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missing bookmarks

Posted

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop which had only a blank screen. My Office 365 was missing as was all of my Mozilla/Firefox files (folders and bookmarks) that have been in use for the past 10+ years were missing, no where to be found for re-installing. Mozilla & firefox are used for both personal and business, but primarily for business

My 2 Gmail addresses gave been reestablished as well as the saved emails in each. However the hundreds of folders and bookmarks are still missing, and efforts to down load them to restore them to my laptop have not been successful.

Even though MS created the problem with their latest Windows 10 update, they are unable or not allowed to work on 3rd party software or applications

I would greatly appreciate any information that would facilitate restoring these very important (to me) folders and bookmarks. Please send you tech support and /or advice on restoring these files to my email.

Tom R.

On Nov 14, my Lenovo laptop received a notice from Microsoft that it was updating Windows 10 and not to shut down the laptop. After an hour or so, I checked my laptop which had only a blank screen. My Office 365 was missing as was all of my Mozilla/Firefox files (folders and bookmarks) that have been in use for the past 10+ years were missing, no where to be found for re-installing. Mozilla & firefox are used for both personal and business, but primarily for business My 2 Gmail addresses gave been reestablished as well as the saved emails in each. However the hundreds of folders and bookmarks are still missing, and efforts to down load them to restore them to my laptop have not been successful. Even though MS created the problem with their latest Windows 10 update, they are unable or not allowed to work on 3rd party software or applications I would greatly appreciate any information that would facilitate restoring these very important (to me) folders and bookmarks. Please send you tech support and /or advice on restoring these files to my email. Tom R.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

If the files were deleted, try looking in your trash folder.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

If the files were deleted, try looking in your trash folder. Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Question owner

I have been unable to recover my bookmarks following the instruction provided. Thank you for your suggestions.

I think when the Windows 10 update failed, it deleted my bookmarks, my outlook address book, and "selectively" deleted business related files in both outlook email folders and Gmail my Firefox bookmarks (segregated by topic in folders). This also included 10 years of documents and links pertaining to over 10 years of Ancestry research.'

I have been unable to recover my bookmarks following the instruction provided. Thank you for your suggestions. I think when the Windows 10 update failed, it deleted my bookmarks, my outlook address book, and "selectively" deleted business related files in both outlook email folders and Gmail my Firefox bookmarks (segregated by topic in folders). This also included 10 years of documents and links pertaining to over 10 years of Ancestry research.'
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Are you sure the updater was from Microsoft, not malware? It should only have changed Microsoft programs. Nothing else.

Are you sure the updater was from Microsoft, not malware? It should only have changed Microsoft programs. Nothing else.