bp-3187ac56-97a9-4d38-855c-a77530181115 bp-76bb0026-b09e-49fa-9b5d-01f440181115 bp-28ede6a7-5249-4d15-bda7-941a30181115 bp-2b03988d-1add-477d-b6ff-ba2340181115
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36
Hi sz_girl, sorry to hear about the crashes and thank you for the report IDs.
I can't tell what is causing these startup crashes, and it seems to be a very new problem, without other user reports on file on the crash stats server.
If you have not already, please try shutting down and restarting Windows to see whether that helps.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement? If you have crashes in Firefox's Safe Mode, please share the new report IDs.
The crashes are about garbage collection (GC; memory cleanup).
- Firefox 63.0.1 Crash Report [@ js::gc::GCRuntime::shouldPreserveJITCode ]
Maybe also do a malware scan.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
- Microsoft Safety Scanner:
- Windows Defender:
- Spybot Search & Destroy:
- Kasperky Free Security Scan:
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller: