NVIDIA Output (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 U28E590 (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 NVIDIA HDMI Output (Port 2) (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Speakers / Headphones (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 U28E590-8 (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
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3.

   Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (RODE NT-USB)
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       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 441
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (HD Pro Webcam C920)
       USB\VID_046D&PID_082D&MI_02\6&9b24c39&0&0002
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 16000, support: 16000 - 16000
       0 - 0
       Stereo Mix (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Line In (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
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   security.default_personal_cert: Select Automatically
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   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1548955123
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:
 Library Versions
     Expected minimum version
     Version in use
     NSPR
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3. Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (RODE NT-USB) USB\VID_19F7&PID_0003&MI_00\6&6fef0d1&1&0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (HD Pro Webcam C920) USB\VID_046D&PID_082D&MI_02\6&9b24c39&0&0002 Disabled None default: F32LE, support: S16LE F32LE 2 default: 16000, support: 16000 - 16000 0 - 0 Stereo Mix (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Line In (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Internal AUX Jack (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_103C1153&REV_1001\5&2f4d164b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_10280619&REV_1000\4&36504dbe&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 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Question owner

That's all of the Troubleshooting file. Ill resize the other image

That's all of the Troubleshooting file. Ill resize the other image
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Question owner

Try this Picture

Try this Picture
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Matt
  • Top 10 Contributor
  • Moderator
3176 solutions 21661 answers

ddrian said

That's all of the Troubleshooting file. Ill resize the other image

Before you do that? what version are you using. You got all the troubleshooting information except the versions information. But it looks like it is not the release version. Given the release version of Lightning is 7.2 and you have 6.7 It is not the current release version of 60.5 which contains the bug fix I spoke of.

Please reinstall using the install from thunderbird.net

''ddrian [[#answer-1193396|said]]'' <blockquote> That's all of the Troubleshooting file. Ill resize the other image </blockquote> Before you do that? what version are you using. You got all the troubleshooting information except the versions information. But it looks like it is not the release version. Given the release version of Lightning is 7.2 and you have 6.7 It is not the current release version of 60.5 which contains the bug fix I spoke of. Please reinstall using the install from thunderbird.net
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Question owner

65.0b4

65.0b4
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Question owner

If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update?

If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update?
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Question owner

FROM thunderbird.net ?

FROM thunderbird.net ?
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Matt
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3176 solutions 21661 answers

ddrian said

FROM thunderbird.net ?

yes sorry. I am still learning Thunderbird has a new home.

''ddrian [[#answer-1193408|said]]'' <blockquote> FROM thunderbird.net ? </blockquote> yes sorry. I am still learning Thunderbird has a new home.
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Question owner

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?
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Question owner

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?

All i see here at thunderbird.net is a full download. If I download and reinstall will I loose my information if I install over my existing set up.? Is there an update instead or is this good to go?
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Matt
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Helpful Reply

The only issue might be with the calendar. You might have to reinstall it after the downgrade.

The only issue might be with the calendar. You might have to reinstall it after the downgrade.
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Thanks!

Thanks!
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