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Firefox crashes

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Crash ID: bp-976bf333-b5fc-4fc5-a639-6a1bb0181111

Please help with downloading firefox.

Crash ID: bp-976bf333-b5fc-4fc5-a639-6a1bb0181111 Please help with downloading firefox.

Chosen solution

Hi vignan,

This crash is caused by the having the Facebook uploader plugin installed on your computer (see this thread for more information). That plugin is no longer used by Facebook, so you should be able to delete it without any issues. Could you try removing the plugin and see if that works?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36

More Information

user1929 72 solutions 290 answers

Chosen Solution

Hi vignan,

This crash is caused by the having the Facebook uploader plugin installed on your computer (see this thread for more information). That plugin is no longer used by Facebook, so you should be able to delete it without any issues. Could you try removing the plugin and see if that works?

Hi vignan, This crash is caused by the having the Facebook uploader plugin installed on your computer (see [https://support.mozilla.org/en-US/questions/1238157 this thread] for more information). That plugin is no longer used by Facebook, so you should be able to delete it without any issues. Could you try removing the plugin and see if that works?

Question owner

It worked! Thanks so much.

It worked! Thanks so much.