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Content not displayed within a specific Microsoft URL. Edge works!

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I tried to access this Microsoft URL https://www.microsoft.com/en-gb/software-download/windows10 . I get its header and footer areas but no content. I called Microsoft Help Chat and they asked me to use Edge, which worked. My build of Windows 10 Professional is the latest 1809 on a 32-bit machine. My Firefox is labelled Quantum Version 64.0. What should I do? i seem to remember having to "clear cache" somewhere but can't find it now. Thanks in advance for any input.

I tried to access this Microsoft URL https://www.microsoft.com/en-gb/software-download/windows10 . I get its header and footer areas but no content. I called Microsoft Help Chat and they asked me to use Edge, which worked. My build of Windows 10 Professional is the latest 1809 on a 32-bit machine. My Firefox is labelled Quantum Version 64.0. What should I do? i seem to remember having to "clear cache" somewhere but can't find it now. Thanks in advance for any input.

Chosen solution

Thanks for your detailed help. My problem was my "Adblocker for Firefox". I have filed your response for future reference.

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Additional System Details

Installed Plug-ins

LastPasss for Firefox Google Translatge for Firefox Adblocker for Firefox (That's all)

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

WestEnd
  • Top 10 Contributor
60 solutions 5243 answers

I click the link and got the page to load. Are you sure our not using adblockers or security software is content blocking.

I click the link and got the page to load. Are you sure our not using adblockers or security software is content blocking.
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jscher2000
  • Top 10 Contributor
8438 solutions 68871 answers

Helpful Reply

That page is very slow loading for me, but it does eventually load. Let me paste my canned spiel and you can use whatever looks useful to you:

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

That page is very slow loading for me, but it does eventually load. Let me paste my canned spiel and you can use whatever looks useful to you: If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Tracking Protection]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
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Chosen Solution

Thanks for your detailed help. My problem was my "Adblocker for Firefox". I have filed your response for future reference.

Thanks for your detailed help. My problem was my "Adblocker for Firefox". I have filed your response for future reference.
Was this helpful to you?
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