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Firefox crashes

Posted

Hello friends,

My Firefox constantly indicates that it is not responding and slows the rest of my laptop down, including when I switch to the Chrome browser.

Farbar reposts only the my DNS cach has been flushed with no other problems.

Can anyone suggest a solution?

Here is my latest Firefox crash report:

Unsubmitted Crash Reports

<removed crash reports that haven't been submitted - c >

Hello friends, My Firefox constantly indicates that it is not responding and slows the rest of my laptop down, including when I switch to the Chrome browser. Farbar reposts only the my DNS cach has been flushed with no other problems. Can anyone suggest a solution? Here is my latest Firefox crash report: Unsubmitted Crash Reports ''<removed crash reports that haven't been submitted - c >'' <!-- Report ID Date Crashed 35b0d63a-135c-43e6-b357-37e401d82cc8 11/18/2018 10:11 PM cf57d8e6-7211-43e5-94db-49353590f6fa 11/18/2018 10:10 PM 48202595-664a-423b-835f-0492b4aa760b 11/18/2018 10:07 PM 4cca5249-47d0-4937-b216-8170afcc74ca 11/15/2018 8:33 AM 1ba7b82b-a539-426d-a8fe-db78fb380a16 11/15/2018 8:33 AM 5d5dca7b-6331-4528-9a3b-2349c77ade08 11/15/2018 8:33 AM e6bad2e8-bf5a-4af0-b581-483246ee8c8d 11/15/2018 8:27 AM 027f760e-90fe-4663-8953-eff1001d58e5 11/15/2018 8:24 AM e18f36dd-75d1-419e-b149-fb5584d48c70 11/13/2018 11:46 AM c079bdfc-6d41-4323-b534-b441ac871754 11/13/2018 9:50 AM d7343877-60f7-4728-b009-e38d631fbff3 11/12/2018 7:29 PM a08a45bf-607d-457b-8e4f-6170bcf1788c 11/12/2018 11:04 AM f54d59b7-eafb-4a12-8c1c-9921798fa0c3 11/1/2018 12:27 PM 2d92fea1-049a-422f-ba4e-5a4cccfc838e 10/30/2018 10:36 PM aa45052e-1507-4bf5-846b-cd8b59b46c25 10/30/2018 7:55 PM 4281cbec-5ba0-41c0-97b9-7158f98db9fe 10/25/2018 8:47 AM 4eb358bc-2a7d-414f-8ef7-b7f9c6602ba7 10/23/2018 7:36 PM b0f8772c-4ca1-4927-a739-650b5430dc7b 10/23/2018 7:36 PM aa864a8e-d75f-4716-ba20-11e9491820a7 10/19/2018 7:46 PM 27bed939-98f9-4a34-9cbe-a0f6cb2fdd23 10/19/2018 7:45 PM f14991a1-d89c-4db1-b2fc-f07b6a4887ae 10/13/2018 8:25 PM fa66bf57-3214-4d70-bbbf-fe509d6ee5d2 10/13/2018 8:25 PM 1ee93ffe-d610-4cf6-a978-22ec1aaad8ab 10/11/2018 9:58 PM c0491a5d-5423-40e9-a52d-08a1ad696470 10/10/2018 10:42 PM 78660fa1-276a-4007-8473-ffa6a039fcf8 10/10/2018 10:42 PM 5451768c-a1f9-40eb-b6b9-a2a083c77a83 10/6/2018 1:58 PM 0d104f76-7d84-453a-b86d-94365451ba6c 9/28/2018 11:14 PM bd720da2-30f9-4ca7-a58e-588707a5de27 9/28/2018 12:06 AM