Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Install fail. Says it can not find profile?

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

more options

during a firefox refresh the process failed and firefox no longer worked. I did an uninstall so I could do a fresh install. All attempts to install fresh fail saying "profile" could not be located. So now I have nothing. All my data is missing. I do have a copy of the profile folder, but after the uninstall was performed? contacts, bookmarks, passwords and such all missing ;-( Please help.

All Replies (3)

more options
more options

I believe I have tried each of the 4 methods and I am no further ahead? There is no profile file (.ini)

more options

Firefox can only use profiles that are listed in profiles.ini, so if you restored a profile in the correct location in "AppData\Roaming", but do not have a profiles.ini file with an entry that points to this profile folder then you will have to edit profiles.ini or use the Profile Manager to point to this profile via "Choose Folder".