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I am unable to delete a bookmark that seems to be a cameleon.

Posted

I follow instructions but this tool bar entry cannot be deleted. Furthermore the page that it reaches keeps changing. I am at a loss, because there seems to be something fishy going on, as though there is an invading malware. More than that whenever I try to do something, it goes to facebook check that I am not robot page where I am supposed to answer which is a car, which is a street sign. etc. I am worried that I got invaded by some hacker's tool. I reloaded firefox couple of times but it keeps coming back.

I follow instructions but this tool bar entry cannot be deleted. Furthermore the page that it reaches keeps changing. I am at a loss, because there seems to be something fishy going on, as though there is an invading malware. More than that whenever I try to do something, it goes to facebook check that I am not robot page where I am supposed to answer which is a car, which is a street sign. etc. I am worried that I got invaded by some hacker's tool. I reloaded firefox couple of times but it keeps coming back.

Chosen solution

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

  • Help -> Troubleshooting Information -> Profile Directory:
    Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

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Additional System Details

Application

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.3/Darwin/en-US/

Extensions

  • Ghostery – Privacy Ad Blocker 8.2.4 (firefox@ghostery.com)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers:
  • adapterRAM:
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  • crashGuards: []
  • driverDate:
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
sadolino 0 solutions 41 answers

Did you reset the settings and cache of the mozilla firefox ?

Did you reset the settings and cache of the mozilla firefox ?

Question owner

I cleared the cache, but it did not go away.

I cleared the cache, but it did not go away.
cor-el
  • Top 10 Contributor
  • Moderator
17690 solutions 160042 answers

Chosen Solution

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

  • Help -> Troubleshooting Information -> Profile Directory:
    Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page<br>in case errors are reported close and restart Firefox and retry If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional
FredMcD
  • Top 10 Contributor
4308 solutions 60525 answers

Ru5tyCut3 said

there seems to be something fishy going on, as though there is an invading malware

Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

''Ru5tyCut3 [[#question-1241086|said]]'' <blockquote> there seems to be something fishy going on, as though there is an invading malware </blockquote> Let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
sadolino 0 solutions 41 answers

Is the problem still active ?

Is the problem still active ?

Question owner

Deleting a rogue cookies sqilte file and restoring old tool bar solved the problem, but I could not edit the toolbar content file.

Deleting a rogue cookies sqilte file and restoring old tool bar solved the problem, but I could not edit the toolbar content file.
cor-el
  • Top 10 Contributor
  • Moderator
17690 solutions 160042 answers

Note that a reCAPTCHA may work better (easier) if you are logged in to a Google account.

Note that a reCAPTCHA may work better (easier) if you are logged in to a Google account.

Question owner

I am not gmail user. Deleing rogue cookies file, reloading old toolbar in July solved a problem, so far. Crossing my fingers, because my phone still allows download of Firefox without asking me for password suggesting malware etc. I stopped syncing devices.

I am not gmail user. Deleing rogue cookies file, reloading old toolbar in July solved a problem, so far. Crossing my fingers, because my phone still allows download of Firefox without asking me for password suggesting malware etc. I stopped syncing devices.