X
Tap here to go to the mobile version of the site.

Support Forum

My bookmarks have disappeared with the new update. I found the backup file, but can't restore it.

Posted

I've looked at all the solutions I have found online and nothing works.

I've looked at all the solutions I have found online and nothing works.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 31.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.8.198
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

guigs 1072 solutions 11697 answers

Hi PandaRose,

I am sorry to hear that your bookmarks are not visible, let's see if we can look for them together. I first noticed that you were on Firefox version 50. In the more recent versions of Firefox there was a change in the way bookmarks were encrypted.

Do you have access to the profile folder - I think we may be able to find an older version of the encrption, but first I want to ask if you can export the bookmarks that you do have with the html export tool built into the Bookmarks library feature (it should be there in version 50)

This should explain how to export the bookmarks to the html file: http://mzl.la/1BAQB3f

Can you please share the file extension of the bookmarks file that you found? This will give me a better idea of what to recommend next.

Also are there any 'Old Firefox Data' folders on your Desktop, keep that it will come in handy.

Looking forward to your reply!

Hi PandaRose, I am sorry to hear that your bookmarks are not visible, let's see if we can look for them together. I first noticed that you were on Firefox version 50. In the more recent versions of Firefox there was a change in the way bookmarks were encrypted. Do you have access to the profile folder - I think we may be able to find an older version of the encrption, but first I want to ask if you can export the bookmarks that you do have with the html export tool built into the Bookmarks library feature (it should be there in version 50) This should explain how to export the bookmarks to the html file: http://mzl.la/1BAQB3f Can you please share the file extension of the bookmarks file that you found? This will give me a better idea of what to recommend next. Also are there any 'Old Firefox Data' folders on your Desktop, keep that it will come in handy. Looking forward to your reply!

Question owner

I can't find the bookmarks library. The bookmarks file I found is

bookmarks-2018-09-28_205_+X+dRwGmQvwZi5HRbe9B4g==.jsonlz4

I have done a search of the computer for bookmarks.html and bookmarks.bak and found nothing.

There is no old firefox data file.

I can't find the bookmarks library. The bookmarks file I found is bookmarks-2018-09-28_205_+X+dRwGmQvwZi5HRbe9B4g==.jsonlz4 I have done a search of the computer for bookmarks.html and bookmarks.bak and found nothing. There is no old firefox data file.
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

Hi PandoraRose, what happens when you try to restore that backup? I mean using these steps:

Restore bookmarks from backup or move them to another computer

If Firefox can't process the file, you could try converting it to the HTML "export" format using my page here:

https://www.jeffersonscher.com/ffu/bookbackreader.html

And then using Import as described in this article:

Import Bookmarks from an HTML file

Hi PandoraRose, what happens when you try to restore that backup? I mean using these steps: [[Restore bookmarks from backup or move them to another computer]] If Firefox can't process the file, you could try converting it to the HTML "export" format using my page here: https://www.jeffersonscher.com/ffu/bookbackreader.html And then using Import as described in this article: [[Import Bookmarks from an HTML file]]

Question owner

I can't find a bookmarks button. I did somehow find the library earlier, but can't find it again now.

Converting didn't work.

I can't find a bookmarks button. I did somehow find the library earlier, but can't find it again now. Converting didn't work.

Question owner

Also, I cannot save new bookmarks.

Also, I cannot save new bookmarks.
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

PandoraRose said

Also, I cannot save new bookmarks.

Okay, this is starting to sound like a different problem.

Your Firefox identified itself as Firefox 50, but you mentioned upgrading to a new version. Did you downgrade from a newer version? In that case, your Places database, where Firefox stores bookmarks and history, might be incompatible with version 50. There is NO fix for that, unfortunately. It would be best to upgrade back to a currently supported version of Firefox.

You can view your current version of Firefox, and your update history, on the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, there should be a button for Update History.

Example screenshot:

''PandoraRose [[#answer-1159563|said]]'' <blockquote> Also, I cannot save new bookmarks. </blockquote> Okay, this is starting to sound like a different problem. Your Firefox identified itself as Firefox 50, but you mentioned upgrading to a new version. Did you downgrade from a newer version? In that case, your Places database, where Firefox stores bookmarks and history, might be incompatible with version 50. There is NO fix for that, unfortunately. It would be best to upgrade back to a currently supported version of Firefox. You can view your current version of Firefox, and your update history, on the Troubleshooting Information page. Either: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table on the page, there should be a button for Update History. Example screenshot: <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-09-16-14-09-03-7dab7b.png" width="400">

Modified by jscher2000

cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157321 answers

The System Details list shows an old Firefox 50 version.

