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How does a layman fix security failed certificate problem?

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I am trying to sign in to our site (for example), website.com/wp-admin. However, when I do, I get this message. I have read the "why' and "what" on the notice I am getting on our website. However, discussing the possibility of perhaps checking this or that and learning this and that doesn't mean a thing to me. I even tried finding the "Advanced" button (that was fun) but that doesn't exist anywhere.

Is it because GoDaddy is doing something (the host?) Do I contact them and waste time there? Is there something to check on the wordpress? I can get in with Chrome. I can get in with Safari. I get this message with Firefox. Is there a default setting to look for?

I uninstalled and reinstalled Firefox. That did nothing. I want to work on our website via wordpress on Firefox because I have Fireshot and it allows me to capture an entire page to get client approval without choppy screencaptures.

So, the 2 hrs I spent last night trying to figure this out, giving up and having to do choppy screen captures got me back here this morning. ... Can anyone actually help me? Other than give me a link to read about how tech savvy people and people who have degrees in computer science fix this? Because the default answer "read this" doesn't work for me. Thanks in advance.

I am trying to sign in to our site (for example), website.com/wp-admin. However, when I do, I get this message. I have read the "why' and "what" on the notice I am getting on our website. However, discussing the possibility of perhaps checking this or that and learning this and that doesn't mean a thing to me. I even tried finding the "Advanced" button (that was fun) but that doesn't exist anywhere. Is it because GoDaddy is doing something (the host?) Do I contact them and waste time there? Is there something to check on the wordpress? I can get in with Chrome. I can get in with Safari. I get this message with Firefox. Is there a default setting to look for? I uninstalled and reinstalled Firefox. That did nothing. I want to work on our website via wordpress on Firefox because I have Fireshot and it allows me to capture an entire page to get client approval without choppy screencaptures. So, the 2 hrs I spent last night trying to figure this out, giving up and having to do choppy screen captures got me back here this morning. ... Can anyone actually help me? Other than give me a link to read about how tech savvy people and people who have degrees in computer science fix this? Because the default answer "read this" doesn't work for me. Thanks in advance.
Attached screenshots

Chosen solution

I turned off the QUERY OSCP or whatever the letters are under prefernces>privacy&Security>certificates and that worked.

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:64.0) Gecko/20100101 Firefox/64.0

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WestEnd
  • Top 10 Contributor
60 solutions 5239 answers

From the screenshot it looks like it's their side that isn't updating their certificate to that is why when the browser check if it fails the check it won't connect.

From the screenshot it looks like it's their side that isn't updating their certificate to that is why when the browser check if it fails the check it won't connect.
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Chosen Solution

I turned off the QUERY OSCP or whatever the letters are under prefernces>privacy&Security>certificates and that worked.

I turned off the QUERY OSCP or whatever the letters are under prefernces>privacy&Security>certificates and that worked.
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jscher2000
  • Top 10 Contributor
8438 solutions 68864 answers

Helpful Reply

Hi Tuckerdognc, what about other people who want to visit your website? This problem is not limited to you, as shown when you run the domain through this test page:

https://www.ssllabs.com/ssltest/

Check with GoDaddy. Who knows why they revoked your certificate, but if your account is in good standing, they should issue you a new one on request.

Hi Tuckerdognc, what about other people who want to visit your website? This problem is not limited to you, as shown when you run the domain through this test page: https://www.ssllabs.com/ssltest/ Check with GoDaddy. Who knows why they revoked your certificate, but if your account is in good standing, they should issue you a new one on request.

Modified by jscher2000

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Question owner

jscher2000 said

Hi Tuckerdognc, what about other people who want to visit your website? This problem is not limited to you, as shown when you run the domain through this test page: https://www.ssllabs.com/ssltest/ Check with GoDaddy. Who knows why they revoked your certificate, but if your account is in good standing, they should issue you a new one on request.
''jscher2000 [[#answer-1186714|said]]'' <blockquote> Hi Tuckerdognc, what about other people who want to visit your website? This problem is not limited to you, as shown when you run the domain through this test page: https://www.ssllabs.com/ssltest/ Check with GoDaddy. Who knows why they revoked your certificate, but if your account is in good standing, they should issue you a new one on request. </blockquote>
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Question owner

Thanks a lot for this. I will try to find out what's going on. I think I may know. There were two SSLs that were dedicated to the website and I called. The rep said "just pick one and assign to another site." That's probably were something screwed up. This link should help. G

Thanks a lot for this. I will try to find out what's going on. I think I may know. There were two SSLs that were dedicated to the website and I called. The rep said "just pick one and assign to another site." That's probably were something screwed up. This link should help. G
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