Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

refresh deleted my bookmarks

  • 1 reply
  • 2 have this problem
  • 16 views
  • Last reply by Rok

more options

Hello,

My browser was stalling terribly before loading any new page. So I took the advice I found on you support site and refreshed my browser. Now all my bookmarks are deleted (plus you booted my homepage). Your troubleshooting suggestion never mentioned I'd lose my bookmarks. How can I get them back??

All Replies (1)

more options

Hi,

try to restore them from a backup following instructions in this article Restore bookmarks from backup or move them to another computer.

If your restore menu is empty try this: When you did the refresh, has a new folder on your desktop appear? It should be named "Old Firefox Data". Open the folder and find places.sqlite file and copy it to your Firefox Profile folder (to find where your Firefox Profle folder is follow this instructions: Firefox Profile )