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why does my screen keep turning white with a Firefox crash report showing as last open window?

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I've been using Firefox for as long as I can remember & up until now I have never had any problems, but lately I will be doing something on my phone & the whole screen just turns white & the only way to get out of it is to close & clear all windows. But when I go to clear my windows it always shows that the last window open it titled "Firefox crash report", I don't know what that means or if you can help but I thought I would try asking before I have to try resetting my phone to default rebooting. Please of you can help

I've been using Firefox for as long as I can remember & up until now I have never had any problems, but lately I will be doing something on my phone & the whole screen just turns white & the only way to get out of it is to close & clear all windows. But when I go to clear my windows it always shows that the last window open it titled "Firefox crash report", I don't know what that means or if you can help but I thought I would try asking before I have to try resetting my phone to default rebooting. Please of you can help

Additional System Details

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  • User Agent: Mozilla/5.0 (Android 7.1.1; Mobile; rv:63.0) Gecko/63.0 Firefox/63.0

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FredMcD
  • Top 10 Contributor
4220 solutions 58909 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support