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Firefox crashes

Posted

bp-d73654c1-55a5-4385-9add-41dfb0181120

Submitted multiple crash reports, latest one being above. Firefox crashes for no specific website/action, it just keep crashing frequently.

Please help

bp-d73654c1-55a5-4385-9add-41dfb0181120 Submitted multiple crash reports, latest one being above. Firefox crashes for no specific website/action, it just keep crashing frequently. Please help

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4306 solutions 60434 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 31.0.0.148 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4306 solutions 60434 answers

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 10 OS Version 10.0.16299

bp-d73654c1-55a5-4385-9add-41dfb0181120 Signature: GetMBNoDefault

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

PGHook.dll = Avecto Privilege Guard by Avecto

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

ame_outlooksensor64.dll = Digital Guardian

ame_smtpsensor64.dll = Digital Guardian

OS_Plugin64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

This is for Sumo's Related Bugs 1318858 REOPENED --- e10s crash in dgapi.dll

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 10 OS Version 10.0.16299 bp-d73654c1-55a5-4385-9add-41dfb0181120 Signature: GetMBNoDefault Crash Reason EXCEPTION_ACCESS_VIOLATION_READ PGHook.dll = Avecto Privilege Guard by Avecto dgapi64.dll = Digital Guardian = Verdasys, Inc COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo ame_outlooksensor64.dll = Digital Guardian ame_smtpsensor64.dll = Digital Guardian OS_Plugin64.dll = Digital Guardian AE_MailSensor_Plugin64.dll = Digital Guardian This is for Sumo's Related Bugs 1318858 REOPENED --- e10s crash in dgapi.dll

Modified by FredMcD

FredMcD
  • Top 10 Contributor
4306 solutions 60434 answers

Totally remove Digital Guardian from your system. Is the problem gone?

If so, get the current full installer and re-install it.

Totally remove Digital Guardian from your system. Is the problem gone? If so, get the current full installer and re-install it.

Question owner

Digital Guardian is a mandatory software for my corporation, need an alternative solution

Digital Guardian is a mandatory software for my corporation, need an alternative solution
FredMcD
  • Top 10 Contributor
4306 solutions 60434 answers

Contact Digital Guardian and your IT.

Contact Digital Guardian and your IT.