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Blank pages after update

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Hello, after doing a Firefox update my browser has stopped working. Right now it is only displaying blank pages and I can not even display the "Options" page. I have tried restarting in safe mode and doing a uninstall/reinstall and the problem is still present. The only page I have been able to pull up is the trouble shooting page (which the text version is attached).

Hello, after doing a Firefox update my browser has stopped working. Right now it is only displaying blank pages and I can not even display the "Options" page. I have tried restarting in safe mode and doing a uninstall/reinstall and the problem is still present. The only page I have been able to pull up is the trouble shooting page (which the text version is attached).

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36

More Information

Question owner

Application Basics


Name: Firefox Version: 64.0 Build ID: 20181206201918 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days


All Crash Reports Firefox Features


Name: Firefox Screenshots Version: 35.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 3.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Extensions


Security Software


Type: Windows Defender Antivirus

Type: Windows Defender Antivirus

Type: Windows Firewall

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - DirectWrite: true (10.0.17134.376) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2900 Driver Date: 11-26-2012 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 13321043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce 310M Vendor ID: 0x10de Device ID: 0x0a72 Driver Version: 21.21.13.4201 Driver Date: 11-14-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 13321043 RAM: 512 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blocked by env: Has battery OMTP: blocked by runtime: OMTP blocked by safe-mode



Media


Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Input Devices Name: Group Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001

Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.sessionstore.upgradeBackup.latestBuildID: 20181206201918 browser.startup.homepage_override.buildID: 20181206201918 browser.startup.homepage_override.mstone: 64.0 browser.urlbar.placeholderName: Google dom.forms.autocomplete.formautofill: true dom.push.userAgentID: 94bf2f03d2fb4d1c978f68b47fbaa166 extensions.lastAppVersion: 64.0 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1544790282 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20181206201918 media.gmp-manager.lastCheck: 1544790280 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1544790293 media.gmp-widevinecdm.version: 4.10.1196.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true places.history.expiration.transient_current_max_pages: 136771 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {35b00d37-8c5c-4200-b9ec-685cb61f7736} security.sandbox.plugin.tempDirSuffix: {0832b28e-be17-4628-b7be-b9e6a68cd47e} services.sync.engine.addresses.available: true signon.importedFromSqlite: true

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.20 Version in use: 4.20

NSS Expected minimum version: 3.40.1 Version in use: 3.40.1

NSSSMIME Expected minimum version: 3.40.1 Version in use: 3.40.1

NSSSSL Expected minimum version: 3.40.1 Version in use: 3.40.1

NSSUTIL Expected minimum version: 3.40.1 Version in use: 3.40.1

Sandbox


Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Application Basics ------------------ Name: Firefox Version: 64.0 Build ID: 20181206201918 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Firefox Features -------------------------------------- Name: Firefox Screenshots Version: 35.0.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Web Compat Version: 3.0.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Security Software ----------------- Type: Windows Defender Antivirus Type: Windows Defender Antivirus Type: Windows Firewall Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - DirectWrite: true (10.0.17134.376) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2900 Driver Date: 11-26-2012 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 13321043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce 310M Vendor ID: 0x10de Device ID: 0x0a72 Driver Version: 21.21.13.4201 Driver Date: 11-14-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 13321043 RAM: 512 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blocked by env: Has battery OMTP: blocked by runtime: OMTP blocked by safe-mode Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Input Devices Name: Group Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431383&REV_1000\4&1065368&0&0001 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.sessionstore.upgradeBackup.latestBuildID: 20181206201918 browser.startup.homepage_override.buildID: 20181206201918 browser.startup.homepage_override.mstone: 64.0 browser.urlbar.placeholderName: Google dom.forms.autocomplete.formautofill: true dom.push.userAgentID: 94bf2f03d2fb4d1c978f68b47fbaa166 extensions.lastAppVersion: 64.0 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1544790282 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20181206201918 media.gmp-manager.lastCheck: 1544790280 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1544790293 media.gmp-widevinecdm.version: 4.10.1196.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true places.history.expiration.transient_current_max_pages: 136771 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {35b00d37-8c5c-4200-b9ec-685cb61f7736} security.sandbox.plugin.tempDirSuffix: {0832b28e-be17-4628-b7be-b9e6a68cd47e} services.sync.engine.addresses.available: true signon.importedFromSqlite: true Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.20 Version in use: 4.20 NSS Expected minimum version: 3.40.1 Version in use: 3.40.1 NSSSMIME Expected minimum version: 3.40.1 Version in use: 3.40.1 NSSSSL Expected minimum version: 3.40.1 Version in use: 3.40.1 NSSUTIL Expected minimum version: 3.40.1 Version in use: 3.40.1 Sandbox ------- Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5 Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

Thanks Fred, I am using Windows 10 Firewall. I went and removed Firefox from the firewall list and readded c:/program files/mozilla firefox/firefox.exe. Still no luck so I uninstalled again, then pulled down version 63 and installed that. That version works ok, then Firefox installed version 64 and then it did not work again. So I uninstalled 64, installed 63 and turned off automatic update. Any thoughts?

Thanks Fred, I am using Windows 10 Firewall. I went and removed Firefox from the firewall list and readded c:/program files/mozilla firefox/firefox.exe. Still no luck so I uninstalled again, then pulled down version 63 and installed that. That version works ok, then Firefox installed version 64 and then it did not work again. So I uninstalled 64, installed 63 and turned off automatic update. Any thoughts?
FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

FredMcD said

  • Remove Firefox from your program's list of trusted or recognized programs
''FredMcD [[#answer-1181104|said]]'' <blockquote> * Remove Firefox from your program's list of trusted or recognized programs </blockquote>