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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

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bp-d73654c1-55a5-4385-9add-41dfb0181120

Submitted multiple crash reports, latest one being above. Firefox crashes for no specific website/action, it just keep crashing frequently.

Please help

All Replies (5)

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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 10 OS Version 10.0.16299

bp-d73654c1-55a5-4385-9add-41dfb0181120 Signature: GetMBNoDefault

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

PGHook.dll = Avecto Privilege Guard by Avecto

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

ame_outlooksensor64.dll = Digital Guardian

ame_smtpsensor64.dll = Digital Guardian

OS_Plugin64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

This is for Sumo's Related Bugs 1318858 REOPENED --- e10s crash in dgapi.dll

Modified by FredMcD

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Totally remove Digital Guardian from your system. Is the problem gone?

If so, get the current full installer and re-install it.

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Digital Guardian is a mandatory software for my corporation, need an alternative solution

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Contact Digital Guardian and your IT.