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Firefox crashes

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Crash reports - not to mention the reports I send automatically @ each crash. 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM

Crash reports - not to mention the reports I send automatically @ each crash. 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi kinkade14, sorry to hear about your crashes. The ones you submitted are the only ones support volunteers can view, and we need the report IDs from your Firefox to find them. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page (or, if necessary, from disk), and then post some of the recent ones here.

Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

Hi kinkade14, sorry to hear about your crashes. The ones you submitted are the only ones support volunteers can view, and we need the report IDs from your Firefox to find them. Please check the support article "[[Firefox crashes - asking for support]]" for steps to get those crash report IDs from the about:crashes page (or, if necessary, from disk), and then post some of the recent ones here. Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any less crashy?

Question owner

ok to clarify - the problem I have is speed slows way down and the tab (s) crash.

Have done all updates to drives etc. run all spyware virus stuff.

A refreash helped. Runs just great in safe mode. no crashes and speed great. played around with it and reneabled add ons and a tad slower etc. But there seems to be some correlation between having my eamil tab ope and any other tab. Thats when it really slows or crashes.

ok to clarify - the problem I have is speed slows way down and the tab (s) crash. Have done all updates to drives etc. run all spyware virus stuff. A refreash helped. Runs just great in safe mode. no crashes and speed great. played around with it and reneabled add ons and a tad slower etc. But there seems to be some correlation between having my eamil tab ope and any other tab. Thats when it really slows or crashes.
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Does email slow down everything in regular mode but not in Safe Mode? Or does email slow down everything in both modes?

Does email slow down everything in regular mode but not in Safe Mode? Or does email slow down everything in both modes?

Question owner

I would say orignally it was in regular mode, not safe mode. Hard to tell now things seems to be working properly for the time being.

I would say orignally it was in regular mode, not safe mode. Hard to tell now things seems to be working properly for the time being.

Question owner

nope still crashes but not as often after ff refreash. does this while yahoo tab open. in normal mode

nope still crashes but not as often after ff refreash. does this while yahoo tab open. in normal mode
FredMcD
  • Top 10 Contributor
4229 solutions 59022 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

45bf412b-72a1-4321-9ffd-a204853df55b 10/31/2018 3:15 PM 862bc6ad-50b7-49f5-883e-932f41385496 10/31/2018 1:12 PM d92d488e-f65d-449c-aecd-56241c6f077e 10/31/2018 11:05 AM ed200a95-0ba1-44b2-af5d-21c46633e9b9 10/31/2018 10:48 AM 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM e82c4273-75da-48ec-a071-a212761688f9 10/31/2018 6:22 AM

45bf412b-72a1-4321-9ffd-a204853df55b 10/31/2018 3:15 PM 862bc6ad-50b7-49f5-883e-932f41385496 10/31/2018 1:12 PM d92d488e-f65d-449c-aecd-56241c6f077e 10/31/2018 11:05 AM ed200a95-0ba1-44b2-af5d-21c46633e9b9 10/31/2018 10:48 AM 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM e82c4273-75da-48ec-a071-a212761688f9 10/31/2018 6:22 AM
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi kinkade14, are you sure these were all submitted? The first report ID is not recognized by the server.

Hi kinkade14, are you sure these were all submitted? The first report ID is not recognized by the server.
FredMcD
  • Top 10 Contributor
4229 solutions 59022 answers

FredMcD said

Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
''FredMcD [[#answer-1168768|said]]'' <blockquote> '''Note: ''' If any reports do not have '''BP-''' in front of<br> the numbers/letters, click it to submit them. </blockquote>

Question owner

I have about 200 crash reports unsubmitted from 12/2017 to current none have bP in fron of them.

All BP reports state submitted

I have about 200 crash reports unsubmitted from 12/2017 to current none have bP in fron of them. All BP reports state submitted
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Exactly, please share submitted report IDs -- if they weren't submitted yet, they are only on your computer, not the crash stats server.

Exactly, please share submitted report IDs -- if they weren't submitted yet, they are only on your computer, not the crash stats server.

