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I can no longer view my profile

Posted

I have been troubleshooting profile related problems for a number of weeks, trying to see all my posts and replies. However I was able to see a display like the first image when I went to "troubleshooting information", then "open profile" Now when I do that I just see a bunch of files & folders in windows explorer like the second image. I have uninstalled and reinstalled firefox but that hasn't fixed the problem.

I have been troubleshooting profile related problems for a number of weeks, trying to see all my posts and replies. However I was able to see a display like the first image when I went to "troubleshooting information", then "open profile" Now when I do that I just see a bunch of files & folders in windows explorer like the second image. I have uninstalled and reinstalled firefox but that hasn't fixed the problem.
Attached screenshots

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

Oh... two very different screenshots there.

The first one is your Mozilla Support profile. You should be able to access that using the bar along the top of the support page where you see your username (hover over or click that).

The second one is your Firefox profile folder which contains your valuable Firefox data, such as bookmarks, saved logins, preferences, etc.

Oh... two very different screenshots there. The first one is your Mozilla Support profile. You should be able to access that using the bar along the top of the support page where you see your username (hover over or click that). The second one is your Firefox profile ''folder'' which contains your valuable Firefox data, such as bookmarks, saved logins, preferences, etc.