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Firefox crashes

Posted

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you

Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.8 (KHTML, like Gecko) Version/9.1.3 Safari/601.7.8

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

bp-0ac4c2cf-1f00-4dd1-b579-55d060190102 Signature: mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1515069 ASSIGNED --- Crash in mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob

bp-0ac4c2cf-1f00-4dd1-b579-55d060190102 '''Signature:''' mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS This is for Sumo's Related Bugs 1515069 ASSIGNED --- Crash in mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob

Question owner

Thank you but I don't understand the reply. Is there something I can try to fix the problem?

Thank you but I don't understand the reply. Is there something I can try to fix the problem?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?