dfed188e-f67e-45e3-aa92-e462b30ff8e6 9/28/2018 12:06 AM f90dbb60-37db-4451-80d3-ba6542343eaa 9/25/2018 8:27 PM 309429ec-8857-40dc-a91a-7b416db6fa1e 9/25/2018 8:27 PM cea97e9b-0857-4e44-b9b3-ce3586bcd834 9/25/2018 1:57 PM 24b61f8a-072a-4d95-adcc-c0809db49e42 9/24/2018 5:31 PM c88ac20b-d118-49d7-8e6d-0670eeab9436 9/24/2018 5:31 PM a4810e56-76a8-4ece-a09a-c73017a4761f 9/21/2018 11:59 PM 9a900be3-5b36-45ae-bece-4ee101a80bbf 9/21/2018 11:59 PM 9afa8945-b06a-47af-b903-6a794aee1ea9 9/21/2018 11:59 PM 750e38d1-a22c-424c-b4e5-c0e844a901e2 9/21/2018 11:56 PM 0ec3c72d-0475-43d3-b3ee-a0b833a0c7c5 9/21/2018 1:05 PM 5dd69d5a-5e85-4054-8698-db75609c96e0 9/21/2018 1:05 PM cfaff26e-c39e-4f1d-bbb5-6492a3d981d4 9/20/2018 3:37 PM 7b03a9e8-357b-43eb-b1c0-7c829536b6a8 9/20/2018 3:32 PM d7607ff9-ea05-4203-814c-a39e4005f508 9/20/2018 2:22 PM 8574f4c1-f424-4768-9f68-b41c52818b33 9/20/2018 2:22 PM 78a4a29d-19e8-4531-b76b-005127469f5d 9/20/2018 1:43 PM 6b313c89-59aa-4147-9a5a-5de18403fa0e 9/20/2018 1:43 PM 4a4d350b-108b-4b3c-8de3-d827ee239377 9/18/2018 2:44 PM a8d4a712-4151-401d-bbe3-52d266749971 9/18/2018 2:44 PM 9f415db9-3bfe-41be-b719-cc8b330e6114 9/16/2018 3:25 PM 260ba7cf-26e6-4e21-a536-a15af19517fa 9/16/2018 3:25 PM 86cdafa9-8fea-464b-b771-1c6202a57290 9/16/2018 3:25 PM ed356dbd-ba5e-42d6-b005-f65106e2001e 9/15/2018 10:05 PM 0e47dd77-9224-48d5-a24e-68c8d8673f55 9/15/2018 3:49 PM 79b56355-b664-4e82-8a46-b50a74456eac 9/15/2018 3:49 PM 07b895d5-23ce-4db8-8e3c-48e77fff08c8 9/15/2018 3:38 PM 97996a8b-864a-4a02-b71d-e303aba6e395 9/14/2018 4:26 PM 9197a499-fe54-4bd4-9fea-cd97328e4a28 9/12/2018 3:27 PM 7b9158b3-5506-4a21-b1fb-20a4b679072a 9/12/2018 3:27 PM 5a361203-1b7f-4c81-8a4e-f83422b64016 9/10/2018 6:17 PM a6b6d8a1-c24b-4acd-97dd-b533967af6ca 9/9/2018 11:54 PM 7a2f4378-983f-4f28-a530-983b14841478 9/9/2018 11:54 PM dbddea77-46e3-4b3a-bd09-282a91831a54 9/9/2018 11:54 PM 1d06aac0-821f-4e76-a5fb-e4aa398d499b 9/9/2018 11:54 PM 29a151ba-0789-4160-816d-ee4ce953ef68 9/9/2018 10:09 PM e4917167-2d67-4fde-80f8-5fd7090f09b9 9/9/2018 12:04 AM 5ffa2d21-3af6-489f-a808-0a8f1594e2b5 9/8/2018 8:21 PM a6f0f719-e3c3-4bfb-bb77-f9381ac0d84a 9/8/2018 6:06 PM dfdfc43a-7971-40bb-b34c-0ef4ede51144 9/8/2018 12:28 AM 269a3b01-6f20-4e88-9386-06acf4b2c0da 9/8/2018 12:28 AM 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Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

There have been times when a user with issues used Safe Mode, then restarted normally, and found the issue was gone.


