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I just updated firefox and lost access to all my bookmarks previously available in pre-updated firefox. This is unacceptable.

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i just updated firefox and lost ALL of my bookmarks. The answers and solutions provided in your forums have been completely USELESS. Never happened with previous updates. This is unacceptable. Mozilla should be held accountable if this matter is not rectified immediately. Years of bookmarks gone.

i just updated firefox and lost ALL of my bookmarks. The answers and solutions provided in your forums have been completely USELESS. Never happened with previous updates. This is unacceptable. Mozilla should be held accountable if this matter is not rectified immediately. Years of bookmarks gone.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58941 answers

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.114

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 32.0.0.114 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4224 solutions 58941 answers

What about the rest of your profile? settings, history, passwords . . .

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

What about the rest of your profile? settings, history, passwords . . . Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Question owner

None of your suggestions have worked. A professional, responsible organization would have alerted clients BEFORE updating that this was a potential hazard using Mozilla. Notifying us would have provided us the opportunity to backup and safeguard those items important to each individual. For all those who have experienced the same or similar disastrous results, the remedy should be a class action lawsuit. I will look for other options and I suggest others do the same.

None of your suggestions have worked. A professional, responsible organization would have alerted clients BEFORE updating that this was a potential hazard using Mozilla. Notifying us would have provided us the opportunity to backup and safeguard those items important to each individual. For all those who have experienced the same or similar disastrous results, the remedy should be a class action lawsuit. I will look for other options and I suggest others do the same.
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Hi reallyupset, it is rare that data is erased permanently in an update, as you know from your experience of updating Firefox about 15-20 times a year these past many years.

Could you confirm what you checked so far?

(1) Restore menu

Any automatic bookmark backups from before the disaster available here: Restore bookmarks from backup or move them to another computer?

If backups are listed but they cannot be restored, that will lead to different suggestions.

(2) No "Old Firefox Data" folder on your desktop

If this folder is missing, most likely Firefox did not perform a Refresh during your update.


Assuming those don't pan out, let's see whether you have other profile folders:

(1) Does the Profile Manager list other profile folders?

To check on that, inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)

Firefox should exit and then start up using the other profile. Is that the right one?

If there's nothing there:

(2) Did Firefox orphan your old profile folder?

Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:

* "3-bar" menu button > "?" Help > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter/Return

In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.

In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?

If you've got any promising looking folders, you can check the bookmarkbackups folder to see the dates on the files there. Anything look recent?


Let us know how it goes so we can continue with next steps.

Hi reallyupset, it is rare that data is erased permanently in an update, as you know from your experience of updating Firefox about 15-20 times a year these past many years. Could you confirm what you checked so far? (1) Restore menu Any automatic bookmark backups from before the disaster available here: [[Restore bookmarks from backup or move them to another computer]]? ''If backups are listed but they cannot be restored, that will lead to different suggestions.'' (2) No "Old Firefox Data" folder on your desktop If this folder is missing, most likely Firefox did not perform a Refresh during your update. ---- Assuming those don't pan out, let's see whether you have other profile folders: ''(1) Does the Profile Manager list other profile folders?'' To check on that, inside Firefox, type or paste <strong>about:profiles</strong> in the address bar and press Enter/Return to load it. <br><br>This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the <strong>Set as default profile</strong> button below that profile, then scroll back up and click the <strong>Restart normally</strong> button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)<br><br>Firefox should exit and then start up using the other profile. <em>Is that the right one?</em> If there's nothing there: ''(2) Did Firefox orphan your old profile folder?'' Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:<br><br>* "3-bar" menu button &gt; "?" Help &gt; Troubleshooting Information<br>* (menu bar) Help &gt; Troubleshooting Information<br>* type or paste about:support in the address bar and press Enter/Return<br><br>In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.<br><br>In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update? If you've got any promising looking folders, you can check the '''bookmarkbackups''' folder to see the dates on the files there. Anything look recent? ---- Let us know how it goes so we can continue with next steps.