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Mozilla crashing can't get on internet

Posted

Error messages : Crash I can access explorer to internet

But not mozilla never had this happen before . Do not know how to fix it because I can't get online to get to the menu bar thru Firefox.

 Don't know if a add on did it or update? 

Or perhaps something I may have done on accident.

Submitted reports say Bp-3b1f2b09-b76f-4c66-949f-a194a081 Bp-3f2295e8-7103-4c24-be08-85d92018

Several websites suggest trying to run safe mode but I can't get on internet to do this.

I even installed a new version of mozzila & it will not work either . What can I do so I don't loose all my passwords? History ?

Error messages : Crash I can access explorer to internet But not mozilla never had this happen before . Do not know how to fix it because I can't get online to get to the menu bar thru Firefox. Don't know if a add on did it or update? Or perhaps something I may have done on accident. Submitted reports say Bp-3b1f2b09-b76f-4c66-949f-a194a081 Bp-3f2295e8-7103-4c24-be08-85d92018 Several websites suggest trying to run safe mode but I can't get on internet to do this. I even installed a new version of mozzila & it will not work either . What can I do so I don't loose all my passwords? History ?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 7.0; LG-TP260 Build/NRD90U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Mobile Safari/537.36

More Information

jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi Wargames2, this problem is on Windows? Your question is under Android but a moderator can move it.

The crash report IDs unfortunately do not have the correct format -- the last part seems to be missing several digits. Does Firefox run long enough for you to click the ID and load the report on the crash stats server and then paste the full URL of the report into a reply?

Here's how to test in Firefox's Safe Mode:

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi Wargames2, this problem is on Windows? Your question is under Android but a moderator can move it. The crash report IDs unfortunately do not have the correct format -- the last part seems to be missing several digits. Does Firefox run long enough for you to click the ID and load the report on the crash stats server and then paste the full URL of the report into a reply? Here's how to test in Firefox's Safe Mode: ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
kbrosnan
  • Moderator
581 solutions 3841 answers
https://crash-stats.mozilla.com/report/index/3f2295e8-7103-4c24-be08-85d920181108 is a valid crash report.
philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23361 answers

hi, similar as in https://support.mozilla.org/en-US/questions/1238391 it appears to be a problem related to the old amd cpu on the affected system.

a workaround might be to switch to the 32-bit version of firefox: https://www.mozilla.org/firefox/all/

hi, similar as in https://support.mozilla.org/en-US/questions/1238391 it appears to be a problem related to the old amd cpu on the affected system. a workaround might be to switch to the 32-bit version of firefox: https://www.mozilla.org/firefox/all/

Question owner

I tried in safe mode I tried reboot I don't know what eles to do I guess I'm going to loose all my bookmarks and passwords and uninstall it Try downloading it again but I don't think its going to help because I already have a back up newer version on my computer that some how links to the mozilla that keeps crashing now. It crashes too. I have too much work I can't keep putting off And I'm frustrated because I don't know how to read the report. I've gone on so mAny sites trying to fix it Its just not working If there is anything eles you can think of please let me know thank you

I tried in safe mode I tried reboot I don't know what eles to do I guess I'm going to loose all my bookmarks and passwords and uninstall it Try downloading it again but I don't think its going to help because I already have a back up newer version on my computer that some how links to the mozilla that keeps crashing now. It crashes too. I have too much work I can't keep putting off And I'm frustrated because I don't know how to read the report. I've gone on so mAny sites trying to fix it Its just not working If there is anything eles you can think of please let me know thank you
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi Wargames2, you can do a reinstall nondestructively:

(1) Back up the profile folder "just in case"

Back up and restore information in Firefox profiles

(2) Use this procedure:

Clean Reinstall

This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

It only takes a few minutes.

(A) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/

Select the 32-bit installer for Windows instead of the 64-bit installer.

(B) Exit out of Firefox (if applicable).

If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.

(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox64

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox64

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement?

Hi Wargames2, you can do a reinstall nondestructively: (1) Back up the profile folder "just in case" [[Back up and restore information in Firefox profiles]] (2) Use this procedure: '''Clean Reinstall''' This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data. It only takes a few minutes. (A) Download a fresh installer for Firefox to a convenient location: https://www.mozilla.org/firefox/all/ Select the 32-bit installer for Windows instead of the 64-bit installer. (B) Exit out of Firefox (if applicable). ''If you use '''Microsoft Office''', please change your default browser to Internet Explorer temporarily before the next step.'' (C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both): C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox64 C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox64 (D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings. Any improvement?