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Did you downgrade Firefox because that can lead to a corrupted places.sqlite database file that can cause all kinds of issues with the bookmarks. Recent Firefox versions store the favicons no longer in places.sqlite, but stores them in a separate file (favicons.sqlite).


If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

The System Details list shows an old Firefox 50 version. *User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 Did you downgrade Firefox because that can lead to a corrupted places.sqlite database file that can cause all kinds of issues with the bookmarks. Recent Firefox versions store the favicons no longer in places.sqlite, but stores them in a separate file (favicons.sqlite). ---- If you use Sync then best is to disconnect Sync temporarily during troubleshooting. You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page<br>in case errors are reported close and restart Firefox and retry See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

There is nothing in the update information. I have no idea what version of Firefox I had before. What I did was follow a link from Facebook that was at the top of their page saying I would get better performance by upgrading my browser and I think it installed a new copy of firefox instead of upgrading it.

There is nothing in the update information. I have no idea what version of Firefox I had before. What I did was follow a link from Facebook that was at the top of their page saying I would get better performance by upgrading my browser and I think it installed a new copy of firefox instead of upgrading it.
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

So what version do you have now?

So what version do you have now?

Question owner

50.1.0

50.1.0
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

PandoraRose said

50.1.0

Can you update to Firefox 62 now: Update Firefox to the latest release.

''PandoraRose [[#answer-1159688|said]]'' <blockquote> 50.1.0 </blockquote> Can you update to Firefox 62 now: [[Update Firefox to the latest version]].

Question owner

When I click check for updates it tells me I am up to date. I've checked this before and that is always what it tells me.

When I click check for updates it tells me I am up to date. I've checked this before and that is always what it tells me.
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

Helpful Reply

You might need to install from the website:

https://www.mozilla.org/firefox/all/

Your current installation indicated it is a 32-bit version running on 64-bit Windows.

If you are inclined to switch to the 64-bit version AND you have Microsoft Office installed, as a precaution, temporarily change your default browser to Internet Explorer until the new version is up and running.

You might need to install from the website: https://www.mozilla.org/firefox/all/ Your current installation indicated it is a 32-bit version running on 64-bit Windows. If you are inclined to switch to the 64-bit version AND you have Microsoft Office installed, as a precaution, temporarily change your default browser to Internet Explorer until the new version is up and running.

Question owner

Yea! It worked! I now have version 62.0.2 and my bookmarks are back. Thank you everyone for all the help.

Yea! It worked! I now have version 62.0.2 and my bookmarks are back. Thank you everyone for all the help.

Question owner

One slight problem. My tabs are not rounded and my games in facebook are really large.

One slight problem. My tabs are not rounded and my games in facebook are really large.
jscher2000
  • Top 10 Contributor
8635 solutions 70637 answers

Helpful Reply

PandoraRose said

One slight problem. My tabs are not rounded and my games in facebook are really large.

Firefox 57+ has squared off tabs. There are ways to curve them, but we should start a new thread for that because it gets involved.

When you say the games are really large, I'm not sure what you mean. Often these games use the Flash plugin and I can't think of a reason for Flash to behave differently in Firefox 62 vs. Firefox 50. Does it make any difference if you reset the zoom level? Usually if your zoom is not 100%, the current level is shown in a circle in the address bar -- that's also a reset button.

''PandoraRose [[#answer-1159753|said]]'' <blockquote> One slight problem. My tabs are not rounded and my games in facebook are really large. </blockquote> Firefox 57+ has squared off tabs. There are ways to curve them, but we should start a new thread for that because it gets involved. When you say the games are really large, I'm not sure what you mean. Often these games use the Flash plugin and I can't think of a reason for Flash to behave differently in Firefox 62 vs. Firefox 50. Does it make any difference if you reset the zoom level? Usually if your zoom is not 100%, the current level is shown in a circle in the address bar -- that's also a reset button.

Question owner

Actually, looking at one of the games the items line up better so I think I may have been getting the wrong size before and am now getting the right size. I'm just not used to it. Thanks again.

Actually, looking at one of the games the items line up better so I think I may have been getting the wrong size before and am now getting the right size. I'm just not used to it. Thanks again.