X
Tap here to go to the mobile version of the site.

Support Forum

All addons menus show blank window after a couple of seconds

Posted

Every time I click on an addon menu, a the window turns blank after a couple of seconds.

I think this happened after I installed the Ghostery & Disconnect addons but I have removed these addons and the problem stayed, it's happening on both my desktop computer and my laptop.

Every time I click on an addon menu, a the window turns blank after a couple of seconds. I think this happened after I installed the Ghostery & Disconnect addons but I have removed these addons and the problem stayed, it's happening on both my desktop computer and my laptop.

Additional System Details

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

  • CanvasBlocker 0.5.4 (CanvasBlocker@kkapsner.de)
  • Cookie AutoDelete 2.2.0 (CookieAutoDelete@kennydo.com)
  • Copy PlainText 1.8 (copyplaintext@eros.man)
  • Country Flags & IP Whois 0.2.5 ({802a552e-13d1-4683-a40a-1e5325fba4bb})
  • Decentraleyes 2.0.8 (jid1-BoFifL9Vbdl2zQ@jetpack)
  • Duplicate Tabs Closer 3.1.8 (jid0-RvYT2rGWfM8q5yWxIxAHYAeo5Qg@jetpack)
  • Emoji Cheatsheet for GitHub, Basecamp etc. 2.0.1 (jid1-Xo5SuA6qc1DFpw@jetpack)
  • English Popup Dictionary 1.6 ({74e2e3a5-6d4f-4766-b870-51b301cedb9b})
  • Enhancer for YouTube™ 2.0.74 (enhancerforyoutube@maximerf.addons.mozilla.org)
  • Firefox Multi-Account Containers 6.0.0 (@testpilot-containers)
  • Forecastfox (fix version) 4.19 (forecastfox@s3_fix_version)
  • Free Download Manager 3.0.27 (fdm_ffext2@freedownloadmanager.org)
  • Google search link fix 1.6.7 (jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack)
  • Grammarly for Firefox 8.829.1781 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • HTTPS Everywhere 2018.9.19 (https-everywhere@eff.org)
  • I don't care about cookies 2.9.1 (jid1-KKzOGWgsW3Ao4Q@jetpack)
  • IDN Safe 1.4 ({6e54c8db-b553-4aad-a2e2-de3cda802eca})
  • Image Search Options 3.0.8 ({4a313247-8330-4a81-948e-b79936516f78})
  • LastPass: Free Password Manager 4.17.1.7 (support@lastpass.com)
  • Link Cleaner 1.5 ({6d85dea2-0fb4-4de3-9f8c-264bce9a2296})
  • Privacy Possum 2018.8.31 (woop-NoopscooPsnSXQ@jetpack)
  • Reddit Enhancement Suite 5.12.6 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Resurrect Pages 7 ({0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3})
  • Smart HTTPS 0.2.5 ({b3e677f4-1150-4387-8629-da738260a48e})
  • To Google Translate 3.3 (jid1-93WyvpgvxzGATw@jetpack)
  • Tracking Token Stripper 2.1 ({9fda17be-849d-4f5b-a326-28d25f0f6d29})
  • uBlock Origin 1.17.0 (uBlock0@raymondhill.net)
  • uMatrix 1.3.14 (uMatrix@raymondhill.net)
  • Unpaywall 3.77 ({f209234a-76f0-4735-9920-eb62507a54cd})
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • VTZilla 2.1.1 (info@virustotal.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397817aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 3-28-2017
  • driverDate2:
  • driverVersion: 20.19.15.4642
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Shadow110 1072 solutions 14836 answers

Take a guess, it's probably a Extension.

You have gone overboard on blockers of blockers. Too Many. https://blog.mozilla.org/firefox/make-your-firefox-browser-a-privacy-superpower-with-these-extensions/?utm_source=www.mozilla.org&utm_medium=referral&utm_campaign=fx-content-hub


SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Take a guess, it's probably a Extension. You have gone overboard on blockers of blockers. Too Many. https://blog.mozilla.org/firefox/make-your-firefox-browser-a-privacy-superpower-with-these-extensions/?utm_source=www.mozilla.org&utm_medium=referral&utm_campaign=fx-content-hub SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Performance > Uncheck to view) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?

Question owner

Since SAFE MODE disables all extensions I will not be able to test if the extension menus are showing blank still.

Since SAFE MODE disables all extensions I will not be able to test if the extension menus are showing blank still.
Shadow110 1072 solutions 14836 answers

Ok, thought you meant Firefox add-on window. Disable them all and turn back on 1 at a time.

You may have to do this a couple of times as you may have to disable, then go to 3 Bar Menu --> Exit or File --> Exit as that is proper way to shut down Firefox.

Like 2 ad blockers, Ghostery and uBlock Origin. Malwarebytes, Privacy Possum, Https Everywhere,

That's it for Protection finished as your using a firewall and a A/V

Anything more is like over kill, can do Containers as that is not duplicating things, or using more then 1 thing that works the same as another or gets it's lists from the same place.

You have a process of elimination. Or you can do a Refresh and start over with a fresh Profile with no add-ons installed. Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Ok, thought you meant Firefox add-on window. Disable them all and turn back on 1 at a time. You may have to do this a couple of times as you may have to disable, then go to 3 Bar Menu --> Exit or File --> Exit as that is proper way to shut down Firefox. Like 2 ad blockers, Ghostery and uBlock Origin. Malwarebytes, Privacy Possum, Https Everywhere, That's it for Protection finished as your using a firewall and a A/V Anything more is like over kill, can do Containers as that is not duplicating things, or using more then 1 thing that works the same as another or gets it's lists from the same place. You have a process of elimination. Or you can do a Refresh and start over with a fresh Profile with no add-ons installed. Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Question owner

I did a Refresh, did not fix the issue.

I also disabled all addons and tried enabling one addon at a time, the same issue is happening in multiple addons.

I did a Refresh, did not fix the issue. I also disabled all addons and tried enabling one addon at a time, the same issue is happening in multiple addons.
WestEnd
  • Top 25 Contributor
60 solutions 5376 answers

Sounds like your FF has been corrupted with too many addons and problems resulting from it.

1. save any bookmark 2. uninstall all FF and deleting Mozilla folder 3. restart 4. fresh reinstall of FF

Sounds like your FF has been corrupted with too many addons and problems resulting from it. 1. save any bookmark 2. uninstall all FF and deleting Mozilla folder 3. restart 4. fresh reinstall of FF

Question owner

I did uninstall Firefox, deleted program files folder, even deleted profile folder, reinstalled, but did not fix it, same issue still.

I did uninstall Firefox, deleted program files folder, even deleted profile folder, reinstalled, but did not fix it, same issue still.