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Google search engine doesn't work anymore with newest Firefox version

Posted

The same issue has already been discussed here: https://support.mozilla.org/de/questions/1209898

Since this week I use Windows 10 (replacing Vista) and after a short while I could google anything through my Firefox browser. I just get a blank screen. So I've looked for solutions and I've followed the description below (...it even seemed to work until the next update):

"Try to rename/remove search.json.mozlz4 in the Firefox profile folder with Firefox closed. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. • Help -> Troubleshooting Information -> Profile Directory: Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder • http://kb.mozillazine.org/Profile_folder_-_Firefox Boot the computer in Windows Safe mode with network support to see if that has effect in case security software (Avira) is causing problems. • http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10"


Well, after the most recent update today, it is now obvious that this solution is of little use because the same problem has returned and "search.json.mozlz4 " has been reinstalled back in its place again.

I don't think it is a good practice if one has to remove the file again after every update.

So, what can be really done about this?

Thanks!

The same issue has already been discussed here: https://support.mozilla.org/de/questions/1209898 Since this week I use Windows 10 (replacing Vista) and after a short while I could google anything through my Firefox browser. I just get a blank screen. So I've looked for solutions and I've followed the description below (...it even seemed to work until the next update): "Try to rename/remove search.json.mozlz4 in the Firefox profile folder with Firefox closed. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page. • Help -> Troubleshooting Information -> Profile Directory: Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder • http://kb.mozillazine.org/Profile_folder_-_Firefox Boot the computer in Windows Safe mode with network support to see if that has effect in case security software (Avira) is causing problems. • http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ • http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10" Well, after the most recent update today, it is now obvious that this solution is of little use because the same problem has returned and "search.json.mozlz4 " has been reinstalled back in its place again. I don't think it is a good practice if one has to remove the file again after every update. So, what can be really done about this? Thanks!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Citrix Online App Detector Plugin
  • Google Update
  • Google Updater pluginhttp://pack.google.com/
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • Office Live Update v1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 5.1.50428.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Siddo 0 solutions 4 answers

Thank you! Changing the Bitdefender settings worked for me.

BUT - I have Bitdefender to protect my computer, so I'm not happy about having to turn this setting off simply to be able to search Google.

As as non-geek I find it quite worrying that I've now 'de-protected' my computer a bit.

Is this something that can be fixed so I can turn this setting back on?

Thank you! Changing the Bitdefender settings worked for me. BUT - I have Bitdefender to protect my computer, so I'm not happy about having to turn this setting off simply to be able to search Google. As as non-geek I find it quite worrying that I've now 'de-protected' my computer a bit. Is this something that can be fixed so I can turn this setting back on?
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Hi Siddo, Bitdefender sets up as a "man in the middle" of your browsing. In order to read secure connections, it needs to issue fake site certificates. Firefox knows they not genuine.

You can set up Firefox to trust Bitdefender to issue fake site certificates -- try the steps in the following post provided by another user who got them from Bitdefender support:

https://support.mozilla.org/questions/1238264#answer-1168921

Success?

Hi Siddo, Bitdefender sets up as a "man in the middle" of your browsing. In order to read secure connections, it needs to issue fake site certificates. Firefox knows they not genuine. You can set up Firefox to trust Bitdefender to issue fake site certificates -- try the steps in the following post provided by another user who got them from Bitdefender support: https://support.mozilla.org/questions/1238264#answer-1168921 Success?
Siddo 0 solutions 4 answers

Thanks jscher2000 - I was able to follow those instructions, although the location of the file I needed to import was in a slightly different place but I just searched for it in the Bitdefender folder.

Thanks jscher2000 - I was able to follow those instructions, although the location of the file I needed to import was in a slightly different place but I just searched for it in the Bitdefender folder.
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Hi Siddo, thanks for the update. If you think it will help other Bitdefender users, do you want to post a note over on the other thread about the alternate location where someone might find the file?

Hi Siddo, thanks for the update. If you think it will help other Bitdefender users, do you want to post a note over on the other thread about the alternate location where someone might find the file?
Siddo 0 solutions 4 answers

Good suggestion - have posted info on where I found it on the other forum.

Thanks again.

Good suggestion - have posted info on where I found it on the other forum. Thanks again.

Question owner

Many thanks to Siddo and jscher2000 for their inputs.

I must say that I didn't have the nerve to follow the instructions yet so I could fix the problems I have with my PC.

I find it just very annoying that Bitdefender blocks basic applications & sites that are simply elementary.

Furthermore, I can report that it's no impossible to use google search on my Chrome and Edge browsers, too. So, it's certainly not a Firefox problem here. It's Bitdefender!

Note, that even the generally useless Bing search engine has issues from time to time, and, it shows a blank page as well.

Curiously, out of the blue, I'm able to use Google search for a very short period of time until it "blanks" again for a very long time...

Now, I'll follow those instructions given above and report back.

But I'll also let Bitdefender know that their system has become a pain...

I'll report back to you as soon as possible.

Many thanks to Siddo and jscher2000 for their inputs. I must say that I didn't have the nerve to follow the instructions yet so I could fix the problems I have with my PC. I find it just very annoying that Bitdefender blocks basic applications & sites that are simply elementary. Furthermore, I can report that it's no impossible to use google search on my Chrome and Edge browsers, too. So, it's certainly not a Firefox problem here. It's Bitdefender! Note, that even the generally useless Bing search engine has issues from time to time, and, it shows a blank page as well. Curiously, out of the blue, I'm able to use Google search for a very short period of time until it "blanks" again for a very long time... Now, I'll follow those instructions given above and report back. But I'll also let Bitdefender know that their system has become a pain... I'll report back to you as soon as possible.