Question owner

4bc12689-b0a9-490c-a7d4-0c0ae1776f7a 11/1/2018 7:16 AM 1bef6a54-038f-404b-8745-5802f08cd449 10/31/2018 7:11 PM 862bc6ad-50b7-49f5-883e-932f41385496 10/31/2018 1:12 PM d92d488e-f65d-449c-aecd-56241c6f077e 10/31/2018 11:05 AM ed200a95-0ba1-44b2-af5d-21c46633e9b9 10/31/2018 10:48 AM 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM e82c4273-75da-48ec-a071-a212761688f9 10/31/2018 6:22 AM 12c7d501-070e-42a6-98bd-6a124c75cf16 10/30/2018 4:23 PM 9701e950-a356-41fc-965a-086948c1f808 10/30/2018 4:13 PM c738374d-e4ee-42ae-8006-3119e2ef1466 10/30/2018 4:10 PM 987f2d71-3efa-4720-9b0e-305dec1ea064 10/30/2018 7:44 AM 41b55d2e-322a-4ee1-bad2-bbb6998b7eb4 10/30/2018 7:19 AM 8df9ab70-ad7e-40b0-84c9-7d3f25d83f8d 10/30/2018 7:15 AM 9be8be81-892e-4a29-b7d4-2c92f924ee17 10/30/2018 7:06 AM d75c8eff-3b07-43a3-90b9-f8aa9bb035f8 10/30/2018 7:00 AM 247e97d0-6480-4812-9157-627cc665e793 10/30/2018 6:58 AM fba707d0-4ba3-45e9-b442-01330c5fd7dc 10/30/2018 6:53 AM 83b3d600-3fb4-420f-8217-367d004962df 10/30/2018 6:26 AM 65e95d23-a08a-4293-bf25-e191552dbe2f 10/30/2018 6:19 AM 713976d6-2729-4cd1-a1c7-e1202251fc94 10/30/2018 6:15 AM 54022af8-9943-4834-80d8-534e44c2c185 10/30/2018 6:13 AM f8da94fc-31c5-4858-b7b5-718379349a54 10/29/2018 6:07 PM c2c8f019-8ced-40c1-ad6e-4c802742d494 10/29/2018 6:03 PM 1259913c-119e-4bc9-9af6-257a83d2ccb7 10/29/2018 5:49 PM b5a7ac5f-7f50-4c2e-97e4-4a1d60d223e5 10/29/2018 5:28 PM d9d31e06-7cee-4d69-ad05-97840ac5c54c 10/29/2018 5:23 PM 46cffc90-9620-4ade-a292-1ab90c08d307 10/29/2018 4:50 PM 31eb3e3a-716c-406e-9494-38f0147dd9cf 10/29/2018 4:30 PM 4625e248-3bf4-4476-9a1c-8a20eac9661e 10/29/2018 4:29 PM 29f94a71-bfa5-40f3-bb77-10ec06a48b83 10/29/2018 4:18 PM 80b69c4c-6ebd-40ba-abeb-6bfb75766116 10/29/2018 4:03 PM f67b9016-3125-41eb-928b-d98990e47d45 10/29/2018 3:54 PM d8cb0534-ba51-446a-9ef0-85ffb3448af1 10/29/2018 3:45 PM 91ba6bf6-571f-4eb6-8e9a-25b6c477c672 10/29/2018 3:43 PM bb8c8023-1f7e-4acc-a7c2-7dc7804358f0 10/29/2018 8:23 AM b6c6e4a2-e21b-465f-a1a7-d6478c2ec582 10/29/2018 8:11 AM 07fc3af8-3bbb-4606-b17c-ad9658b90a0f 10/29/2018 8:11 AM 0294a647-be67-44ac-bad2-48f7efe0cab8 10/28/2018 4:51 PM db4523df-b841-406a-ac5b-3669ff28ea6c 10/28/2018 4:42 PM 2c2a5b46-d4b0-4477-af98-d3466630d304 10/28/2018 4:34 PM 57ba53f0-9fc7-43f7-b30c-08acd31462fd 10/28/2018 4:18 PM db850435-954e-475c-84af-9def95204eb2 10/28/2018 4:13 PM c28af31d-fe5f-4401-9121-68e15f80a78f 10/28/2018 3:33 PM d37bfea1-be22-4d28-9584-00bd9992d3f1 10/28/2018 1:52 PM cab0f59d-b994-44af-9890-65e06ea4c79a 10/28/2018 1:49 PM 7effb8cc-a379-411f-b913-d505e3222e4e 10/28/2018 1:34 PM 7a0845f8-5c32-4cde-817b-9de9e0e27560 10/28/2018 1:21 PM fd973469-2fba-42bb-a983-24e17f223fc7 10/28/2018 9:19 AM 5d132a83-adda-46cd-bd13-9c29a484b1b9 10/28/2018 9:09 AM 843f8bf5-f752-4802-97e7-b41ee35f1f94 10/28/2018 9:03 AM f056a45f-470e-4dcb-9803-a3eea47d7d5c 10/28/2018 8:58 AM 1c8ae123-fe0d-4cfc-9adc-9917f6ecb9ba 10/28/2018 8:55 AM 5ff27e32-ee48-48a1-8808-e1b2ac8a5433 10/28/2018 8:19 AM 814b76f3-d04b-45c3-9bf3-1cc3a9acbca0 10/28/2018 8:07 AM bcfe3236-85c2-480d-acba-21bcacd7aa70 10/28/2018 8:01 AM bc4a3067-d0ba-424e-a460-495ada223878 10/28/2018 7:53 AM c1c84140-4f1b-456f-8313-ac63433c5c8b 10/28/2018 7:33 AM 9297c53f-50ad-4dee-a106-c544b5cf2da6 10/28/2018 7:13 AM