It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

There have been times when a user with issues used Safe Mode, then restarted normally, and found the issue was gone. -------------- It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Question owner

Hello Fred,

Kind appreciations for your analysis and suggestions after my attempt in Safe Mode.

Although I did have another crash today, I have disabled the hardware aceleration as you have suggested; will wait to see the results and then get back to you with a report.

Many thanks once again.

Hello Fred, Kind appreciations for your analysis and suggestions after my attempt in Safe Mode. Although I did have another crash today, I have disabled the hardware aceleration as you have suggested; will wait to see the results and then get back to you with a report. Many thanks once again.

Question owner

Hello Fred

My Firefox issue remains suspended despite each measure taken following your kind advice.

I just received a crash report from a small grey box that appeared suddenly saying: "We're Sorry

Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

Here are the full details of this crash report:

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2211 AdapterDeviceID: 0x791f AdapterDriverVersion: 8.561.0.0 AdapterSubsysID: 02061028 AdapterVendorID: 0x1002 Add-ons: %7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.4.2,nortonsafesearch_ul_2%40symantec.com:3.1.0.20,nortonsafeweb%40symantec.com:3.3.1.4,%40windscribeff:2.4.1,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}","state":{"state":"Startup: Run manifest: asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2211,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2211","resource://gre/modules/AsyncShutdown.jsm:observe:541"]},{"name":"Extension shutdown: nortonsafeweb@symantec.com","state":{"state":"Startup: Run manifest: asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2211,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2211","resource://gre/modules/AsyncShutdown.jsm:observe:541"]}]} AvailablePageFile: 2869010432 AvailablePhysicalMemory: 835616768 AvailableVirtualMemory: 8794353946624 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 47644672 BreakpadReserveSize: 83886080 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1544185718 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1542417851 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+1 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2211) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 4214526 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1544185243 SystemMemoryUsePercentage: 72 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":8388608,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":104,"stepping":2,"l2cacheKB":256,"l3cacheKB":null,"speedMHz":798,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG HM121HI","revision":"LZ100-11"},"binary":{"model":"SAMSUNG HM121HI","revision":"LZ100-11"},"system":{"model":"SAMSUNG 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Hello Fred My Firefox issue remains suspended despite each measure taken following your kind advice. I just received a crash report from a small grey box that appeared suddenly saying: "We're Sorry Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." Here are the full details of this crash report: AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2211 AdapterDeviceID: 0x791f AdapterDriverVersion: 8.561.0.0 AdapterSubsysID: 02061028 AdapterVendorID: 0x1002 Add-ons: %7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.4.2,nortonsafesearch_ul_2%40symantec.com:3.1.0.20,nortonsafeweb%40symantec.com:3.3.1.4,%40windscribeff:2.4.1,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}","state":{"state":"Startup: Run manifest: asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2211,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2211","resource://gre/modules/AsyncShutdown.jsm:observe:541"]},{"name":"Extension shutdown: nortonsafeweb@symantec.com","state":{"state":"Startup: Run manifest: asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2211,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2211","resource://gre/modules/AsyncShutdown.jsm:observe:541"]}]} AvailablePageFile: 2869010432 AvailablePhysicalMemory: 835616768 AvailableVirtualMemory: 8794353946624 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 47644672 BreakpadReserveSize: 83886080 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1544185718 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1542417851 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+1 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2211) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 4214526 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1544185243 SystemMemoryUsePercentage: 72 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2942,"virtualMaxMB":8388608,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":15,"model":104,"stepping":2,"l2cacheKB":256,"l3cacheKB":null,"speedMHz":798,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG HM121HI","revision":"LZ100-11"},"binary":{"model":"SAMSUNG HM121HI","revision":"LZ100-11"},"system":{"model":"SAMSUNG 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FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support