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Upon updating and running the newest firefox, none of my search history is available or able to be generated new (for autofill, and simplicity of web navigation

Posted

There was a Firefox update. I installed it, but it couldn't boot with the old version running. I closed it, the update finished, and I had a beautiful new UI with all my saved websites (cookies) and passwords. Upon closing and re-opening the program, all the updates were gone, and I was prompted, again, to install the "latest" version of firefox. I jumped through all hoops again, assuming it was a hot-fix, and again the program was perfect until i restarted it. I rebooted my computer to no avail, the pattern maintained. I signed up to sync accounts on one update and proper firefox, and it worked... until i reopened the program. Ive checked permissions, and Firefox is allowed access as per necessidy with windows 10, and tried every permutation of install, reboot, and run that I could fathom, and am presently stumped. help? Jared

There was a Firefox update. I installed it, but it couldn't boot with the old version running. I closed it, the update finished, and I had a beautiful new UI with all my saved websites (cookies) and passwords. Upon closing and re-opening the program, all the updates were gone, and I was prompted, again, to install the "latest" version of firefox. I jumped through all hoops again, assuming it was a hot-fix, and again the program was perfect until i restarted it. I rebooted my computer to no avail, the pattern maintained. I signed up to sync accounts on one update and proper firefox, and it worked... until i reopened the program. Ive checked permissions, and Firefox is allowed access as per necessidy with windows 10, and tried every permutation of install, reboot, and run that I could fathom, and am presently stumped. help? Jared

Chosen solution

Please go into your control panel, go to add / remove programs, and see if there are multiple versions of Firefox. Remove all but the latest (63.0.3)

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.131.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 31.0 r0
  • 5.1.50907.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1500 solutions 10410 answers

You are using a very old version of Firefox (47). The current version is 63.0.3. Please download that version from www.getfirefox.com and install it, then let us know if your data is still missing.

You are using a very old version of Firefox (47). The current version is 63.0.3. Please download that version from www.getfirefox.com and install it, then let us know if your data is still missing.
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Question owner

Ok, so atm I'm running the latest update. I'm hoping this will show as i respond here, but i'll also try to take some screenshots. When I reopen Firefox in a min, the program will have regressed into that older version.

Ok, so atm I'm running the latest update. I'm hoping this will show as i respond here, but i'll also try to take some screenshots. When I reopen Firefox in a min, the program will have regressed into that older version.
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Question owner

Ok, I'm back, and again the program has regressed.

Hopefully this provides more context, and thank you in advance for the help. Jared

Ok, I'm back, and again the program has regressed. Hopefully this provides more context, and thank you in advance for the help. Jared
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Tyler Downer
  • Top 25 Contributor
  • Moderator
1500 solutions 10410 answers

Chosen Solution

Please go into your control panel, go to add / remove programs, and see if there are multiple versions of Firefox. Remove all but the latest (63.0.3)

Please go into your control panel, go to add / remove programs, and see if there are multiple versions of Firefox. Remove all but the latest (63.0.3)
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Question owner

Don't know how I missed this, but this solved the issue for me. Thanks for your help! Jared

Don't know how I missed this, but this solved the issue for me. Thanks for your help! Jared
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