4bc12689-b0a9-490c-a7d4-0c0ae1776f7a 11/1/2018 7:16 AM 1bef6a54-038f-404b-8745-5802f08cd449 10/31/2018 7:11 PM 862bc6ad-50b7-49f5-883e-932f41385496 10/31/2018 1:12 PM d92d488e-f65d-449c-aecd-56241c6f077e 10/31/2018 11:05 AM ed200a95-0ba1-44b2-af5d-21c46633e9b9 10/31/2018 10:48 AM 235b1db4-8223-4260-98c2-64286cd0c36a 10/31/2018 8:16 AM 55154420-314e-46a1-8711-a01dbf1cdbf8 10/31/2018 8:09 AM 4516f093-d12c-402a-8d36-440776aad4a9 10/31/2018 8:04 AM 5d6d05b6-e63b-4f5b-949f-7e1f4e0f8e97 10/31/2018 7:58 AM 07694223-b566-4a16-a914-5726319c619c 10/31/2018 7:46 AM 257e9de9-829c-4c58-86c2-bbbf0ddb0ad3 10/31/2018 7:41 AM 6d11280e-f629-4d8f-bcff-df219636fcb3 10/31/2018 7:35 AM ad869a4c-433b-469f-9057-88a16066590c 10/31/2018 7:32 AM 1203a0f8-9539-48fe-b938-ec16b72fbf7d 10/31/2018 7:08 AM acc918df-c4b9-4f41-9bd6-ffddf9b4eff8 10/31/2018 7:00 AM 14cc702e-955c-40f6-aa0e-09ae7f06149b 10/31/2018 6:46 AM 0a84121d-49ea-4375-8273-8b77da966113 10/31/2018 6:39 AM 11fd182c-117a-46a1-9485-ea070bceffb7 10/31/2018 6:29 AM e82c4273-75da-48ec-a071-a212761688f9 10/31/2018 6:22 AM 12c7d501-070e-42a6-98bd-6a124c75cf16 10/30/2018 4:23 PM 9701e950-a356-41fc-965a-086948c1f808 10/30/2018 4:13 PM c738374d-e4ee-42ae-8006-3119e2ef1466 10/30/2018 4:10 PM 987f2d71-3efa-4720-9b0e-305dec1ea064 10/30/2018 7:44 AM 41b55d2e-322a-4ee1-bad2-bbb6998b7eb4 10/30/2018 7:19 AM 8df9ab70-ad7e-40b0-84c9-7d3f25d83f8d 10/30/2018 7:15 AM 9be8be81-892e-4a29-b7d4-2c92f924ee17 10/30/2018 7:06 AM d75c8eff-3b07-43a3-90b9-f8aa9bb035f8 10/30/2018 7:00 AM 247e97d0-6480-4812-9157-627cc665e793 10/30/2018 6:58 AM fba707d0-4ba3-45e9-b442-01330c5fd7dc 10/30/2018 6:53 AM 83b3d600-3fb4-420f-8217-367d004962df 10/30/2018 6:26 AM 65e95d23-a08a-4293-bf25-e191552dbe2f 10/30/2018 6:19 AM 713976d6-2729-4cd1-a1c7-e1202251fc94 10/30/2018 6:15 AM 54022af8-9943-4834-80d8-534e44c2c185 10/30/2018 6:13 AM f8da94fc-31c5-4858-b7b5-718379349a54 10/29/2018 6:07 PM c2c8f019-8ced-40c1-ad6e-4c802742d494 10/29/2018 6:03 PM 