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How do I fix a logon to my University online site that produces an error screen in French and rejects the override with my correct password.

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Hi! I regularly login to my university online site, however, I started to get an error message (incorrectly) in French! that substitutes my login ID for my Password and most recently will not accept a manual override.

I know how strange this sounds. I have attached (1) a screen shot of the original screen where I enter correct ID and Password, and (2) the resulting error screen in French that substitutes my User ID for password.

I tried clearing cookies and cache in Firefox to no avail. This problem does not exist with Chrome.

Thank you so much for any assistance you can offer.

Hi! I regularly login to my university online site, however, I started to get an error message (incorrectly) in French! that substitutes my login ID for my Password and most recently will not accept a manual override. I know how strange this sounds. I have attached (1) a screen shot of the original screen where I enter correct ID and Password, and (2) the resulting error screen in French that substitutes my User ID for password. I tried clearing cookies and cache in Firefox to no avail. This problem does not exist with Chrome. Thank you so much for any assistance you can offer.
Attached screenshots

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FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.
jscher2000
  • Top 10 Contributor
8788 solutions 71867 answers

Hi LeahLa, since this form doesn't take random login information for testing, you might want to call the university's help desk to see whether this is a known issue.

Hi LeahLa, since this form doesn't take random login information for testing, you might want to call the university's help desk to see whether this is a known issue.