X
Tap here to go to the mobile version of the site.

Support Forum

Mozilla with Google AND Youtube displays big white window till I remove Cookies in every other day

Posted

In every other day Mozilla with Google AND Youtube displays big white empty window , without any buttons in it which is there till I remove Cookies in about:preferences Cookies and Site Data Clear Data. Its quite annoying since it logs me out from all websites with logins. How do I prevent this? What is the cause of this? Thank you, Max

In every other day Mozilla with Google AND Youtube displays big white empty window , without any buttons in it which is there till I remove Cookies in about:preferences Cookies and Site Data Clear Data. Its quite annoying since it logs me out from all websites with logins. How do I prevent this? What is the cause of this? Thank you, Max

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

WestEnd
  • Top 25 Contributor
61 solutions 5303 answers

Helpful Reply

Screenshot of the error? No one is going to know what to look for if they don't know what your seeing beyond the description your making.

Screenshot of the error? No one is going to know what to look for if they don't know what your seeing beyond the description your making.

Question owner

I'm attaching the unwanted white box across both, Youtube and Google pages which was generated a minute ago. I was again forced to clear all cookies :-(

I'm attaching the unwanted white box across both, Youtube and Google pages which was generated a minute ago. I was again forced to clear all cookies :-(
jscher2000
  • Top 10 Contributor
8498 solutions 69429 answers

Hi max2, you could temporarily turn off ABP on those sites, reload, and see whether the overlay has advertising text in it? Sometimes the filters get the content but leave the overlay, which they can fix if people report it to them.

Also, if you only want to remove cookies for certain sites, use the "Manage Data" button instead of the "Clear Data" button (you can click the Site column heading to more easily find the Google and YouTube items).

Hi max2, you could temporarily turn off ABP on those sites, reload, and see whether the overlay has advertising text in it? Sometimes the filters get the content but leave the overlay, which they can fix if people report it to them. Also, if you only want to remove cookies for certain sites, use the "Manage Data" button instead of the "Clear Data" button (you can click the Site column heading to more easily find the Google and YouTube items).

Question owner

The manage data dialogue has, from time to time, NO SAVE Button on the r.h.s. bottom place. I have to delete all cookies instead. But sometimes it DOES HAVE IT. WHY?Please See enclosed jpg picture of my screen.

The manage data dialogue has, from time to time, NO SAVE Button on the r.h.s. bottom place. I have to delete all cookies instead. But sometimes it DOES HAVE IT. WHY?Please See enclosed jpg picture of my screen.

Question owner

And now, it IS THERE.

Max

And now, it IS THERE. Max
jscher2000
  • Top 10 Contributor
8498 solutions 69429 answers

Hi Max, on screens with a higher zoom level or lower resolution, the dialog sometimes is not properly shrunk to fit and the bottom row of buttons is cut off. If closing and re-opening the dialog doesn't help, try closing, then using the zoom out command (for example, hold down the Ctrl key and tap the - key once or twice) and then open it again.

Hi Max, on screens with a higher zoom level or lower resolution, the dialog sometimes is not properly shrunk to fit and the bottom row of buttons is cut off. If closing and re-opening the dialog doesn't help, try closing, then using the zoom out command (for example, hold down the Ctrl key and tap the - key once or twice) and then open it again.