1259913c-119e-4bc9-9af6-257a83d2ccb7 10/29/2018 5:49 PM b5a7ac5f-7f50-4c2e-97e4-4a1d60d223e5 10/29/2018 5:28 PM d9d31e06-7cee-4d69-ad05-97840ac5c54c 10/29/2018 5:23 PM 46cffc90-9620-4ade-a292-1ab90c08d307 10/29/2018 4:50 PM 31eb3e3a-716c-406e-9494-38f0147dd9cf 10/29/2018 4:30 PM 4625e248-3bf4-4476-9a1c-8a20eac9661e 10/29/2018 4:29 PM 29f94a71-bfa5-40f3-bb77-10ec06a48b83 10/29/2018 4:18 PM 80b69c4c-6ebd-40ba-abeb-6bfb75766116 10/29/2018 4:03 PM f67b9016-3125-41eb-928b-d98990e47d45 10/29/2018 3:54 PM d8cb0534-ba51-446a-9ef0-85ffb3448af1 10/29/2018 3:45 PM 91ba6bf6-571f-4eb6-8e9a-25b6c477c672 10/29/2018 3:43 PM bb8c8023-1f7e-4acc-a7c2-7dc7804358f0 10/29/2018 8:23 AM b6c6e4a2-e21b-465f-a1a7-d6478c2ec582 10/29/2018 8:11 AM 07fc3af8-3bbb-4606-b17c-ad9658b90a0f 10/29/2018 8:11 AM 0294a647-be67-44ac-bad2-48f7efe0cab8 10/28/2018 4:51 PM db4523df-b841-406a-ac5b-3669ff28ea6c 10/28/2018 4:42 PM 2c2a5b46-d4b0-4477-af98-d3466630d304 10/28/2018 4:34 PM 57ba53f0-9fc7-43f7-b30c-08acd31462fd 10/28/2018 4:18 PM db850435-954e-475c-84af-9def95204eb2 10/28/2018 4:13 PM c28af31d-fe5f-4401-9121-68e15f80a78f 10/28/2018 3:33 PM d37bfea1-be22-4d28-9584-00bd9992d3f1 10/28/2018 1:52 PM cab0f59d-b994-44af-9890-65e06ea4c79a 10/28/2018 1:49 PM 7effb8cc-a379-411f-b913-d505e3222e4e 10/28/2018 1:34 PM 7a0845f8-5c32-4cde-817b-9de9e0e27560 10/28/2018 1:21 PM fd973469-2fba-42bb-a983-24e17f223fc7 10/28/2018 9:19 AM 5d132a83-adda-46cd-bd13-9c29a484b1b9 10/28/2018 9:09 AM 843f8bf5-f752-4802-97e7-b41ee35f1f94 10/28/2018 9:03 AM f056a45f-470e-4dcb-9803-a3eea47d7d5c 10/28/2018 8:58 AM 1c8ae123-fe0d-4cfc-9adc-9917f6ecb9ba 10/28/2018 8:55 AM 5ff27e32-ee48-48a1-8808-e1b2ac8a5433 10/28/2018 8:19 AM 814b76f3-d04b-45c3-9bf3-1cc3a9acbca0 10/28/2018 8:07 AM bcfe3236-85c2-480d-acba-21bcacd7aa70 10/28/2018 8:01 AM bc4a3067-d0ba-424e-a460-495ada223878 10/28/2018 7:53 AM c1c84140-4f1b-456f-8313-ac63433c5c8b 10/28/2018 7:33 AM 9297c53f-50ad-4dee-a106-c544b5cf2da6 10/28/2018 7:13 AM

