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Upon updating and running the newest firefox, none of my search history is available or able to be generated new (for autofill, and simplicity of web navigation

  • 5 replies
  • 1 has this problem
  • 39 views
  • Last reply by Jared7

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There was a Firefox update. I installed it, but it couldn't boot with the old version running. I closed it, the update finished, and I had a beautiful new UI with all my saved websites (cookies) and passwords. Upon closing and re-opening the program, all the updates were gone, and I was prompted, again, to install the "latest" version of firefox. I jumped through all hoops again, assuming it was a hot-fix, and again the program was perfect until i restarted it. I rebooted my computer to no avail, the pattern maintained. I signed up to sync accounts on one update and proper firefox, and it worked... until i reopened the program. Ive checked permissions, and Firefox is allowed access as per necessidy with windows 10, and tried every permutation of install, reboot, and run that I could fathom, and am presently stumped. help? Jared

Chosen solution

Please go into your control panel, go to add / remove programs, and see if there are multiple versions of Firefox. Remove all but the latest (63.0.3)

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You are using a very old version of Firefox (47). The current version is 63.0.3. Please download that version from www.getfirefox.com and install it, then let us know if your data is still missing.

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Ok, so atm I'm running the latest update. I'm hoping this will show as i respond here, but i'll also try to take some screenshots. When I reopen Firefox in a min, the program will have regressed into that older version.

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Ok, I'm back, and again the program has regressed.

Hopefully this provides more context, and thank you in advance for the help. Jared

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Chosen Solution

Please go into your control panel, go to add / remove programs, and see if there are multiple versions of Firefox. Remove all but the latest (63.0.3)

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Don't know how I missed this, but this solved the issue for me. Thanks for your help! Jared