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I can't open email attachments

Notcomputersmart
Notcomputersmart
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Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

All Replies (2)

WestEnd
WestEnd
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Did you install adblockers?

Notcomputersmart
Notcomputersmart Question owner
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Yes but I've had Adblocker plus on this computer since I got it years ago and the attachments always opened. I turned it off temporarily but the attachment still don't open.