Question owner

In addition i have this other report:

Firefox 57.0.4 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: add92ddb-2295-4e35-bcce-4da090181101 Signature: IPCError-browser | ShutDownKill

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature IPCError-browser | ShutDownKill More Reports Search UUID add92ddb-2295-4e35-bcce-4da090181101 Date Processed 2018-11-01 20:04:36 Uptime 2,205 seconds (36 minutes and 45 seconds) Install Age 1,307,341 seconds since version was first installed (2 weeks, 1 day and 3 hours) Install Time 2018-01-05 15:31:00 Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 | 2 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

82G33/G31 Express Integrated Graphics Controller (0x29c2)

Startup Crash

False

Process Type content (web) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x76db6bb4 EMCheckCompatibility

True

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 02381028, AdapterDriverVersion: 8.15.10.1930 D2D1.1? D2D1.1- DWrite? DWrite+ WR? WR- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ WebGL-

Processor Notes processor_ip-172-31-0-241_us-west-2_compute_internal_8; Processor2015; non-integer value of "SecondsSinceLastCrash"; Signature replaced with an IPC Channel Error, was: "ZwAllocateVirtualMemory" Crashing Thread (0) Frame Module Signature Source 0 ntdll.dll KiFastSystemCallRet 1 ntdll.dll ZwAllocateVirtualMemory 2 kernelbase.dll VirtualAllocEx 3 kernelbase.dll VirtualAlloc 4 mozglue.dll chunk_alloc_mmap_slow memory/build/mozjemalloc.cpp:1855 5 mozglue.dll chunk_alloc memory/build/mozjemalloc.cpp:2077 6 mozglue.dll huge_palloc memory/build/mozjemalloc.cpp:4197 7 mozglue.dll je_malloc memory/build/malloc_decls.h:39 8 xul.dll PLDHashTable::ChangeTable(int) xpcom/ds/PLDHashTable.cpp:472 9 xul.dll PLDHashTable::Add(void const*, mozilla::fallible_t const&) xpcom/ds/PLDHashTable.cpp:573 10 xul.dll CCGraphBuilder::NoteJSChild(JS::GCCellPtr const&) xpcom/base/nsCycleCollector.cpp:2462 11 xul.dll TraversalTracer::onChild(JS::GCCellPtr const&) xpcom/base/CycleCollectedJSRuntime.cpp:424 12 xul.dll JS::CallbackTracer::onObjectEdge(JSObject**) js/public/TracingAPI.h:145 13 xul.dll DoCallback<JSObject*>(JS::CallbackTracer*, JSObject**, char const*) js/src/gc/Tracer.cpp:50 14 xul.dll js::TraceRange<JSObject*>(JSTracer*, unsigned int, js::WriteBarrieredBase<JSObject*>*, char const*) js/src/gc/Marking.cpp:544 15 xul.dll JSScript::traceChildren(JSTracer*) js/src/jsscript.cpp:4002 16 xul.dll JS::DispatchTraceKindTyped<TraceChildrenFunctor, JSTracer*&, void*&>(TraceChildrenFunctor, JS::TraceKind, JSTracer*&, void*&) js/public/TraceKind.h:196 