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can't change passwords - keep getting error messages - 'incorrect passwords' over and over again

Posted

can't change my passwords, keep getting error message 'incorrect password' over and over again forever. Kindly resolve this issue amicably. Thank you.

can't change my passwords, keep getting error message 'incorrect password' over and over again forever. Kindly resolve this issue amicably. Thank you.
FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

Please explain the problem in detail. What happens? What is the exact error messages?

Mozilla is divided into several separate support/service areas. Each uses their own username and password logins.

What are you trying to access?

Please explain the problem in detail. What happens? What is the exact error messages? Mozilla is divided into several separate support/service areas. Each uses their own username and password logins. What are you trying to access?

Question owner

Everything went wrong on my computer. I think someone has hacked my pc. The scroll bar on my Linkedin publishing platform, got stuck and cannot work so I can't publish anything. Then when I tried to changed my yahoo. password, I get the message 'incorrect password even though I did everything correctly and when I clcked on it adamantly, it messaged me 'please try again in 15 minutes time and then in 5 minutes time and then in a few seconds time and the whole episode would start all over again and again it seemed forever. And when I tried to change my forgotten Amazon password it kept on asking me to verify my identity with my account number which indicated fraud and foul play at work Please help. I am also trying to lodge a police report. But the culprits could be Americans and not locals. I am a Singaporean. Can you please help me?

Everything went wrong on my computer. I think someone has hacked my pc. The scroll bar on my Linkedin publishing platform, got stuck and cannot work so I can't publish anything. Then when I tried to changed my yahoo. password, I get the message 'incorrect password even though I did everything correctly and when I clcked on it adamantly, it messaged me 'please try again in 15 minutes time and then in 5 minutes time and then in a few seconds time and the whole episode would start all over again and again it seemed forever. And when I tried to change my forgotten Amazon password it kept on asking me to verify my identity with my account number which indicated fraud and foul play at work Please help. I am also trying to lodge a police report. But the culprits could be Americans and not locals. I am a Singaporean. Can you please help me?
FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

intelligentzia said

I think someone has hacked my pc.

Let's check and make sure your system is clean first.

Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

''intelligentzia [[#answer-1170370|said]]'' <blockquote> I think someone has hacked my pc. </blockquote> Let's check and make sure your system is clean first. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.