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Since the latest Windows 10 update I can't load anything in the browser, the plug-in of my AntiVirus software (Kaspersky) no longer functions in Firefox, etc.

  • 3 replies
  • 2 have this problem
  • 17 views
  • Last reply by McCoy

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I can't even access the settings in the browser. There is no error message, nothing. It's just nothing happening. It's also not hanging, as it I can open and close the browser without any issues.

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I fixed it using Windows compatibility troubleshooting. It then managed to get it to work using Windows 8 compatibility settings.

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It is not a good idea to run Firefox in compatibility mode, because other software has a problem. You should take this up with Kaspersky since it is their responsibility to keep their software working with Firefox.

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Hello wolf-hraban,

I would like to suggest to remove the Kaspersky software - you would be best off with just your system's built-in default security program, and maybe let malwarebytes run a scan once a month. (and save yourself some money as well)

Also see :

http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html

And :

https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/