17 xul.dll mozilla::CycleCollectedJSRuntime::NoteGCThingJSChildren(JS::GCCellPtr, nsCycleCollectionTraversalCallback&) xpcom/base/CycleCollectedJSRuntime.cpp:653 18 xul.dll CCGraphBuilder::BuildGraph(js::SliceBudget&) xpcom/base/nsCycleCollector.cpp:2314 19 xul.dll nsCycleCollector::MarkRoots(js::SliceBudget&) xpcom/base/nsCycleCollector.cpp:2932 20 xul.dll nsCycleCollector::Collect(ccType, js::SliceBudget&, nsICycleCollectorListener*, bool) xpcom/base/nsCycleCollector.cpp:3734 21 xul.dll nsCycleCollector_collectSlice(js::SliceBudget&, bool) xpcom/base/nsCycleCollector.cpp:4314 22 xul.dll nsJSContext::RunCycleCollectorSlice(mozilla::TimeStamp) dom/base/nsJSEnvironment.cpp:1537 23 xul.dll ICCRunnerFired dom/base/nsJSEnvironment.cpp:1596 24 xul.dll std::_Func_impl<bool (*)(mozilla::timestamp),="" 25="" 26="" 27="" 28="" 29="" 30="" 31="" 32="" 33="" 34="" 35="" 36="" 37="" 38="" 39="" 40="" 41="" 42="" 43="" 44="" 45="" 46="" 47="" 48="" <="" __rtluserthreadstart="" __scrt_common_main_seh="" _rtluserthreadstart="" base="" basethreadinitthunk="" bool*)="" bool,="" bootstrap.cpp:65="" char**="" chromium="" const)="" const*)="" const,="" content_process_main(mozilla::bootstrap*,="" contentproc="" crt="" dd="" exe_common.inl:253="" f:="" firefox.exe="" functional:212="" glue="" idletaskrunner.cpp:62="" idletaskrunner.cpp:84="" include="" int,="" ipc="" kernel32.dll="" message_loop.cc:299="" message_loop.cc:319="" messageloop::run()="" messageloop::runhandler()="" messagepump.cpp:269="" messagepump.cpp:301="" messagepump.cpp:97="" mozilla::bootstrapimpl::xre_initchildprocess(int,="" mozilla::idletaskrunner::run()="" mozilla::ipc::messagepump::run(base::messagepump::delegate*)="" mozilla::ipc::messagepumpforchildprocess::run(base::messagepump::delegate*)="" mozilla::schedulergroup::runnable::run()="" mozilla::timedout="" mozilla::timestamp&gt;::_do_call(mozilla::timestamp&&)="" nsappshell.cpp:230="" nsappshell::run()="" nsbaseappshell.cpp:158="" nsbaseappshell::run()="" nsembedfunctions.cpp:705="" nsembedfunctions.cpp:880="" nsthread.cpp:1039="" nsthread::processnextevent(bool,="" nstimerevent::run()="" nstimerimpl.cpp:512="" nstimerimpl::fire(int)="" nswindowswmain.cpp:115="" ntdll.dll="" p="" plugin-container.cpp:63="" schedulergroup.cpp:396="" src="" startup="" std::allocator&lt;int&gt;,="" threads="" timerthread.cpp:286="" toolkit="" vc="" vcstartup="" vctools="" vs2015u3="" widget="" windows="" wmain="" xpcom="" xre="" xre_initchildprocess(int,="" xre_runappshell()="" xrechilddata="" xul.dll=""></bool>

