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NHL.com videos have problems with audio looping on latest Firefox.

Posted

When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on video below and refreshing the page a couple of times:

https://www.nhl.com/video/granlunds-second-goal-of-game/t-299971394/c-62777603

When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on video below and refreshing the page a couple of times: https://www.nhl.com/video/granlunds-second-goal-of-game/t-299971394/c-62777603

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4186 solutions 58437 answers

Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.122

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 31.0.0.122 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

FredMcD said

Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Sorry, but NHL.com and most other websites in 2018 don't render videos with Flash Player anymore, so this didn't really help to solve the problem with audio looping. Have a look yourself at some NHL.com videos and see if you can reproduce it, because I can, on every PC.

''FredMcD [[#answer-1171585|said]]'' <blockquote> '''Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac </blockquote> Sorry, but NHL.com and most other websites in 2018 don't render videos with Flash Player anymore, so this didn't really help to solve the problem with audio looping. Have a look yourself at some NHL.com videos and see if you can reproduce it, because I can, on every PC.
FredMcD
  • Top 10 Contributor
4186 solutions 58437 answers

stonec said

. . . Flash Player . . . . this didn't really help . . . .

FredMcD said

Security Issue: Update your Flash Player or remove it

I played several clips and had no problem. Note for others: The player does not identify itself.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

''stonec [[#answer-1173095|said]]'' <blockquote> . . . Flash Player . . . . this didn't really help . . . . </blockquote> ''FredMcD [[#answer-1171585|said]]'' <blockquote> '''Security Issue:''' Update your Flash Player or remove it </blockquote> I played several clips and had no problem. '''Note for others:''' The player does not identify itself. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?