Recent answers to Firefox crasheshttps://support.mozilla.org/en-US/questions/12341722018-10-25T09:43:03-07:00Pkshadow...My computer still crashes and it's soooo annoying!! I was hoping and waiting to see if t2018-10-25T09:43:03-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172?page=2#answer-1166999<p>Pkshadow...My computer still crashes and it's soooo annoying!! I was hoping and waiting to see if there was a fix that would come out. So far though, nothing that I've read.
I did what you told me to on 9/18 and then responded, but never heard back.
Do you know if anything has come out that would help?
I was just now trying to do something on Google and it crashed 4 times within 15 minutes. Google does seem to be one of the problems. It always crashes when I do anything on Google. However, there are other triggers like trying to read a news story.
Any information you can give me would be greatly appreciated...I'm going nuts.
Thank you in advance.
</p>I clicked on the Start Button, typed in the cmd.exe. I ended up with the Admin black box, typed in 2018-09-18T13:01:38-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172?page=2#answer-1155991<p>I clicked on the Start Button, typed in the cmd.exe. I ended up with the Admin black box, typed in the sfc&lt;space&gt;/scannow and it says it cannot find the file specified.
I don't know if I did it correctly but that's what I got.
</p>Hi, as mentioned it shows as Vista here. So the the-edmeister was asked to come help and get the Vi2018-09-18T12:31:10-07:00Pkshadowhttps://support.mozilla.org/en-US/questions/1234172?page=2#answer-1155987<p>Hi, as mentioned it shows as Vista here. So the the-edmeister was asked to come help and get the Vista changed to Win7.
</p><p>This was done as there is no Service Pack 3 for Win7
</p><p>So going out onto the net and saying to sites, Hi I am Vista when your actually Win 7 causes issues.
</p><p>I would guess you just stuck in a upgrade from Vista to WIn7 which was the issue.
</p><p>So please try this&nbsp;: In the find box type cmd.exe and when it comes up in the list please Right Click it and Run As Administrator.
</p><p>So now you have a Dos Box with privileges to run this command&nbsp;:
</p><p>Please Type or Copy/Paste into the command prompt sfc /scannow then Enter. ( sfc&lt;space&gt;/scannow )
Reboot if it find s something
</p>cor-el...
I'm so glad that it shows correctly now. I guess it wasn't ?? Thank you for the inf2018-09-18T09:56:57-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172?page=2#answer-1155952<p>cor-el...
I'm so glad that it shows correctly now. I guess it wasn't&nbsp;?? Thank you for the information.
</p>Note that the crash report you posted show that you are using 32-bit Windows 7 SP 1 with 8 GB memory2018-09-18T08:58:25-07:00cor-elhttps://support.mozilla.org/en-US/questions/1234172#answer-1155941<p>Note that the crash report you posted show that you are using 32-bit Windows 7 SP 1 with 8 GB memory.
</p><pre>architecture&nbsp;: "x86"
version&nbsp;: "60.2.0"
memoryMB&nbsp;: 8080
virtualMaxMB&nbsp;: 4096
os&nbsp;: {"name":"Windows_NT", "version":"6.1", "locale":"en-US", "servicePackMajor":1, "servicePackMinor":0, "windowsBuildNumber":7601, "installYear":2013}
</pre>Hi ed-meister...thank you for the information and I understand what you are saying. I only mentione2018-09-18T04:33:27-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155826<p>Hi ed-meister...thank you for the information and I understand what you are saying. I only mentioned how I had left the Compatibility box as a point of reference. Before the greyed out area said Service Pack 3, now it says Windows 7. I know what you mean that it doesn't make any difference, I guess it just made me feel better.
As I mentioned above to Pkshadow, I don't know why it says Vista because I have had my Windows 7 for 6/7 years. I did have a Vista before and an XP before that so I guess when everything was transferred over to the 7, maybe it just came over as Vista???
It did crash again last night while I was using Google. That seems to be a constant. Mozilla doesn't work well with Google for sure. It has crashed on other sites but not like it crashes using Google. I did find that if I open two tabs of Google once it crashes the first time, it usually won't crash again.
So I guess the question might be, how do I get Mozilla to recognize that I am running Windows 7? And, could that be part of or the problem?
Thank you again for your information.
</p>Why should it go to Windows 7 which doesn't need a compatibility mode when it already would tell web2018-09-18T01:56:23-07:00the-edmeisterhttps://support.mozilla.org/en-US/questions/1234172#answer-1155751<p>Why should it go to Windows 7 which doesn't need a compatibility mode when it already would tell websites that it is Windows 7 without the user changing anything? <em>It could 64-bit vs 32-bit "thing" in Windows 7, which is why I mentioned my Win7 is 32-bit; really shouldn't make any difference but I don't know.</em>
</p><p>Your initial posting told us that you posted here with Vista, using information that is sent to every website that you visit irrespective of which version of Windows that you actually have. Win7 or Vista can make a difference at many websites, which is why I weighed in here; a kludge needed because of poor practices that Microsoft used for too many years with Internet Explorer which forced website to provide additional code to serve non-standard (W3C compatible) coding needed for IE users.
</p><p>You can see what I am referring to by loading this page and seeing for yourself how your browser appears to the internet as far as the UserAgent string is concerned.
<a href="http://www.whatsmyua.info/" rel="nofollow">http://www.whatsmyua.info/</a>
</p>the-edmeister...just a follow up.
I crashed again about an hour ago. It's always when using anythin2018-09-17T12:34:33-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155565<p>the-edmeister...just a follow up.
