X
Tap here to go to the mobile version of the site.
An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

Support Forum

Firefox crashed

Posted

Firefox crashed, I cannot connect to any websites. IE works fine. I tried the trouble shooting pages but they just keep going back to previous pages.

Firefox crashed, I cannot connect to any websites. IE works fine. I tried the trouble shooting pages but they just keep going back to previous pages.

Chosen solution

Oh sorry, so you're getting a persistent crash at startup which sounds quite nasty.

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 3 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763

More Information

philipp
  • Top 25 Contributor
  • Moderator
5249 solutions 23215 answers

hello, could you please describe in more detail what's going wrong, what kind of error messages you see and so on...

hello, could you please describe in more detail what's going wrong, what kind of error messages you see and so on...
Was this helpful to you?
Quote

Question owner

Message I get: "Mozilla Crash Report We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." Then there are options: "Restart Firefox" and "Quit Firefox" Clicking either one just brings up the same box. Thank you!

Message I get: "Mozilla Crash Report We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." Then there are options: "Restart Firefox" and "Quit Firefox" Clicking either one just brings up the same box. Thank you!
Was this helpful to you?
Quote
philipp
  • Top 25 Contributor
  • Moderator
5249 solutions 23215 answers

Chosen Solution

Oh sorry, so you're getting a persistent crash at startup which sounds quite nasty.

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 3 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Oh sorry, so you're getting a persistent crash at startup which sounds quite nasty. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 3 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
Was this helpful to you? 1
Quote

Question owner

Thanks, Phillip. i uninstalled and reinstalled and it seems ok now. Thanks so much for your help.

Thanks, Phillip. i uninstalled and reinstalled and it seems ok now. Thanks so much for your help.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.