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Firefox will not connect to the internet after windows 10 feature update

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My 64 bit PC has just had a windows 10 feature update(dec 15 2018). While firefox will load and display what appears to be a normal screen showing my bookmark toolbar for example my default homepage is not shown. If I try to visit any website using the search bar or toolbar bookmarks nothing happens. Chrome is not affected at all and behaves as expected. The moving dot in the tab is black and just oscillates for ever. No error messages are displayed. Any help would be appreciated. I have on occasion disabled all plugins but this appears to make no difference.

My 64 bit PC has just had a windows 10 feature update(dec 15 2018). While firefox will load and display what appears to be a normal screen showing my bookmark toolbar for example my default homepage is not shown. If I try to visit any website using the search bar or toolbar bookmarks nothing happens. Chrome is not affected at all and behaves as expected. The moving dot in the tab is black and just oscillates for ever. No error messages are displayed. Any help would be appreciated. I have on occasion disabled all plugins but this appears to make no difference.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 64.0
Build ID: 20181206201918
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports (including 1 pending crash in the given time range) Firefox Features
------------------------------------------------------------------------------------------
Name: Firefox Monitor
Version: 2.8
ID: fxmonitor@mozilla.org
Name: Firefox Screenshots
Version: 35.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 3.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Name: Blur
Version: 7.8.2431
Enabled: true
ID: donottrackplus@abine.com
Name: DuckDuckGo Privacy Essentials
Version: 2018.10.24
Enabled: true
ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: Flagfox
Version: 6.1.9
Enabled: true
ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}
Name: Ghostery – Privacy Ad Blocker
Version: 8.2.6
Enabled: true
ID: firefox@ghostery.com
Name: HTTPS Everywhere
Version: 2018.10.31
Enabled: true
ID: https-everywhere@eff.org
Name: Mute sites by default
Version: 1.10
Enabled: true
ID: @mute-sites-by-default
Name: New Tab Override
Version: 14.1.0
Enabled: true
ID: newtaboverride@agenedia.com
Name: No Coin - Block miners on the web!
Version: 0.4.14
Enabled: true
ID: {5657c026-efc3-4860-b43b-16e4eaa8a9aa}
Name: No-Script Suite Lite
Version: 0.2.9
Enabled: true
ID: {86d73a1c-2ec5-4b7a-b249-60cec805dc99}
Name: Private Bookmarks
Version: 0.1.17.1a
Enabled: true
ID: private-bookmarks@rharel
Name: Video DownloadHelper
Version: 7.3.5
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Grammarly for Firefox
Version: 8.839.1965
Enabled: false
ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack
Name: Happy Right-Click
Version: 1.1.0
Enabled: false
ID: {dd10d63e-3096-4492-ab0e-5edcf4baf988}
Name: IObit Surfing Protection & Ads Removal
Version: 2.1.9
Enabled: false
ID: ascsurfingprotectionnew@iobit.com
Name: Third-party Request Blocker
Version: 1.0.48.1
Enabled: false
ID: {62cc563c-de41-4627-968f-5557946c76fc}
Name: uBlock Origin
Version: 1.17.4
Enabled: false
ID: uBlock0@raymondhill.net
Security Software
-----------------
Type: IObit Malware Fighter
Type:
Type: Windows Firewall
Graphics
--------
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b42e) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Subsys ID: 1425103c
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7796
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked by env: Has battery
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&1471baa9&0&0301
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Input Devices
Name: Group
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&1471baa9&0&0301
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1425&REV_1001\4&1471baa9&0&0001
Important Modified Preferences
------------------------------
accessibility.lastLoadDate: 1474689981
accessibility.loadedInLastSession: true
browser.cache.disk.capacity: 153600
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.cache.memory.capacity: 65536
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.autostart: true
browser.search.suggest.enabled: false
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20150806001005
browser.startup.homepage: https://duckduckgo.com/
browser.startup.homepage_override.buildID: 20181206201918
browser.startup.homepage_override.mstone: 64.0
browser.tabs.remote.autostart.2: true
browser.tabs.remote.disabled-for-a11y: true
browser.urlbar.autocomplete.enabled: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: DuckDuckGo
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.bookmark: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
browser.urlbar.suggest.searches: false
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.ipc.processCount.web: 4
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
dom.push.userAgentID: dbf294bd0479488eabe01ae479304039
extensions.checkCompatibility.41.0: false
extensions.checkCompatibility.42.0: false
extensions.checkCompatibility.nightly: false
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Places Database
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WestEnd 60 solutions 5387 answers

