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Why does Menu Bar keep vanishing?

Posted

My Menu Bar keeps vanishing in the last few iterations of Firefox 62. I'm not doing anything to cause this!

(And, yes, I know how to get it back -- but that doesn't diminish my aggravation of having to do so.)

My Menu Bar keeps vanishing in the last few iterations of Firefox 62. I'm not doing anything to cause this! (And, yes, I know how to get it back -- but that doesn't diminish my aggravation of having to do so.)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Extensions

  • Bitdefender Wallet 21.1.10 (bdwtwe@bitdefender.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7570
  • adapterDescription2:
  • adapterDeviceID: 0x675d
  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 0 Enhanced Contrast: 300
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 10-24-2011
  • driverDate2:
  • driverVersion: 8.892.1.1000
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7570 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d4c7) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7570 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d4c7) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8775 solutions 71736 answers

I'm sure you are very familiar with the toolbar list, the one you can open using any of these methods:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

Is Menu Bar getting unchecked on that list, and you have to check it again?

The status information (checked or unchecked) is stored in a file in your Firefox profile folder, along with various other settings files. Does your Firefox have trouble retaining other settings changes you've made?

Is there any pattern to when settings get lost, for example, when you exit Firefox and start it up again, or when you shut down the system and start it up again, or at midnight, or...

I'm sure you are very familiar with the toolbar list, the one you can open using any of these methods: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) Is Menu Bar getting unchecked on that list, and you have to check it again? The status information (checked or unchecked) is stored in a file in your Firefox profile folder, along with various other settings files. Does your Firefox have trouble retaining other settings changes you've made? Is there any pattern to when settings get lost, for example, when you exit Firefox and start it up again, or when you shut down the system and start it up again, or at midnight, or...

Question owner

Yeah, I know how to get the Menu Bar back, by going to the pertinent Options screen and rechecking the box. My problem is how it gets unchecked so that I have to check it again.

This has been happening since Firefox went to either 62.0.2 or the latest 62.0.3. I don't really know how frequently it happens, because I don't necessarily notice the absence of the Menu Bar until I go to use it for some purpose and notice it's gone.

The problem can happen at any time, I think, from closing Firefox during a session, or when I power down my computer (Windows 7, by the way) and then turn it on the same day.

Yeah, I know how to get the Menu Bar back, by going to the pertinent Options screen and rechecking the box. My problem is how it gets unchecked so that I have to check it again. This has been happening since Firefox went to either 62.0.2 or the latest 62.0.3. I don't really know how frequently it happens, because I don't necessarily notice the absence of the Menu Bar until I go to use it for some purpose and notice it's gone. The problem can happen at any time, I think, from closing Firefox during a session, or when I power down my computer (Windows 7, by the way) and then turn it on the same day.
jscher2000
  • Top 10 Contributor
8775 solutions 71736 answers

K2nc2016 said

Yeah, I know how to get the Menu Bar back, by going to the pertinent Options screen and rechecking the box. My problem is how it gets unchecked so that I have to check it again.

I don't think there is a Menu Bar setting on the Options page. Could you tell me exactly what setting it is in case we are thinking of two different things?


If the Menu Bar at the top of the window (File, Edit, View...) is always hidden when you start up, Firefox may not be successfully saving the change or some external program that cleans up browser data might be undoing it.

If the settings file that stores the on/off status of the Menu Bar and Bookmarks Toolbar (as well as window dimensions) becomes corrupted, you can rename the file and have Firefox rebuild it. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then rename xulstore.json to something like xulstoreOLD.json. If you see a file named localstore.rdf, it's obsolete, you can delete it.

Start Firefox back up again. You will need to re-enable the Menu Bar and/or Bookmarks Toolbar. Does it stick?

