X
Tap here to go to the mobile version of the site.

Support Forum

Firefox Nightly 64.0a1 zero response crash on start

Posted

I know it's a Nightly build so technically no support for it, but I'm just trying to get some feedback on the issue. . Regular Firefox launches fine. Previously, restoring the tabs would cause that to crash, but after an uninstall and reinstall of Nightly I can now use the regular Firefox build. The uninstall/reinstall did not fix Nightly itself, however. Launching the .exe from cmd gives no info either, just no response.

I know it's a Nightly build so technically no support for it, but I'm just trying to get some feedback on the issue. . Regular Firefox launches fine. Previously, restoring the tabs would cause that to crash, but after an uninstall and reinstall of Nightly I can now use the regular Firefox build. The uninstall/reinstall did not fix Nightly itself, however. Launching the .exe from cmd gives no info either, just no response.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

  • Custom Search Engine 1.6 (custom-search-engine@rsins.addons.mozilla.org)
  • LanguageTool - Grammar and Style Checker 1.0.46 (languagetool-webextension@languagetool.org)
  • Okta Secure Web Authentication Plug-in 5.19.0 (plugin@okta.com)
  • Paste and Go Key 1.1.1 (@pasteandgokey)
  • uBlock Origin 1.17.0 (uBlock0@raymondhill.net)
  • Wikiwand: Wikipedia Modernized 5.0.2 (jid1-D7momAzRw417Ag@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2:
  • adapterDeviceID: 0x1916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00141414
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 9-23-2017
  • driverDate2:
  • driverVersion: 22.20.16.4811
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000eeb6) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000eeb6) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hi, thanks for reporting this problem. are you able to reproduce the problem with a new profile in nightly as well? Profile Manager - Create, remove, or switch Firefox profiles

if yes, could you try to use the mozregression tool from https://mozilla.github.io/mozregression/ in order to narrow down which change introduced this problem (there is a howto video on the website explaining the first steps there)?

hi, thanks for reporting this problem. are you able to reproduce the problem with a new profile in nightly as well? [[Use the Profile Manager to create and remove Firefox profiles]] if yes, could you try to use the mozregression tool from https://mozilla.github.io/mozregression/ in order to narrow down which change introduced this problem (there is a howto video on the website explaining the first steps there)?

Question owner

Cannot run Nightly with a new profile because the profile manager for it will not start either (I can start the profile manager of the regular FF build though). Also could not start Nightly in safe mode


I ran mozregression, and got two sets of build windows for failure: one for nightly, one when it reran itself for "autoland" builds.

9:09.57 INFO: Narrowed inbound regression window from [48cc597d, f8b2114a] (3 builds) to [62308095, f8b2114a] (2 builds) (~1 steps left)
9:09.57 INFO: No more inbound revisions, bisection finished.
9:09.58 INFO: Last good revision: 62308095ad0df8227a2dab58f08f3d7f880cfe43
9:09.58 INFO: First bad revision: f8b2114ab5123475cebec470ead6136214c1d10c
9:09.58 INFO: Pushlog:

https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=62308095ad0df8227a2dab58f08f3d7f880cfe43&tochange=f8b2114ab5123475cebec470ead6136214c1d10c


and


14:53.93 INFO: Narrowed inbound regression window from [d86f6268, 6e4da634] (4 builds) to [23841605, 6e4da634] (2 builds) (~1 steps left) 14:53.94 INFO: No more inbound revisions, bisection finished. 14:53.94 INFO: Last good revision: 23841605d322bd069d28d5dfdd73e96247d1f130 14:53.95 INFO: First bad revision: 6e4da634fab4c1e70046fb6a6111cc2575667d62 14:53.99 INFO: Pushlog: https://hg.mozilla.org/integration/autoland/pushloghtml?fromchange=23841605d322bd069d28d5dfdd73e96247d1f130&tochange=6e4da634fab4c1e70046fb6a6111cc2575667d62