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In addition i have this other report: Firefox 57.0.4 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: add92ddb-2295-4e35-bcce-4da090181101 Signature: IPCError-browser | ShutDownKill Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations Signature IPCError-browser | ShutDownKill More Reports Search UUID add92ddb-2295-4e35-bcce-4da090181101 Date Processed 2018-11-01 20:04:36 Uptime 2,205 seconds (36 minutes and 45 seconds) Install Age 1,307,341 seconds since version was first installed (2 weeks, 1 day and 3 hours) Install Time 2018-01-05 15:31:00 Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 | 2 Adapter Vendor ID Intel Corporation (0x8086) Adapter Device ID 82G33/G31 Express Integrated Graphics Controller (0x29c2) Startup Crash False Process Type content (web) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x76db6bb4 EMCheckCompatibility True App Notes FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 02381028, AdapterDriverVersion: 8.15.10.1930 D2D1.1? D2D1.1- DWrite? DWrite+ WR? WR- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ WebGL- Processor Notes processor_ip-172-31-0-241_us-west-2_compute_internal_8; Processor2015; non-integer value of "SecondsSinceLastCrash"; Signature replaced with an IPC Channel Error, was: "ZwAllocateVirtualMemory" Crashing Thread (0) Frame Module Signature Source 0 ntdll.dll KiFastSystemCallRet 1 ntdll.dll ZwAllocateVirtualMemory 2 kernelbase.dll VirtualAllocEx 3 kernelbase.dll VirtualAlloc 4 mozglue.dll chunk_alloc_mmap_slow memory/build/mozjemalloc.cpp:1855 5 mozglue.dll chunk_alloc memory/build/mozjemalloc.cpp:2077 6 mozglue.dll huge_palloc memory/build/mozjemalloc.cpp:4197 7 mozglue.dll je_malloc memory/build/malloc_decls.h:39 8 xul.dll PLDHashTable::ChangeTable(int) xpcom/ds/PLDHashTable.cpp:472 9 xul.dll PLDHashTable::Add(void const*, mozilla::fallible_t const&) xpcom/ds/PLDHashTable.cpp:573 10 xul.dll CCGraphBuilder::NoteJSChild(JS::GCCellPtr const&) xpcom/base/nsCycleCollector.cpp:2462 11 xul.dll TraversalTracer::onChild(JS::GCCellPtr const&) xpcom/base/CycleCollectedJSRuntime.cpp:424 12 xul.dll JS::CallbackTracer::onObjectEdge(JSObject**) js/public/TracingAPI.h:145 13 xul.dll DoCallback<JSObject*>(JS::CallbackTracer*, JSObject**, char const*) js/src/gc/Tracer.cpp:50 14 xul.dll js::TraceRange<JSObject*>(JSTracer*, unsigned int, js::WriteBarrieredBase<JSObject*>*, char const*) js/src/gc/Marking.cpp:544 15 xul.dll JSScript::traceChildren(JSTracer*) js/src/jsscript.cpp:4002 16 xul.dll JS::DispatchTraceKindTyped<TraceChildrenFunctor, JSTracer*&, void*&>(TraceChildrenFunctor, JS::TraceKind, JSTracer*&, void*&) js/public/TraceKind.h:196 17 xul.dll mozilla::CycleCollectedJSRuntime::NoteGCThingJSChildren(JS::GCCellPtr, nsCycleCollectionTraversalCallback&) xpcom/base/CycleCollectedJSRuntime.cpp:653 18 xul.dll CCGraphBuilder::BuildGraph(js::SliceBudget&) xpcom/base/nsCycleCollector.cpp:2314 19 xul.dll nsCycleCollector::MarkRoots(js::SliceBudget&) xpcom/base/nsCycleCollector.cpp:2932 20 xul.dll nsCycleCollector::Collect(ccType, js::SliceBudget&, nsICycleCollectorListener*, bool) xpcom/base/nsCycleCollector.cpp:3734 21 xul.dll nsCycleCollector_collectSlice(js::SliceBudget&, bool) xpcom/base/nsCycleCollector.cpp:4314 22 xul.dll nsJSContext::RunCycleCollectorSlice(mozilla::TimeStamp) dom/base/nsJSEnvironment.cpp:1537 23 xul.dll ICCRunnerFired dom/base/nsJSEnvironment.cpp:1596 24 xul.dll std::_Func_impl<bool (*)(mozilla::TimeStamp), std::allocator<int>, bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2015u3/VC/include/functional:212 25 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 26 xul.dll mozilla::TimedOut xpcom/threads/IdleTaskRunner.cpp:84 27 xul.dll nsTimerImpl::Fire(int) xpcom/threads/nsTimerImpl.cpp:512 28 xul.dll nsTimerEvent::Run() xpcom/threads/TimerThread.cpp:286 29 xul.dll mozilla::SchedulerGroup::Runnable::Run() xpcom/threads/SchedulerGroup.cpp:396 30 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1039 31 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 32 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 33 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 34 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 35 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:158 36 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:230 37 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:880 38 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 39 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 40 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 41 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:705 42 xul.dll mozilla::BootstrapImpl::XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/Bootstrap.cpp:65 43 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 44 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:115 45 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:253 46 kernel32.dll BaseThreadInitThunk 47 ntdll.dll __RtlUserThreadStart 48 ntdll.dll _RtlUserThreadStart Show other threads
FredMcD
  • Top 10 Contributor
4229 solutions 59022 answers

