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addons gone in 64

  • 7 replies
  • 2 have this problem
  • Last reply by FredMcD

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On Win 8.1 - updating to 64 removed all addons from toolbar. No way to access or use. They are still installed, just invisible. Reverting to 63 fixed the obviously broken 64.

So what do I do to get access to the icons? Nothing in customize and I've searched the web...not a word.

(hitting the "automatically add" below does not work either "we can't find..." and of course what is typed here goes away. )

All Replies (7)

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dogpa said

(hitting the "automatically add" below does not work either "we can't find..." and of course what is typed here goes away. )

Please explain this last part.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

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Modified by FredMcD

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Link 'automatically add your information' below post box first time went to page that said 'could find no info', post gone, back gave me fresh page - frustrating.

The issue: Had '63.0.3 [64bit]'. If I update to 64.0.2 [64bit] the icons for add-ons (not history/menu/default stuff) top right disappear (I have 1 bar w/add. / nav / icons & tabs below) . In 'customize' they are missing. Still show OK in add-on page.

Installing 63.0.3 brings them back...both in toolbar & 'customize page'. Bug? Maybe there's some explanation you can give so info requested is below. I've made several changes due to my opinions on lack of security and privacy since 57, but all has been fine for several until 64.0.2.


Application Basics

Name: Firefox Version: 63.0.3 Build ID: 20181114214635 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0 OS: Windows_NT 6.3 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 3/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports Firefox Features

Name: Application Update Service Helper Version: 2.0 ID:

Name: Firefox Screenshots Version: 33.0.0 ID:

Name: Form Autofill Version: 1.0 ID:

Name: Photon onboarding Version: 1.0 ID:

Name: Pocket Version: 1.0.5 ID:

Name: Web Compat Version: 2.0.1 ID:

Name: WebCompat Reporter Version: 1.0.0 ID:


Name: Clear Flash Cookies Version: 1.0.1 Enabled: true ID:

Name: Disconnect Version: 5.18.21 Enabled: true ID:

Name: Flash Video Downloader Version: 16.3.7 Enabled: true ID:

Name: GeoSet Toolbar Version: 1.8.0 Enabled: true ID:

Name: Ghostery – Privacy Ad Blocker Version: 8.3.0 Enabled: true ID:

Name: Instapaper Version: 1.0.5 Enabled: true ID: {d0210f13-a970-4f1e-8322-0f76ec80adde}

Name: IP Address and Domain Information Version: Enabled: true ID: jid0-jJRRRBMgoShUhb07IvnxTBAl29w@jetpack

Name: LastPass: Free Password Manager Version: Enabled: true ID:

Name: Logitech SetPoint Version: 6.60.90 Enabled: true ID: {84380428-8c9d-4bdf-913d-b2c34d6562d9}

Name: OneTab Version: 1.25 Enabled: true ID:

Name: SEOquake Version: 3.6.7 Enabled: true ID: {317B5128-0B0B-49b2-B2DB-1E7560E16C74}

Name: Server View Version: 0.0.32 Enabled: true ID: {bc6f8ef6-a30f-11e5-bf7f-feff819cdc9f}

Name: Sharp Color Picker Version: 1.6 Enabled: true ID:

Name: Theme Font & Size Changer Version: 62.0 Enabled: true ID: {f69e22c7-bc50-414a-9269-0f5c344cd94c}

Name: uBlock Origin Version: 1.18.2 Enabled: true ID:

Name: Web Developer Version: 2.0.1 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Adblock Plus - free ad blocker Version: 3.4.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Avast Online Security Version: 18.4.136 Enabled: false ID:

Name: Avast SafePrice | Comparison, deals, coupons Version: 18.9.1289 Enabled: false ID:

Name: BetterPrivacy Version: 1.74 Enabled: false ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: Broadband Speed Test and Diagnostics Version: Enabled: false ID:

Name: Classic Theme Restorer Version: 1.7.6 Enabled: false ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: colorPicker Version: 3.0.1-signed.1-signed Enabled: false ID: colorPicker@colorPicker

Name: Configuration Mania Version: 25.5.1 Enabled: false ID: {c4d362ec-1cff-4ca0-9031-99a8fad7995a}

Name: Download YouTube Videos as MP4 Version: 1.8.10 Enabled: false ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: F.B. Purity - Cleans Up Facebook Version: Enabled: false ID:

Name: Firebug Version: 2.0.19 Enabled: false ID:

Name: Firepicker Version: Enabled: false ID: firepicker@thedarkone

Name: Hootsuite Hootlet Version: 1.1.1-signed.1-signed Enabled: false ID:

Name: MeasureIt Version: 0.4.15 Enabled: false ID: {75CEEE46-9B64-46f8-94BF-54012DE155F0}

Name: New Tab Override Version: 14.2.0 Enabled: false ID:

Name: Translate This! Version: 3.5.1 Enabled: false ID: jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack

Name: User Agent Switcher Version: Enabled: false ID: {e968fc70-8f95-4ab9-9e79-304de2a71ee1}

Name: YouTube Video and Audio Downloader Version: 0.5.9 Enabled: false ID: feca4b87-3be4-43da-a1b1-137c24220968@jetpack

Name: YouTube™ Flash® Player Version: 2.0.2 Enabled: false ID: jid1-HAV2inXAnQPIeA@jetpack

Security Software

Type: Avast Antivirus

Type: Avast Antivirus

Type: Avast Antivirus


Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001c291) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_te

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Hello dogpa,

Your list of extensions shows :

Name: GeoSet Toolbar Version: 1.8.0 Enabled: true ID:

That extension is not listed on the official page, and so I went to check if that "" can be trusted.

Here's the result :

Would you please remove that extension  ? It may not make a difference to your current problem, but one never knows ......

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There is nothing wrong with that add-on, it is a privately distributed and trusted / respected proxy server tool from a UK company for access to their private, and monitored, proxy servers. I use it for work and MUST have it...I pay for it. It is perfectly safe...I've used them for a decade! This version was updated for the 57 platform some time ago. It works fine in the latest developer edition of FF, which I also use, simultaneously. I might add that ALL of the same plugins I'm using in 63.03 work fine in 66.0b2 (64-bit) developer too.

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Others with a similar issue: Users problem: update to v64 loses add-ons

I created a Bug Report 1523179 Chrome import works, Chrome beta import does not work

Possible Solution; Turns out Chrome beta isn't supported, had to install the original Chrome and then it recognized it.