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when open youtube get a persons channel (The Moon) that flashes and can't click or get out of it. Only happens in Firefox when remember history is on.

Posted

Am I hacked? When I turn off remember history youtube behaves normally in firefox browser. No problems in Chrome. I'm not subscribed to this guy.

Am I hacked? When I turn off remember history youtube behaves normally in firefox browser. No problems in Chrome. I'm not subscribed to this guy.

Chosen solution

Okay, I cleared my youtube history using Chrome because youtube wouldn't work in firefox. Issue seems to be gone even when logged into google on firefox. Thanks!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 64.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
  • Support URL: https://support.mozilla.org/1/firefox/64.0.2/WINNT/en-US/

Extensions

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  • HTTPS Everywhere 2019.1.7 (https-everywhere@eff.org)
  • Kaspersky Password Manager 3.9.22 (kpm_win_add_on@kaspersky)
  • Kaspersky Password Manager 4.1.7 (kpm_win_add_on_9.0@kaspersky)
  • Privacy Badger 2018.12.17 (jid1-MnnxcxisBPnSXQ@jetpack)
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  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
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Javascript

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

Separate Issue; Your System Details shows;

Extensions

Kaspersky Password Manager 3.9.22 (kpm_win_add_on@kaspersky) Kaspersky Password Manager 4.1.7 (kpm_win_add_on_9.0@kaspersky)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Separate Issue; Your System Details shows; Extensions Kaspersky Password Manager 3.9.22 (kpm_win_add_on@kaspersky) Kaspersky Password Manager 4.1.7 (kpm_win_add_on_9.0@kaspersky) <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.
FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

Please explain the problem in detail. What happens? What is the exact error messages?

What do you mean by; . . . persons channel (The Moon) that flashes . . . can't click or get out of it . . .

demaere.c said

Am I hacked?

Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Please explain the problem in detail. What happens? What is the exact error messages? What do you mean by; . . . persons channel (The Moon) that flashes . . . can't click or get out of it . . . ''demaere.c [[#question-1247650|said]]'' <blockquote> Am I hacked? </blockquote> Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

Hi I uninstalled kasperski password manager an re-installed it. Still the same. I uninstalled mozilla and reinstalled it, still the same. I can't use youtube anymore if I'm logged into google account. But can be logged in and use it on chrome. When I go to www.youtube.com it directs me to the usual youtube page. Then after a few seconds the page gets directed to a channel on youtube called "The Moon". Then his page flashes up and down on the screen and I can't click on anything or search anything the page is unresponsive. All I can do is exit firefox.

Hi I uninstalled kasperski password manager an re-installed it. Still the same. I uninstalled mozilla and reinstalled it, still the same. I can't use youtube anymore if I'm logged into google account. But can be logged in and use it on chrome. When I go to www.youtube.com it directs me to the usual youtube page. Then after a few seconds the page gets directed to a channel on youtube called "The Moon". Then his page flashes up and down on the screen and I can't click on anything or search anything the page is unresponsive. All I can do is exit firefox.

Question owner

This is a screen shot but the page jumps

This is a screen shot but the page jumps
FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

Helpful Reply

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

Hi, FredMcD, I deleted cookies and cache and disabled hardware accelerator but the problem persists. I also have another problem which is I had to delete one of my email addresses, seems that firefox is using it? I can't delete that firefox account now.  :( Is this the problem?

Hi, FredMcD, I deleted cookies and cache and disabled hardware accelerator but the problem persists. I also have another problem which is I had to delete one of my email addresses, seems that firefox is using it? I can't delete that firefox account now. :( Is this the problem?
WestEnd
  • Top 25 Contributor
61 solutions 5340 answers

So which YT site is it? I use YT on firefox and Chrome and have no issues your having. Sounds like you got something installed watching your actions and giving you popups.

So which YT site is it? I use YT on firefox and Chrome and have no issues your having. Sounds like you got something installed watching your actions and giving you popups.

Question owner

So you think it's malware? I have Malwarebytes and an antivirus. It only happens when I'm logged into my google account and when on Firefox. And today it is a different channel I'm being redirected to. It is a channel I'm subscribed to.

So you think it's malware? I have Malwarebytes and an antivirus. It only happens when I'm logged into my google account and when on Firefox. And today it is a different channel I'm being redirected to. It is a channel I'm subscribed to.

Question owner

clearing cache seemed to fix it. First time tried I didn't wait till it said it was done I guess... Does this mean it's not malware? Thanks for all the help.

clearing cache seemed to fix it. First time tried I didn't wait till it said it was done I guess... Does this mean it's not malware? Thanks for all the help.

Question owner

Nope it's back!!!!

Nope it's back!!!!

Question owner

Not solved :(

Not solved :(

Chosen Solution

Okay, I cleared my youtube history using Chrome because youtube wouldn't work in firefox. Issue seems to be gone even when logged into google on firefox. Thanks!

Okay, I cleared my youtube history using Chrome because youtube wouldn't work in firefox. Issue seems to be gone even when logged into google on firefox. Thanks!
FredMcD
  • Top 10 Contributor
4194 solutions 58530 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.