I crashed again about an hour ago. It's always when using anything Google. That is one constant about this whole irritating situation.
I went back into Properties and un-checked the Compatibility box. The greyed-out now says Windows 7 instead of Service Pack 3 and the box is un-checked. I'll see if that has any effect.
</p>That's interesting that your drop-down doesn't go to Windows 7. Mine goes from Windows 95 all the w2018-09-17T01:48:53-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155303<p>That's interesting that your drop-down doesn't go to Windows 7. Mine goes from Windows 95 all the way to 7 but I understand what you mean that it would not make little sense. I went back and re-read your suggestion. So should I uncheck it no matter what the drop down reads "greyed out"? I tried to make the computer crash once I checked Windows 7 and it hasn't done it yet. I never know when it's going to happen. Maybe I should start something important...then it will happen.
</p>If that was grey and uncheck-marked that feature wasn't selected and it would show up here (and all 2018-09-17T01:22:23-07:00the-edmeisterhttps://support.mozilla.org/en-US/questions/1234172#answer-1155295<p>If that was grey and uncheck-marked that feature wasn't selected and it would show up here (and all other websites) as Windows 7 was being the operating system being used.
</p><p>I am using Windows 7 32-bit and the drop-down selections only go up to Vista (Service Pack 2) with it defaulting to WinXP (Service Pack 3); it makes little sense for Windows 7 to offer a compatibility selection for Windows 7, because that's how Windows 7 would work without that check-box being selected by the user. Just "doesn't compute".
</p>the-edmeister...
I checked the properties and Compatibility Tab. Nothing was selected. In "grey", 2018-09-17T00:53:57-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155286<p>the-edmeister...
I checked the properties and Compatibility Tab. Nothing was selected. In "grey", unselected, it showed Service Pack 3. I checked it and changed it to Windows 7. Then I applied and closed. Was that correct?
</p>Pkshadow, thank you. Yes, I'm pretty sure it is 4 gig. I'd have to find it somewhere but pretty su2018-09-17T00:45:37-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155285<p>Pkshadow, thank you. Yes, I'm pretty sure it is 4 gig. I'd have to find it somewhere but pretty sure you are correct. Thank you for your help. I hope to hear from you soon.
</p>Any way, your going to have to wait till help arrives for this one. I have you stuck on a note so wi2018-09-17T00:41:58-07:00Pkshadowhttps://support.mozilla.org/en-US/questions/1234172#answer-1155284<p>Any way, your going to have to wait till help arrives for this one. I have you stuck on a note so will make sure someone looks at your issue.
</p>Right-click the Firefox desktop icon and open Properties.
Then view the Compatibility tab, See if yo2018-09-17T00:40:24-07:00the-edmeisterhttps://support.mozilla.org/en-US/questions/1234172#answer-1155283<p>Right-click the Firefox desktop icon and open Properties.
</p><p>Then view the Compatibility tab, See if you have <strong>Run this program in compatibility mode for:</strong> selected.
</p><p>Is so, deselect that and restart Firefox.
</p><p>See if Firefox works better with less crashing.
</p>wilsonsteeup@frontiernet.net said
Pkshadow...I have been running Mozilla with my Windows 7 for I g2018-09-17T00:40:17-07:00Pkshadowhttps://support.mozilla.org/en-US/questions/1234172#answer-1155282<p><em>wilsonsteeup@frontiernet.net <a href="#answer-1155280" rel="nofollow">said</a></em>
</p>
<blockquote>
Pkshadow...I have been running Mozilla with my Windows 7 for I guess 6/7 yrs. It has been fine. It's just with this new update that I have had a problem.
I understand the backup part but I don't understand the link for Pick your language or what to do with that.
</blockquote>
<p>Do nothing with that. That was when I thought you were Vista.
</p>Hi, something is showing as Vista here and am not sure if it is user agent or not since your runnin2018-09-17T00:39:33-07:00Pkshadowhttps://support.mozilla.org/en-US/questions/1234172#answer-1155281<p>Hi, something is showing as Vista here and am not sure if it is user agent or not since your running version 62 if you followed my directions.
</p><p>It did show as 60 and Vista which I missed till said it. So need to get you switched to showing as Windows 7. This is possibly the issue but not totally sure as your having Out of Memory crashes so I would guess you have 4 gig maybe&nbsp;?
</p>Pkshadow...I have been running Mozilla with my Windows 7 for I guess 6/7 yrs. It has been fine. It2018-09-17T00:38:15-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155280<p>Pkshadow...I have been running Mozilla with my Windows 7 for I guess 6/7 yrs. It has been fine. It's just with this new update that I have had a problem.
I understand the backup part but I don't understand the link for Pick your language or what to do with that.
</p>Pkshadow, I had a Vista before the Windows 7.
2018-09-17T00:32:34-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155278<p>Pkshadow, I had a Vista before the Windows 7.
</p>I started with Pick your language: all I see is Dir and then initials. Is this something I am supp2018-09-17T00:31:54-07:00wilsonsteeup@frontiernet.nethttps://support.mozilla.org/en-US/questions/1234172#answer-1155276<p>I started with Pick your language: all I see is Dir and then initials. Is this something I am supposed to do or know about?
</p>Hi, your showing here on the board as windows Vista.
That is a problem there. But it is not the onl2018-09-17T00:31:26-07:00Pkshadowhttps://support.mozilla.org/en-US/questions/1234172#answer-1155275<p>Hi, your showing here on the board as windows Vista.
That is a problem there. But it is not the only problem I would think.
</p><p>Going to need help with this one.
</p>