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Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box.

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Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began after latest update to 0.1. Restarting Firefox with all add-ons disabled makes no difference. I can still access the website with Internet Explorer. I have tried all the solutions I could find on the support pages, but nothing seems to work. Firefox has no problems with any other websites.

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began after latest update to 0.1. Restarting Firefox with all add-ons disabled makes no difference. I can still access the website with Internet Explorer. I have tried all the solutions I could find on the support pages, but nothing seems to work. Firefox has no problems with any other websites.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 63.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.1/WINNT/en-US/

Extensions

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  • Flash and Video Download 3.2.1 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com)
  • Adobe Acrobat 18.0.2 (web2pdfextension.17@acrobat.adobe.com) (Inactive)
  • UnMHT 8.3.2 ({f759ca51-3a91-4dd1-ae78-9db5eee9ebf0}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2: NVIDIA GeForce 840M
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  • adapterDeviceID2: 0x1341
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  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 381c17aa
  • adapterSubsysID2: 381c17aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
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  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 10-16-2017
  • driverDate2: 10-14-2015
  • driverVersion: 20.19.15.4835
  • driverVersion2: 10.18.13.5435
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  • numAcceleratedWindowsMessage: [u'']
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  • offMainThreadPaintWorkerCount: 3
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

Thank you for the advice. Clearing the cookies and cache made no difference. (I always delete cookies and cache on shutdown.) Starting in Safe Mode made no difference. I have always have had hardware acceleration turned off. I double-checked, and it is still disabled. In short, none of the suggestions made any difference. What next?

Thank you for the advice. Clearing the cookies and cache made no difference. (I always delete cookies and cache on shutdown.) Starting in Safe Mode made no difference. I have always have had hardware acceleration turned off. I double-checked, and it is still disabled. In short, none of the suggestions made any difference. What next?
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

When I load the site (first time, no cache, no cookies), there is an overlay with a dark background (screenshot attached). If I click dark background, the overlay + background clear. So probably that isn't the problem on yours?

When I load the site (first time, no cache, no cookies), there is an overlay with a dark background (screenshot attached). If I click dark background, the overlay + background clear. So probably that isn't the problem on yours?

Question owner

Only the dark background (a grey transparent background) appears. The overlay ("Bank with your brain" shown in your screenshot) is missing. I cannot click on anything underneath the grey to make it go away. The entire window is inaccessible. BTW: I just tried going to the same website with my laptop computer instead. It has Windows10 with Firefox Quantum 63.0 (64-bit) --- i.e., not the update to 63.0.1 --- and it worked fine. On my main computer the problem began only after updating to 63.0.1 I do not know what to do.

Only the dark background (a grey transparent background) appears. The overlay ("Bank with your brain" shown in your screenshot) is missing. I cannot click on anything underneath the grey to make it go away. The entire window is inaccessible. BTW: I just tried going to the same website with my laptop computer instead. It has Windows10 with Firefox Quantum 63.0 (64-bit) --- i.e., not the update to 63.0.1 --- and it worked fine. On my main computer the problem began only after updating to 63.0.1 I do not know what to do.
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Does this page display and, if so, can you run the browser test using the link to the right of Password:

https://ib.ucu.org/tob/live/usp-core/app/login/consumer

Does this page display and, if so, can you run the browser test using the link to the right of Password: https://ib.ucu.org/tob/live/usp-core/app/login/consumer

Question owner

Thank you for the useful link. I am able to access it and I was able to run the browser test. The results are in the screen image. It shows that my browser is incompatible because it blocks popups and disallows cookies. In response, I went to options and tried to add "https://www.ucu.org/" as an exception (allowed website) for pop ups and for cookies. I enter the address, click the "allow" button and then click the "save changes" button. After I close and restart Firefox, however, the website no longer appears in the exception list. It is empty. I do not want to allow all pop ups in all websites or all cookies in all websites. I do not understand why I cannot simply allow exceptions just for this website. What am I doing wrong?

Thank you for the useful link. I am able to access it and I was able to run the browser test. The results are in the screen image. It shows that my browser is incompatible because it blocks popups and disallows cookies. In response, I went to options and tried to add "https://www.ucu.org/" as an exception (allowed website) for pop ups and for cookies. I enter the address, click the "allow" button and then click the "save changes" button. After I close and restart Firefox, however, the website no longer appears in the exception list. It is empty. I do not want to allow all pop ups in all websites or all cookies in all websites. I do not understand why I cannot simply allow exceptions just for this website. What am I doing wrong?

Question owner

Here is the image in reduced size.

Here is the image in reduced size.

Question owner

Thank you again for your help. Actually I can log-in via the page you provided. Once logged in all of the features of the website work fine. I will simply use your link instead of the main home page to access the website. It is a work-a-round, but it does the trick.

Thank you again for your help. Actually I can log-in via the page you provided. Once logged in all of the features of the website work fine. I will simply use your link instead of the main home page to access the website. It is a work-a-round, but it does the trick.
jscher2000
  • Top 10 Contributor
8696 solutions 71081 answers

Helpful Reply

I'm not sure what the site is doing to test for cookie support. Do you have particularly severe cookie settings? There's a general article on how to check those: Websites say cookies are blocked - Unblock them.

I got the same message about popup windows.

If your exceptions are not saved between Firefox sessions, one possible reason is if Firefox is set to clear history when it closes, and in the Settings dialog for that feature, "Site Preferences" are selected to be cleared.

You can check that here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security

Then on the right side, in the History section, what setting(s) do you have?

I'm not sure what the site is doing to test for cookie support. Do you have particularly severe cookie settings? There's a general article on how to check those: [[Websites say cookies are blocked - Unblock them]]. I got the same message about popup windows. If your exceptions are not saved between Firefox sessions, one possible reason is if Firefox is set to clear history when it closes, and in the Settings dialog for that feature, "Site Preferences" are selected to be cleared. You can check that here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click '''Privacy & Security''' Then on the right side, in the '''History''' section, what setting(s) do you have?

Question owner

Thanks again for all your time and help. I do have Firefox set to automatically clear site settings, cookies, and history at the end of each session. In the past this setting never caused any problems. In any case, since you have now shown me another log-in page, I am just going to leave things alone for now. You have been very helpful. I am done. Thanks again.

Thanks again for all your time and help. I do have Firefox set to automatically clear site settings, cookies, and history at the end of each session. In the past this setting never caused any problems. In any case, since you have now shown me another log-in page, I am just going to leave things alone for now. You have been very helpful. I am done. Thanks again.
FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Give this a try;

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

Give this a try; Type '''about:preferences#privacy'''<enter> in the address bar. The button next to '''History, ''' select '''Use Custom Settings. ''' Turn on '''Remember My Browsing And Download History''' At the bottom of the page, turn on '''Clear History When Firefox Closes. ''' At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and '''Form And Search History''' leaving the others off.