You are NOT following our instructions.

Show us the crash numbers with bp- in front of them.

You are NOT following our instructions. Show us the crash numbers with bp- in front of them.
FredMcD
  • Top 10 Contributor
4229 solutions 59022 answers

bp-add92ddb-2295-4e35-bcce-4da090181101 Signature: IPCError-browser | ShutDownKill

Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 7 OS Version 6.1.7601 Service Pack 1

CrashTime Sat, 20 Jan 2018 18:40:01 GMT

This report is too old to be useful.

bp-add92ddb-2295-4e35-bcce-4da090181101 Signature: IPCError-browser | ShutDownKill Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 7 OS Version 6.1.7601 Service Pack 1 CrashTime Sat, 20 Jan 2018 18:40:01 GMT '''This report is too old to be useful.'''

Question owner

sorry let"s try these:

bp-add92ddb-2295-4e35-bcce-4da090181101 11/1/2018 1:04 PM bp-0041b17f-c0f5-4faf-b950-4ed3a0181101 10/31/2018 5:40 PM bp-91818aa6-a21d-44dd-969c-1ba840181031 10/31/2018 10:19 AM bp-e15b46fb-4cd1-454b-9168-735780181031 10/31/2018 6:44 AM bp-b780b306-00c5-4b0e-bef9-a2f3e0181028 10/28/2018 1:55 PM bp-8ceb58fa-2864-4eef-ac53-42fdb0181028 10/28/2018 7:58 AM bp-70bf7071-129a-44cf-98f5-e42fa0181028 10/28/2018 7:52 AM bp-25ff2b09-7a0e-43e3-9cfb-d9abe0181028 10/28/2018 7:44 AM bp-9b095b00-133b-4d5e-ac8d-de92d0181013 10/13/2018 10:47 AM bp-b27093c7-3c8b-4354-9891-1db920181013 10/13/2018 10:10 AM bp-3ea04924-5739-4a78-871e-380ae0181009 10/9/2018 7:49 AM bp-e7d41233-5c7b-4606-8f55-04ce50181006 10/6/2018 3:32 PM

sorry let"s try these: bp-add92ddb-2295-4e35-bcce-4da090181101 11/1/2018 1:04 PM bp-0041b17f-c0f5-4faf-b950-4ed3a0181101 10/31/2018 5:40 PM bp-91818aa6-a21d-44dd-969c-1ba840181031 10/31/2018 10:19 AM bp-e15b46fb-4cd1-454b-9168-735780181031 10/31/2018 6:44 AM bp-b780b306-00c5-4b0e-bef9-a2f3e0181028 10/28/2018 1:55 PM bp-8ceb58fa-2864-4eef-ac53-42fdb0181028 10/28/2018 7:58 AM bp-70bf7071-129a-44cf-98f5-e42fa0181028 10/28/2018 7:52 AM bp-25ff2b09-7a0e-43e3-9cfb-d9abe0181028 10/28/2018 7:44 AM bp-9b095b00-133b-4d5e-ac8d-de92d0181013 10/13/2018 10:47 AM bp-b27093c7-3c8b-4354-9891-1db920181013 10/13/2018 10:10 AM bp-3ea04924-5739-4a78-871e-380ae0181009 10/9/2018 7:49 AM bp-e7d41233-5c7b-4606-8f55-04ce50181006 10/6/2018 3:32 PM

Question owner

what did you find?

what did you find?
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23379 answers

your system seems to run out of free memory resources which is leading to crashes. please try to remove the norton safe web extension which is implicated in a number of those issues and install an adblocking add-on like "unlock origin" instead.

your system seems to run out of free memory resources which is leading to crashes. please try to remove the norton safe web extension which is implicated in a number of those issues and install an adblocking add-on like "unlock origin" instead.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157433 answers

Note that the Telemetry Environment shows a rather low setting for the virtual memory, Try to increase this to the recommended setting.

architecture : "x86"
version : "63.0"
memoryMB : 3317
virtualMaxMB : 2048
Note that the Telemetry Environment shows a rather low setting for the virtual memory, Try to increase this to the recommended setting. architecture : "x86" version : "63.0" memoryMB : 3317 virtualMaxMB : 2048