Cannot run Nightly with a new profile because the profile manager for it will not start either (I can start the profile manager of the regular FF build though). Also could not start Nightly in safe mode I ran mozregression, and got two sets of build windows for failure: one for nightly, one when it reran itself for "autoland" builds. 9:09.57 INFO: Narrowed inbound regression window from [48cc597d, f8b2114a] (3 builds) to [62308095, f8b2114a] (2 builds) (~1 steps left) 9:09.57 INFO: No more inbound revisions, bisection finished. 9:09.58 INFO: Last good revision: 62308095ad0df8227a2dab58f08f3d7f880cfe43 9:09.58 INFO: First bad revision: f8b2114ab5123475cebec470ead6136214c1d10c 9:09.58 INFO: Pushlog: https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=62308095ad0df8227a2dab58f08f3d7f880cfe43&tochange=f8b2114ab5123475cebec470ead6136214c1d10c and 14:53.93 INFO: Narrowed inbound regression window from [d86f6268, 6e4da634] (4 builds) to [23841605, 6e4da634] (2 builds) (~1 steps left) 14:53.94 INFO: No more inbound revisions, bisection finished. 14:53.94 INFO: Last good revision: 23841605d322bd069d28d5dfdd73e96247d1f130 14:53.95 INFO: First bad revision: 6e4da634fab4c1e70046fb6a6111cc2575667d62 14:53.99 INFO: Pushlog: https://hg.mozilla.org/integration/autoland/pushloghtml?fromchange=23841605d322bd069d28d5dfdd73e96247d1f130&tochange=6e4da634fab4c1e70046fb6a6111cc2575667d62
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

thanks a bunch for digging that up. is the firefox.exe process just sitting in your windows task manager but just no user interface showing up or is the process getting killed again shortly after you're trying to launch the browser?

edit: and is firefox nightly able to start when you temporarily disable your security software?

thanks a bunch for digging that up. is the firefox.exe process just sitting in your windows task manager but just no user interface showing up or is the process getting killed again shortly after you're trying to launch the browser? edit: and is firefox nightly able to start when you temporarily disable your security software?

Modified by philipp

Question owner

Killed immediately. I get a flash of the blue windows spinning loading circle as a mouse cursor. Wow I fell for the oldest trick in the book. It's a work laptop so I'm technically not able to disable one of the security applications, but I just nuked it out of the task manager and Nightly launched correctly before it had a chance to restart. So dumb. I'll talk to our IT about getting it whitelisted somehow, or at least seeing the logs why it's killed, but any idea why only the newest Nightly version would run into this issue? The security application in question is CbDefender

Killed immediately. I get a flash of the blue windows spinning loading circle as a mouse cursor. Wow I fell for the oldest trick in the book. It's a work laptop so I'm technically not able to disable one of the security applications, but I just nuked it out of the task manager and Nightly launched correctly before it had a chance to restart. So dumb. I'll talk to our IT about getting it whitelisted somehow, or at least seeing the logs why it's killed, but any idea why only the newest Nightly version would run into this issue? The security application in question is CbDefender
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

your mozregression log narrowed it down to this recent change: https://bugzilla.mozilla.org/show_bug.cgi?id=1488554 apparently this doesn't play well with something on your system (most likely security software). next to CbDefender your system details also showed the presence of ESET Endpoint Antivirus, so that might be another avenue to be looked into...

your mozregression log narrowed it down to this recent change: https://bugzilla.mozilla.org/show_bug.cgi?id=1488554 apparently this doesn't play well with something on your system (most likely security software). next to CbDefender your system details also showed the presence of ESET Endpoint Antivirus, so that might be another avenue to be looked into...

Question owner

Tried it with ESET disabled and it still crashed. Seems like Cb was the issue, thanks for the help.

Tried it with ESET disabled and it still crashed. Seems like Cb was the issue, thanks for the help.