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Is the website "firefoxsupport.org" legit? I may have been hacked by them

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I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport.org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport.org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Chosen solution

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport .org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Nope 100% not legit as they even admit that on the page but of course not everybody is going to read far enough before chat or calling so they fall for it.

Disclaimer Firefox Support is a third party technical support company and we are not associated with any other company. We give all kind of printer technical support to individuals. Firebox Support respects the trademarks, logo, brand name as well as services of other companies, the names we have mentioned are used only for reference purpose. We offer immediate support through on-call and remote access services.

Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

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FredMcD
  • Top 10 Contributor
4224 solutions 58941 answers

support.mozilla.org is the official Mozilla Firefox support site. Any other might want to help you, but many are scams.

What's your computer system and Firefox version?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

support.mozilla.org is the official Mozilla Firefox support site. Any other might want to help you, but many are scams. What's your computer system and Firefox version? You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Modified by philipp

FredMcD
  • Top 10 Contributor
4224 solutions 58941 answers

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing).

Please explain the problem in detail. What happens? What is the exact error messages?

Is it the computer that is crashing, or Firefox?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

''BassD [[#question-1238652|said]]'' <blockquote> I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). </blockquote> Please explain the problem in detail. What happens? What is the exact error messages? Is it the computer that is crashing, or Firefox? ---------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Modified by FredMcD

James
  • Moderator
1594 solutions 11230 answers

Chosen Solution

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport .org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Nope 100% not legit as they even admit that on the page but of course not everybody is going to read far enough before chat or calling so they fall for it.

Disclaimer Firefox Support is a third party technical support company and we are not associated with any other company. We give all kind of printer technical support to individuals. Firebox Support respects the trademarks, logo, brand name as well as services of other companies, the names we have mentioned are used only for reference purpose. We offer immediate support through on-call and remote access services.

Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

''BassD [[#question-1238652|said]]'' <blockquote> I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport .org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone. </blockquote> Nope 100% not legit as they even admit that on the page but of course not everybody is going to read far enough before chat or calling so they fall for it. <blockquote>Disclaimer Firefox Support is a third party technical support company and we are not associated with any other company. We give all kind of printer technical support to individuals. Firebox Support respects the trademarks, logo, brand name as well as services of other companies, the names we have mentioned are used only for reference purpose. We offer immediate support through on-call and remote access services.</blockquote> Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Modified by James