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Is there problem with v.62.0.3, getting v v v slow response with "(not responding)" displayed for most of time, refresh has not helped.

Posted

Not aware I had turned on "automatically install updates" I found myself waiting around 15 minutes a week or so ago for "Firefox is installing updates", or similar message. Since then opening firefox takes over 5+ mins, then loading new pages (including waiting for this form I'm typing into now to appear!) can also take many minutes, with (not responding) included in the message on the tab.

I have refreshed Firefox, and turned off McAfee virus scan - no change. I have had to start using Internet Explorer, which I am not happy about, as I usually can't wait like this, it seems to respond at a reasonable speed!

I feel, on the rare occasions I have left the nearly new Windows 10 (and fully up to date) machine on as I carry out household chores (I really don't like using IE) that after around 90 minutes Firefox startsto perform more normally. A restart after closing Firefox (only tried twice) takes us back to (not responding). I would prefer to use Firefox, but cannot wait for it like this,

Not aware I had turned on "automatically install updates" I found myself waiting around 15 minutes a week or so ago for "Firefox is installing updates", or similar message. Since then opening firefox takes over 5+ mins, then loading new pages (including waiting for this form I'm typing into now to appear!) can also take many minutes, with (not responding) included in the message on the tab. I have refreshed Firefox, and turned off McAfee virus scan - no change. I have had to start using Internet Explorer, which I am not happy about, as I usually can't wait like this, it seems to respond at a reasonable speed! I feel, on the rare occasions I have left the nearly new Windows 10 (and fully up to date) machine on as I carry out household chores (I really don't like using IE) that after around 90 minutes Firefox startsto perform more normally. A restart after closing Firefox (only tried twice) takes us back to (not responding). I would prefer to use Firefox, but cannot wait for it like this,

Chosen solution

It is great to see these replies, FFus3r I had tried the parts of this that I understood & thought relevant, I'm afraid they were no help. WestEnd - this was where I would have gone next, although I know my bookmarks etc can be saved, I was dreading having to do it.

The Windows 10 update 2 days ago really does seem to have sorted out my here, but I realise these answers may hlep others.

Good to know you guys are out there to help.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

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FredMcD
  • Top 10 Contributor
4075 solutions 56842 answers

Helpful Reply

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Hi Fred McD, Thanks for the very prompt reply. As I shut down the PC last night it announced "Updating Windows 10". Since then I have had 2 "normal" Firefox starts, with no unusual delays (Broadband not very fast). As my computer skills stop at "swearing at the keyboard" I will now wait to see what happens. It seems strtange that Firefox would update to cater for a new Windows 10 quirk before Microsoft released it, but I remain hopeful. Many thanks again,

Kwacker.

Hi Fred McD, Thanks for the very prompt reply. As I shut down the PC last night it announced "Updating Windows 10". Since then I have had 2 "normal" Firefox starts, with no unusual delays (Broadband not very fast). As my computer skills stop at "swearing at the keyboard" I will now wait to see what happens. It seems strtange that Firefox would update to cater for a new Windows 10 quirk before Microsoft released it, but I remain hopeful. Many thanks again, Kwacker.
WestEnd
  • Top 10 Contributor
59 solutions 5097 answers

Helpful Reply

You should do a complete FF uninstall and deleting Mozilla folder and reinstall FF again as it seems your FF has become corrupted and is causing long load times.

You should do a complete FF uninstall and deleting Mozilla folder and reinstall FF again as it seems your FF has become corrupted and is causing long load times.
FFus3r 50 solutions 757 answers
see this page: * https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Chosen Solution

It is great to see these replies, FFus3r I had tried the parts of this that I understood & thought relevant, I'm afraid they were no help. WestEnd - this was where I would have gone next, although I know my bookmarks etc can be saved, I was dreading having to do it.

The Windows 10 update 2 days ago really does seem to have sorted out my here, but I realise these answers may hlep others.

Good to know you guys are out there to help.

It is great to see these replies, FFus3r I had tried the parts of this that I understood & thought relevant, I'm afraid they were no help. WestEnd - this was where I would have gone next, although I know my bookmarks etc can be saved, I was dreading having to do it. The Windows 10 update 2 days ago really does seem to have sorted out my here, but I realise these answers may hlep others. Good to know you guys are out there to help.
WestEnd
  • Top 10 Contributor
59 solutions 5097 answers

@Kwacker this is the last resort as one can never truly find what bugs happened without the amount lines of codes that can go wrong in the worst case. But a Reinstall seems to fix whatever glitch cause FF to go bad.

@Kwacker this is the last resort as one can never truly find what bugs happened without the amount lines of codes that can go wrong in the worst case. But a Reinstall seems to fix whatever glitch cause FF to go bad.
FredMcD
  • Top 10 Contributor
4075 solutions 56842 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.