Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

I updated firefox to version 63.0 but it crashes continuously. I tried all the solutions you suggested. I reseted and restarted it in safe mode but the result is the same. This is the code of the last crash:


I can not send this request from firefox because it does not work so I have no chance to click “automatically add”

What can I do?

All Replies (5)

more options

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.13

bp-65ca3cad-37fb-42c1-9431-a028c0181026 Signature: libcompression.dylib@0x6293

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

I already tried this solution and it doesn't work. Firefox crashes in Safe Mode too.

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Nothing, Firefox still doesn't work.

more options

I called for more help.