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how did a scammer get to steal money from my account using Firefox for access to my screen?

Discovery4
Discovery4
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I was in Firefox at approx 1730 this evening when the screen opened with a 'special request' for me to take a Firefox satisfaction survey offering an iPhone for £1. I did the survey and 'bought' the phone only to be thanked for joining a 'sexy dating service site'. Firefox then 'crashed' the site with an error report. I closed my connection and rang my bank to find that money was being stolen from my account. Needless to say I closed the account but how did the scammers get to use the Firefox site which I have always thought to be safe and secure??

I was in Firefox at approx 1730 this evening when the screen opened with a 'special request' for me to take a Firefox satisfaction survey offering an iPhone for £1. I did the survey and 'bought' the phone only to be thanked for joining a 'sexy dating service site'. Firefox then 'crashed' the site with an error report. I closed my connection and rang my bank to find that money was being stolen from my account. Needless to say I closed the account but how did the scammers get to use the Firefox site which I have always thought to be safe and secure??

All Replies (3)

James
James
  • Top 25 Contributor
  • Moderator
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Firefox itself is a web browser and not a website nor a search engine.

The company Mozilla that makes the Firefox web browser has never had such random prizes, especially expensive ones in variations of this scam. The fake prizes have been for a Samsung S8 or S9, a $1000 gift card from say Amazon or a iPhone X.

Also if Mozilla did have prizes for something then it would likely involve a *.mozilla.org page and not some random weird name site that came up from a malvertising Ad.

This scam is to get personal information from those who fall for it like name, address, phone#, email and the fake very cheap $1 or $2 dollar shipping is to get the credit card or bank information.

Since it is a misuse of the name Firefox and or Firefox icon you can report it at https://www.mozilla.org/en-US/about/legal/fraud-report/

Mozilla has done surveys over the years by way of say https://qsurvey.mozilla.com which is surveygizmo.com however no prizes are given.

Modified by James

Discovery4
Discovery4 Question owner
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Thanks but the problem is persistent. Every time i am in Firefox this survey comes up. The following address appears and perhaps it will allow you to 'deal' with it?

http://prize0711.tthsrv92.live/3122821347/?u=gg4p605&o=5ffwrnh&f=1

I am not responding to it but it is a nuisance as it takes over my screen.

regards Peter

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Peter, does this appear in a web page as an overlay, sidebar, etc.? Or does it open as its own tab?

If it appears in a web page, it could be something pushed through an ad network or the site might be hacked.

If it appears in its own tab, it could be a pop-up from a website or an external page opened by malware on your computer.

Also could you make sure that Firefox's phishing and malware protection feature is enabled on your Firefox? When I test that URL, I immediately get a red block screen.

See: How does built-in Phishing and Malware Protection work?

Modified by jscher2000 - Support Volunteer