I don't think a Windows update would affect the Browser unless something was change on the ISP side. And if the Browser settings weren't change prior to this I would look at the O/S update.

I don't think a Windows update would affect the Browser unless something was change on the ISP side. And if the Browser settings weren't change prior to this I would look at the O/S update.

Modified by WestEnd

Chris Ilias
  • Moderator
357 solutions 1952 answers

Helpful Reply

Hi Terry, Could you try the solutions in the following article, and see if any of them help: Firefox can't load websites but other browsers can

Hi Terry, Could you try the solutions in the following article, and see if any of them help: [[Firefox can't load websites but other browsers can]]

Question owner

Hi Chris My problem with firefox seemed to occur after I had a recent windows 10 features update. It worked perfectly well before that. I have run a comprehensive malware check with no issues reported. I turned off my virus software and reloaded the browser again with no effect. I checked that windows firewall was allowing firefox as an application. I have disabled IPv6 and prefetching again to no effect. When firefox is initially loaded and only has a single tab visible when I enter about:config the browser behaves as if its trying to connect to the internet (the black dot oscillates in the tab header). By opening other tabs I eventually get about:config to actually appear. I do not use a proxy.

Hi Chris My problem with firefox seemed to occur after I had a recent windows 10 features update. It worked perfectly well before that. I have run a comprehensive malware check with no issues reported. I turned off my virus software and reloaded the browser again with no effect. I checked that windows firewall was allowing firefox as an application. I have disabled IPv6 and prefetching again to no effect. When firefox is initially loaded and only has a single tab visible when I enter about:config the browser behaves as if its trying to connect to the internet (the black dot oscillates in the tab header). By opening other tabs I eventually get about:config to actually appear. I do not use a proxy.
WestEnd 60 solutions 5387 answers

Did you reset your router or reboot the router? And does other Browser work without issue?

Did you reset your router or reboot the router? And does other Browser work without issue?

Question owner

Hi I have reset the router - to no avail. Other browsers work fine. I uninstalled firefox and reinstalled with a completely fresh version - no add ons etc. Still behaves the same way.

Hi I have reset the router - to no avail. Other browsers work fine. I uninstalled firefox and reinstalled with a completely fresh version - no add ons etc. Still behaves the same way.
Chris Ilias
  • Moderator
357 solutions 1952 answers

Hi Terry, Let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings

Hi Terry, Let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: [[Refresh Firefox - reset add-ons and settings]]

Question owner

Hi Chris No joy I'm afraid. A clean fresh firefox behaves exactly the same.

Hi Chris No joy I'm afraid. A clean fresh firefox behaves exactly the same.
WestEnd 60 solutions 5387 answers

Terrys72 said

Hi Chris No joy I'm afraid. A clean fresh firefox behaves exactly the same.

When you mean clean was that also deleting the Mozilla folder as well?

''Terrys72 [[#answer-1182259|said]]'' <blockquote> Hi Chris No joy I'm afraid. A clean fresh firefox behaves exactly the same. </blockquote> When you mean clean was that also deleting the Mozilla folder as well?

Question owner

Hi I uninstalled firefox using IObit uninstaller pro - I believe the mozilla folder was removed. I then downloaded a fresh copy and executed that.

Hi I uninstalled firefox using IObit uninstaller pro - I believe the mozilla folder was removed. I then downloaded a fresh copy and executed that.
Chris Ilias
  • Moderator
357 solutions 1952 answers

I've never heard of IObit uninstaller pro, so I choose to be skeptical of it. ☺️

Let's avoid using third-party applications.

