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Attempting to start Firefox or the Profile Manager bears no positive results.

Posted

Upon attempting to start firefox.exe, the process appears in the task manager for about a second, and then closes. A reboot has been attempted, but to no avail. A relevant support article has been consulted prior to the making of this post. This has happened after successful updates from Firefox and Windows, and numerous forced shut-downs following shortly after due to power outages. Would gladly post pertinent diagnostic files such as .evtx files captured not long after the problem started occuring, along with a .wer error file relevant to the app crash.

I may be missing some details, but they will come to me later. Thank you for your time.

Edit: I have uploaded the error logs here. https://drive.google.com/open?id=1iOJR1WcwS7JWmpWBnnQwMGCJ3yd4khfQ

No one should have to use Google Chrome, we're almost in 2019, folks.

Upon attempting to start firefox.exe, the process appears in the task manager for about a second, and then closes. A reboot has been attempted, but to no avail. A relevant support article has been consulted prior to the making of this post. This has happened after successful updates from Firefox and Windows, and numerous forced shut-downs following shortly after due to power outages. Would gladly post pertinent diagnostic files such as .evtx files captured not long after the problem started occuring, along with a .wer error file relevant to the app crash. I may be missing some details, but they will come to me later. Thank you for your time. Edit: I have uploaded the error logs here. https://drive.google.com/open?id=1iOJR1WcwS7JWmpWBnnQwMGCJ3yd4khfQ No one should have to use Google Chrome, we're almost in 2019, folks.

Modified by Kendorito

Chosen solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Read this answer in context 1

Additional System Details

Installed Plug-ins

uBlock Origin, Tab Session Manager & a couple others that I can't remember at this time.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4117 solutions 57480 answers

Helpful Reply

Kendorito said

and numerous forced shut-downs following shortly after due to power outages.

First, let's make sure your system is okay.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


How to Scan & Fix Hard Drives with CHKDSK in Windows 10 {web link}

''Kendorito [[#question-1243977|said]]'' <blockquote> and numerous forced shut-downs following shortly after due to power outages. </blockquote> First, let's make sure your system is okay. Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 [https://www.tekrevue.com/tip/fix-hard-drives-chkdsk-windows-10/ How to Scan & Fix Hard Drives with CHKDSK in Windows 10] {web link}
FredMcD
  • Top 10 Contributor
4117 solutions 57480 answers

Chosen Solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Question owner

I was hoping that it wouldn't come to that, but a clean reinstall did the trick. Thank you, Fred.

I was hoping that it wouldn't come to that, but a clean reinstall did the trick. Thank you, Fred.
FredMcD
  • Top 10 Contributor
4117 solutions 57480 answers

Glad to help. Safe Surfing.

When a computer loses power without shutting down, files can be corrupted. It's best to re-install any program giving you problems.

Glad to help. Safe Surfing. When a computer loses power without shutting down, files can be corrupted. It's best to re-install any program giving you problems.