Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i opened an account at firefox i lost my saved pws, why?

  • 4 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

when i opened an account at Firefox i lost my saved pws, now i cant see any pw but Firefox account in the firefox optiond

All Replies (4)

more options

Did you check the option to save logins?

more options

i use the option save logins since 5 list was full of records.....

more options

What about the rest of your profile? settings, bookmarks . . .

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

more options

Are you using any password add-ons or programs?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?