''K2nc2016 [[#answer-1163104|said]]'' <blockquote> Yeah, I know how to get the Menu Bar back, by going to the pertinent Options screen and rechecking the box. My problem is how it gets unchecked so that I have to check it again. </blockquote> I don't think there is a Menu Bar setting on the Options page. Could you tell me exactly what setting it is in case we are thinking of two different things? ---- If the Menu Bar at the top of the window (File, Edit, View...) is always hidden when you start up, Firefox may not be successfully saving the change or some external program that cleans up browser data might be undoing it. If the settings file that stores the on/off status of the Menu Bar and Bookmarks Toolbar (as well as window dimensions) becomes corrupted, you can rename the file and have Firefox rebuild it. Here's how: Open your current Firefox settings (AKA Firefox profile) folder using either * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer. Leaving that window open, switch back to Firefox and Exit, either: * "3-bar" menu button > Exit * (menu bar) File > Exit Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstoreOLD.json. If you see a file named localstore.rdf, it's obsolete, you can delete it. Start Firefox back up again. You will need to re-enable the Menu Bar and/or Bookmarks Toolbar. Does it stick?

Question owner

My bad in misidentifying the location of the Menu Bar check/uncheck option. Of course it's in "Customize," not "Options"

I'll try the other stuff you suggest next time this occurs.

One thing that troubles me: You mention that the xulstore file could get corrupted. I'm concerned (and definitely confused) about how that could happen repeatedly.

My bad in misidentifying the location of the Menu Bar check/uncheck option. Of course it's in "Customize," not "Options" I'll try the other stuff you suggest next time this occurs. One thing that troubles me: You mention that the xulstore file could get corrupted. I'm concerned (and definitely confused) about how that could happen repeatedly.
jscher2000
  • Top 10 Contributor
8775 solutions 71736 answers

Settings files should not get corrupted repeatedly. However, once they have duplicate, misplaced, or nonsensical information in them, Firefox may be unable to update them.

Settings files should not get corrupted repeatedly. However, once they have duplicate, misplaced, or nonsensical information in them, Firefox may be unable to update them.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Make sure that you give Firefox enough time to close properly because files can get corrupted if you power down the computer before Firefox has finished closing. If you use "Clear history when Firefox closes" to clear personal data like the disk cache then Firefox needs extra time. You can check tin the Windows Task Manager how long it takes before all Firefox and plugin-container processes are closed.

Make sure that you give Firefox enough time to close properly because files can get corrupted if you power down the computer before Firefox has finished closing. If you use "Clear history when Firefox closes" to clear personal data like the disk cache then Firefox needs extra time. You can check tin the Windows Task Manager how long it takes before all Firefox and plugin-container processes are closed.

Question owner

Just FYI: This problem keeps occurring, no matter how many times I try getting a fresh xulstore. And, no, this has nothing to do with how quickly (or slowly) I shut down Firefox. So, just about every time I open Firefox, I have to fix where the Firefox window is displayed on my monitor.

And now I've gone to version 63.0, and the problem has carried over, and I have another display problem: For reasons not clear to me, there's now additional leading between every folder in my Bookmarks Toolbar and between every item within every folder.

My problem is that there are suddenly multiple changes in how Firefox is being displayed, and I have no control over any of them.

Just FYI: This problem keeps occurring, no matter how many times I try getting a fresh xulstore. And, no, this has nothing to do with how quickly (or slowly) I shut down Firefox. So, just about every time I open Firefox, I have to fix where the Firefox window is displayed on my monitor. And now I've gone to version 63.0, and the problem has carried over, and I have another display problem: For reasons not clear to me, there's now additional leading between every folder in my Bookmarks Toolbar and between every item within every folder. My problem is that there are suddenly multiple changes in how Firefox is being displayed, and I have no control over any of them.
ramansgdeep 2 solutions 15 answers

Sign in to your firefox browser and after syncing everything, try performing a refresh before any lengthy troubleshooting process.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Sign in to your firefox browser and after syncing everything, try performing a refresh before any lengthy troubleshooting process. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Pj 42 solutions 869 answers

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