  1. In the Windows app settings panel, uninstall Firefox.
  2. Reboot your PC.
  3. If it exists, delete the folder "C:\Program Files\Mozilla Firefox\"
  4. Install the latest version of Firefox using the instructions in the following article: How to download and install Firefox on Windows.
I've never heard of IObit uninstaller pro, so I choose to be skeptical of it. ☺️ Let's avoid using third-party applications. # In the Windows app settings panel, uninstall Firefox. # Reboot your PC. # If it exists, delete the folder "''C:\Program Files\Mozilla Firefox\''" # Install the latest version of Firefox using the instructions in the following article: [[How to download and install Firefox on Windows]].

Question owner

Hi Firefox is not listed as a windows app! The desktop shortcut reveals its location to be "C:\Users\Terry&Mo\AppData\Local\Mozilla Firefox\firefox.exe". Is this significant?

Hi Firefox is not listed as a windows app! The desktop shortcut reveals its location to be "C:\Users\Terry&Mo\AppData\Local\Mozilla Firefox\firefox.exe". Is this significant?

Question owner

Hi I have removed this version using firefox's uninstaller. I have reinstalled firefox as per instructions - now at the expected location. No change - cannot access the internet.

Hi I have removed this version using firefox's uninstaller. I have reinstalled firefox as per instructions - now at the expected location. No change - cannot access the internet.

Question owner

Hi Actually mozilla crashed. I sent the crash report as requested.

Hi Actually mozilla crashed. I sent the crash report as requested.
Chris Ilias
  • Moderator
357 solutions 1952 answers

Terrys72 said

Hi Firefox is not listed as a windows app! The desktop shortcut reveals its location to be "C:\Users\Terry&Mo\AppData\Local\Mozilla Firefox\firefox.exe". Is this significant?

That's definitely wrong! It should be in the in the Program Files folder. Are you sure your Windows account has permission to install Firefox?

''Terrys72 [[#answer-1182580|said]]'' <blockquote> Hi Firefox is not listed as a windows app! The desktop shortcut reveals its location to be "C:\Users\Terry&Mo\AppData\Local\Mozilla Firefox\firefox.exe". Is this significant? </blockquote> That's definitely wrong! It should be in the in the Program Files folder. Are you sure your Windows account has permission to install Firefox?

Question owner

Hi Please see my subsequent responses.

Hi Please see my subsequent responses.
Chris Ilias
  • Moderator
357 solutions 1952 answers

Does that mean the new installation has a desktop icon that is pointing to the proper location (in Program Files), and the problem still occurs?

There must some detail we're missing. As a test, instead of disabling your firewall and anti-virus, completely shut them down. If the problem goes away, then we'll look at the configuration to allow you to use them and Firefox together.

Does that mean the new installation has a desktop icon that is pointing to the proper location (in Program Files), and the problem still occurs? There must some detail we're missing. As a test, instead of disabling your firewall and anti-virus, completely shut them down. If the problem goes away, then we'll look at the configuration to allow you to use them and Firefox together.

Question owner

Hi Chris. I have turned off the firewall and my antivirus. The problem remains. Do you want me to uninstall my antivirus?

Hi Chris. I have turned off the firewall and my antivirus. The problem remains. Do you want me to uninstall my antivirus?

Question owner

Hi Chris Forgot to confirm that firefox is now in its expected location!

Hi Chris Forgot to confirm that firefox is now in its expected location!
Chris Ilias
  • Moderator
357 solutions 1952 answers

Would you mind sending us a video of what you're seeing? For instructions, visit https://www.howtogeek.com/183231/how-to-record-your-desktop-and-create-a-screencast-on-windows/

Would you mind sending us a video of what you're seeing? For instructions, visit https://www.howtogeek.com/183231/how-to-record-your-desktop-and-create-a-screencast-on-windows/

Question owner

Hi Chris Cannot use this software as I do not have the necessary hardware components. I have uploaded a screenshot if that helps.

Hi Chris Cannot use this software as I do not have the necessary hardware components. I have uploaded a screenshot if that helps.